Support/Goals/2011Q1: Difference between revisions
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== Products & Content == | == Products & Content == | ||
*{{ | *{{done|Update the top articles for Firefox 4 accounting for 90% of KB traffic}} (carryover from Q4, <u>Michael</u>/Cheng) [[Support/Goals/2011Q1/KBUpdates#Update_Desktop_.26_Mobile_Articles_for_Fx4|Details]] | ||
*{{ | *{{done|Coordinate localization of Firefox 4 articles}} (<u>Kadir</u>): [http://etherpad.mozilla.com:9000/Firefox4-support-localization details] | ||
*{{ | *{{done|Add 10 screencasts to top articles}} (carryover from Q4, <u>Michael</u>) [[Support/Goals/2011Q1/KBUpdates#Screencasts|Details]] | ||
*{{ | *{{done|Implement dedicated Firefox Sync and Firefox Home start pages}} (<u>Michael</u>/Cheng) [[Support/Goals/2011Q1/KBUpdates#Firefox_Sync_Start_Page|Details]] | ||
*{{ | *{{miss|Re-write 5 top troubleshooting articles}} <u>Michael</u> [[Support/Goals/2011Q1/KBUpdates#Re-write_Troubleshooting_Articles|Details]] | ||
== Mobile == | == Mobile == | ||
*{{ | *{{done|Update all articles for Firefox 4}} (<u>Michael</u>) [[Support/Goals/2011Q1/KBUpdates#Update_Desktop_.26_Mobile_Articles_for_Fx4|Details]] | ||
*{{ | *{{done|Establish regular Mobile support metrics reporting}} (<u>Michael</u>) | ||
*{{done|Implement small screen templates on SUMO}} (w/ Jason Grlicky, <u>David</u>/Michael) | |||
*{{ | *{{done|Restructure mobile KB}} (<u>Michael</u>) | ||
*{{ | **{{done|Merge some of the existing plain tutorials [[Support/Goals/2011Q1/KBUpdates#Update_Desktop_.26_Mobile_Articles_for_Fx4|Details]]}} | ||
**{{ | **{{done|Add troubleshooting articles [[Support/Goals/2011Q1/KBUpdates#Add_Mobile_Troubleshooting_Articles|Details]]}} | ||
**{{ | |||
== Metrics & Optimization == | == Metrics & Optimization == | ||
*{{done|Automatic metrics dashboard}} (<u>Cheng</u>) | |||
*{{ | *{{risk|KB Dashboard (most popular articles)}} (<u>Cheng</u>) [[/MetricsGoals|Details]] | ||
*{{ | *{{risk|Contributor dashboard}} [[/MetricsGoals|Details]] | ||
*{{ | |||
== Community == | == Community == | ||
*{{ | *{{done|Support Firefox Day}} (carryover, <u>Cheng</u>/Kadir) [[/SFD|Details]] | ||
* | *Sprints around specific product & SUMO releases(<u>Kadir</u>/[cheng/michael/Matthew depending on sprint]) | ||
**{{ | **{{done|Firefox 4 release: [http://etherpad.mozilla.com:9000/Firefox4-docsprint details]}} | ||
**{{ | **{{done|Firefox 4 mobile release: [http://etherpad.mozilla.com:9000/Firefox4-mobile-docsprint details] }} | ||
**{{ | **{{drop|Groups and Accounts release: [http://etherpad.mozilla.com:9000/Kitsune-groups-users details]}} | ||
*{{ok|Work with Engagement on a plan for better community participation and reward }}(<u>Kadir</u>) | *{{ok|Work with Engagement on a plan for better community participation and reward }}(<u>Kadir</u>) | ||
**PRD+implementation of one of the means that is agreed upon: [http://etherpad.mozilla.com:9000/sumo-rewards details] | **PRD+implementation of one of the means that is agreed upon: [http://etherpad.mozilla.com:9000/sumo-rewards details] | ||
| Line 35: | Line 33: | ||
== Development == | == Development == | ||
*{{ | *{{done|Improved quality of search results and algorithms}} (<u>Cheng</u>) [[/SEO Goal|Details]] | ||
*{{done|Localized Army of Awesome}} (<u>Kadir</u>): [http://etherpad.mozilla.com:9000/army-of-awesome-localization details] | *{{done|Localized Army of Awesome}} (<u>Kadir</u>): [http://etherpad.mozilla.com:9000/army-of-awesome-localization details] | ||
*{{ | *{{done|Users & Groups}} (w/ Chowse, <u>Kadir</u>/Michael) - https://wiki.mozilla.org/Support/Kitsune/Users_and_Groups | ||
*{{ | *{{done|Private messaging PRD}} (<u>Kadir</u>/Michael): [http://etherpad.mozilla.com:9000/private-messaging-prd details] | ||
== Non-goals (more like todo:s) == | == Non-goals (more like todo:s) == | ||
*{{ | *{{drop|Typography improvements for the KB}} (<u>Michael</u>) [[Support/Goals/2011Q1/KBUpdates#KB_Typography_Improvements|Details]] | ||
Latest revision as of 21:31, 31 March 2011
Products & Content
- [DONE] Update the top articles for Firefox 4 accounting for 90% of KB traffic (carryover from Q4, Michael/Cheng) Details
- [DONE] Coordinate localization of Firefox 4 articles (Kadir): details
- [DONE] Add 10 screencasts to top articles (carryover from Q4, Michael) Details
- [DONE] Implement dedicated Firefox Sync and Firefox Home start pages (Michael/Cheng) Details
- [MISSED] Re-write 5 top troubleshooting articles Michael Details
Mobile
- [DONE] Update all articles for Firefox 4 (Michael) Details
- [DONE] Establish regular Mobile support metrics reporting (Michael)
- [DONE] Implement small screen templates on SUMO (w/ Jason Grlicky, David/Michael)
- [DONE] Restructure mobile KB (Michael)
Metrics & Optimization
- [DONE] Automatic metrics dashboard (Cheng)
- [AT RISK] KB Dashboard (most popular articles) (Cheng) Details
- [AT RISK] Contributor dashboard Details
Community
- [DONE] Support Firefox Day (carryover, Cheng/Kadir) Details
- Sprints around specific product & SUMO releases(Kadir/[cheng/michael/Matthew depending on sprint])
- [ON TRACK] Work with Engagement on a plan for better community participation and reward (Kadir)
- PRD+implementation of one of the means that is agreed upon: details
Development
- [DONE] Improved quality of search results and algorithms (Cheng) Details
- [DONE] Localized Army of Awesome (Kadir): details
- [DONE] Users & Groups (w/ Chowse, Kadir/Michael) - https://wiki.mozilla.org/Support/Kitsune/Users_and_Groups
- [DONE] Private messaging PRD (Kadir/Michael): details
Non-goals (more like todo:s)
- [DROPPED] Typography improvements for the KB (Michael) Details