Support/Goals/KB SEO: Difference between revisions

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→‎P1 Establish weekly SEO to improve KB support

Michaelverdi

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 =P1 Establish weekly SEO to improve KB support=
 *Work with Blake to determine what WebTrends reports can be used/created to help with this goal.
-*Analyze trends on a weekly basis and adjust article keywords
+** Since webdev is a little busy, we won't be making any changes that require webdev input -- instead we'll use metrics we already have
-*Compare front page search effectiveness against measurement taken at the end of Q3
+*Weekly meeting to go over metrics and plan changes to the KB (Wed 2pm PDT)
+**Use list of top search terms to generate search results and look at the articles returned.
+**Adjust keywords on the articles so the most relevant articles are on top.
+'''NOTE:''' We tried to affect the current search results by changing article keywords and it had no effect. After talking to James, there isn't anything we can do before moving to Kitsune that wouldn't involve webdev help. Also the new indexer on Kitsue is much better and the search results are much closer to what we were trying to achieve. (See [https://master.support.mozilla.com/en-US/search?q=cookies&x=0&y=0 new] vs. [https://support.mozilla.com/en-US/search?q=cookies&qs=h old])<br><br>
+[[Support/Goals/UX_Testing/2010-10|User testing pointed out some other problems]]. Bugs filed:
+*[https://bugzilla.mozilla.org/show_bug.cgi?id=586034 586034]
+*[https://bugzilla.mozilla.org/show_bug.cgi?id=607306 607306]
+*[https://bugzilla.mozilla.org/show_bug.cgi?id=607318 607318]
+Our new plan is to begin this again once 2.3 launches.
+*Compare front page search effectiveness against measurement taken at the end of Q3. Compare Sept. 15 - 30 vs. Dec. 1 - Dec. 15.