Thunderbird/Support/Workflow: Difference between revisions

change from short url to GS tag url
(change from short url to GS tag url)
 
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=== New Bug Workflow ===
=== New Bug Workflow ===
once a GS topic or through some other support channel) has been determined to be a bug that hasn't been previously filed, then  
once a GS topic or through some other support channel) has been determined to be a bug that hasn't been previously filed, then  
# a bugzilla bug needs to be filed and linked and tagged into the GS topic ad please fill in the GS short URL into the bug and add "[gs]" to the whiteboard
# a bugzilla bug needs to be filed and linked and tagged into the GS topic(s) (e.g. if the bug is bug 62345 make sure all relevant GS topics are tagged "bug 62345") and '''please''' fill in the GS tag url (e.g. http://getsatisfaction.com/mozilla_messaging/tags/bug_62345 )  into the bug's URL field and add "[gs]" to the whiteboard
# this bug needs to be triaged into an appropriate release and GS folks need to be informed by adding a reply to the GS topic with the results of the triage
# this bug needs to be triaged into an appropriate release and GS folks need to be informed by adding a reply to the GS topic with the results of the triage
# if necessary a workaround needs to be developed and then added to SuMoMo if substantial enough and/or as a GS topic
# if necessary a workaround needs to be developed and then added to SuMoMo if substantial enough and/or as a GS topic
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