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Support/Live Chat/User Stories/Abby: Difference between revisions
→User story of Abby, a seasoned Live Chat contributor
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#One of the users she is answering, Tobias, has a really odd crash issue. She decides that she wants John to take a look, since he's had more experience with these. | #One of the users she is answering, Tobias, has a really odd crash issue. She decides that she wants John to take a look, since he's had more experience with these. | ||
#She pings John in #sumo, private messages him, and/or invites him to the chat with Tobias. | #She pings John in #sumo, private messages him, and/or invites him to the chat with Tobias. | ||
# | #John joins a couple minutes later and takes over the chat. She keeps it open so she can look back at it later. | ||
#New user Felix appears online and she greets him. She asks him to pick a chat on the dashboard if he wants to help. | #New user Felix appears online and she greets him. She asks him to pick a chat on the dashboard if he wants to help. | ||
#Abby is notified that Felix has "knocked" on one of her chats. She accepts and lets him in. (If a policy were set to allow all users to join, Felix would have joined without having to knock) | #Abby is notified that Felix has "knocked" on one of her chats. She accepts and lets him in. (If a policy were set to allow all users to join, Felix would have joined without having to knock) | ||