Support/Goals/2011Q1: Difference between revisions
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*{{ok|Sprints around specific product & SUMO releases}} (<u>Kadir</u>/[cheng/michael/Matthew depending on sprint]) | *{{ok|Sprints around specific product & SUMO releases}} (<u>Kadir</u>/[cheng/michael/Matthew depending on sprint]) | ||
**{{ok|Firefox 4 release: [http://etherpad.mozilla.com:9000/Firefox4-docsprint details]}} | **{{ok|Firefox 4 release: [http://etherpad.mozilla.com:9000/Firefox4-docsprint details]}} | ||
**{{ | **{{ok|Firefox 4 mobile release: [http://etherpad.mozilla.com:9000/Firefox4-mobile-docsprint details] }} | ||
**{{ok|Groups and Accounts release: [http://etherpad.mozilla.com:9000/Kitsune-groups-users details]}} | **{{ok|Groups and Accounts release: [http://etherpad.mozilla.com:9000/Kitsune-groups-users details]}} | ||
*{{ok|Work with Engagement on a plan for better community participation and reward }}(<u>Kadir</u>) | *{{ok|Work with Engagement on a plan for better community participation and reward }}(<u>Kadir</u>) | ||
Revision as of 17:50, 16 March 2011
Products & Content
- [ON TRACK] Update the top articles for Firefox 4 accounting for 90% of KB traffic (carryover from Q4, Michael/Cheng) Details
- [AT RISK] Coordinate localization of Firefox 4 articles (Kadir): details
- [ON TRACK] Add 10 screencasts to top articles (carryover from Q4, Michael) Details
- [DONE] Implement dedicated Firefox Sync and Firefox Home start pages (Michael/Cheng) Details
- [ON TRACK] Re-write 5 top troubleshooting articles Michael Details
Mobile
- [ON TRACK] Update all articles for Firefox 4 (Michael) Details
- [DONE] Establish regular Mobile support metrics reporting (Michael)
- [DONE] Implement small screen templates on SUMO (w/ Jason Grlicky, David/Michael)
- [AT RISK] Restructure mobile KB (Michael)
Metrics & Optimization
- [DONE] Automatic metrics dashboard (Cheng)
- [AT RISK] KB Dashboard (most popular articles) (Cheng) Details
- [AT RISK] Contributor dashboard Details
Community
- [ON TRACK] Support Firefox Day (carryover, Cheng/Kadir) Details
- [ON TRACK] Sprints around specific product & SUMO releases (Kadir/[cheng/michael/Matthew depending on sprint])
- [ON TRACK] Work with Engagement on a plan for better community participation and reward (Kadir)
- PRD+implementation of one of the means that is agreed upon: details
Development
- [DONE] Improved quality of search results and algorithms (Cheng) Details
- [DONE] Localized Army of Awesome (Kadir): details
- [ON TRACK] Users & Groups (w/ Chowse, Kadir/Michael) - https://wiki.mozilla.org/Support/Kitsune/Users_and_Groups
- [ON TRACK] Private messaging PRD (Kadir/Michael): details
Non-goals (more like todo:s)
- [DROPPED] Typography improvements for the KB (Michael) Details