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Support/Goals/UX Testing: Difference between revisions
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=October= | =October= | ||
*Focus: searching from the homepage [2010-10-21] | *Focus: searching from the homepage [2010-10-21] | ||
** Tested | ** Tested two users. They were told only to search from the SUMO home page to find articles. These were the prompts: | ||
***You've just visited a site that has told you that you need to enable cookies in order for it to work. You want to find out how to do that. | ***You've just visited a site that has told you that you need to enable cookies in order for it to work. You want to find out how to do that. | ||
***You are watching a video and it disappears and is replaced with a message that says the adobe flash plugin has crashed. You want to find out what you can do about that. | ***You are watching a video and it disappears and is replaced with a message that says the adobe flash plugin has crashed. You want to find out what you can do about that. | ||
| Line 12: | Line 12: | ||
=November= | =November= | ||
*Focus: using the new Kitsune KB [2010-11-19] | *<strike>Focus: using the new Kitsune KB [2010-11-19]</strike> Moving this to Dec. | ||
=December= | =December= | ||
*Focus: | Since we've pushed 2.3 we've got two big things to test: Follow up on search from October and general usability and discoverability ([http://sumo.graymattergravy.com/videos/dylan.ogv compare with this]). I'll have to make sure that articles are in the right category, with proper keywords and summaries in preparation for this. | ||
*Focus: Search from the homepage [2010-12-10] | |||
** Repeat the same test from October. These were the prompts: | |||
***You've just visited a site that has told you that you need to enable cookies in order for it to work. You want to find out how to do that. | |||
***You are watching a video and it disappears and is replaced with a message that says the adobe flash plugin has crashed. You want to find out what you can do about that. | |||
***You have a zillion bookmarks and want to learn how you can organize them. | |||
***You want to know how you can change your home page to something other than the default firefox/google search. | |||
***You want to remove the list of websites that show up when you click on the history menu. | |||
***You've just downloaded a few things (pictures and videos) and you don't know where they were saved. | |||
***A friend told you you should update your flash plugin. You need to figure out how to do that. | |||
*Focus: Getting help for Firefox [2010-12-10] | |||
**Give users the prompts from above but have them start with Firefox on the default home page. | |||
[[Support/Goals/UX_Testing/2010-12|Results of December's testing]] | |||