Confirmed users
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Support/Live Chat/Requirements: Difference between revisions
→Before joining the queue
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*'''A link or button for starting a chat''' | *'''A link or button for starting a chat''' | ||
''' | '''Question form page''' | ||
*''' | *'''Name (prefill if user is logged in)''' | ||
*'''Email (prefill if user is logged in)''' | |||
*'''Type the question''' | |||
*'''When the problem started to occur (selectable option)''' | |||
*'''How often the problem happens (selectable option)''' | |||
*'''text: Are you currently on the computer that is having the problem? (checkbox default to yes)''' | |||
*Which agent the user would prefer to chat with | |||
'''Clarification page (only show if their browser doesn't allow autodetect)''' | |||
*'''Which OS (autodetect)''' | *'''Which OS (autodetect)''' | ||
*'''Which Firefox version (autodetect)''' | *'''Which Firefox version (autodetect)''' | ||
*'''Which plugins are used (autodetect)''' | *'''Which plugins are used (autodetect)''' | ||
*Article/search used to get to chat (autodetect, hidden from user) | |||
*Article/search used to get to chat (autodetect) | |||
===In the chat queue=== | ===In the chat queue=== | ||
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*'''The entire chat session must be logged to the database''' | *'''The entire chat session must be logged to the database''' | ||
*'''There must be a button to end the chat session''' | *'''There must be a button to end the chat session''' | ||
*'''If a user closes the window instead of hitting button, prompt with new window''' | |||
*Flash the browser bar when there's new status if user isn't focused on that window | |||
*'''Large messages (~20KB) must be supported for large pastes. HTML support would be ideal for pasted screenshots, but this is not required.''' | *'''Large messages (~20KB) must be supported for large pastes. HTML support would be ideal for pasted screenshots, but this is not required.''' | ||
*Basic wiki markup for <nowiki>'''bold''', ''italic'', and [[KB article names]]</nowiki> sent by the agent should be parsed. (P2 requirement) | *Basic wiki markup for <nowiki>'''bold''', ''italic'', and [[KB article names]]</nowiki> sent by the agent should be parsed. (P2 requirement) | ||
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*'''Change configuration settings, assign users to groups''' | *'''Change configuration settings, assign users to groups''' | ||
*Ability to set tags on a chat | *Ability to set tags on a chat | ||
*Ability to see chat logs | |||
**See all chat logs | |||
**See chat logs that one has participated in | |||
**See previous chat logs from users currently chatting | |||
===Group roles=== | ===Group roles=== | ||