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| == Rule # 1 Always have fun ==
| | moved to [[Thunderbird/Support/GetSatisfaction/GettingStarted]] |
| If it's not fun, email the Technical support lead, roland AT mozillamessaging.com and we'll figure out a way to make it fun :-)
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| == Rule # 2 Always be polite ==
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| Even if folks are impolite, be polite. It doesn't make things better to respond to impoliteness with impoliteness. If you are getting frustrated with folks rudeness or folks are abusive, see Rule #1 and immediately contact Roland (see rule #1)
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| == Rule # 3 Use the Boilerplate ==
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| More than 50% of support requests have already been answered previously or at the support topics requires some Boilerplate response (e.g. most support topics have troubleshooting details missing)
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| Please use the Boilerplate responses here:
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| https://wiki.mozilla.org/Thunderbird/Support/GetSatisfaction/BoilerPlate
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| and customize them to your style of writing and to the particular support request
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| == Rule # 4 Don't re-invent the wheel, link to existing solutions ==
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| More than 50% of the support topics already have solutions at:
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| * [http://support.mozillamessaging.com/en-US/kb/ The official knowledge base at support.mozillamessaging.com]
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| * [http://getsatisfaction.com/mozilla_messaging previous replies on Get Satisfaction]
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| * [http://kb.mozillazine.org the excellent 3rd party knowledge base at MozillaZine]
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| * [http://forums.mozillazine.org the excellent 3rd party support forums at MozillaZine]
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| * the rest of the Internet e.g. [http://superuser.com/ SuperUser]
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| == Rule # 5 Use the Search Luke ==
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| Use the built-in search for the knowledge base, Get Satisfaction and MozillaZine. Often, however, it's faster and easier to use Google to search using "site:sitename".
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| e.g. if you are searching for information about gmail settings then the following searches would be faster
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| "site:siteurl thunderbird gmail settings":
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| * [http://www.google.ca/search?q=site%3Asupport.mozillamessaging.com+thunderbird+gmail+settings&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-a site:support.mozillamessaging.com thunderbird gmail settings]
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| * [http://www.google.ca/search?q=site%3Akb.mozillazine.org+thunderbird+gmail+settings&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-a site:kb.mozillazine.org thunderbird gmail settings]
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| * [http://www.google.ca/search?q=site%3Akb.mozillazine.org+thunderbird+gmail+settings&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-a#sclient=psy&hl=en&client=firefox-a&hs=hBR&rls=org.mozilla:en-US%3Aofficial&source=hp&q=site:forums.mozillazine.org+thunderbird+gmail+settings&aq=f&aqi=&aql=&oq=&pbx=1&fp=814250bde4529105 site:forums.mozillazine.org thunderbird gmail settings]
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