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Thunderbird/Support/GetSatisfaction/GettingStarted: Difference between revisions
Thunderbird/Support/GetSatisfaction/GettingStarted (view source)
Revision as of 23:30, 25 July 2011
, 25 July 2011→Rule # 6 Develop your own personal support process that works for you
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# You can find topics you think you can solve by using the [http://getsatisfaction.com/mozilla_messaging/ Get Satisfaction console]. Search for keywords that match your area of knowledge. Alternatively, you can subscribe to the RSS feed for Get Satisfaction for specific terms. For example, the following RSS URL would return [http://getsatisfaction.com/mozilla_messaging/tags/comcast.rss?sort=recently_created Get Satisfaction issues that include the term "Comcast"]) | # You can find topics you think you can solve by using the [http://getsatisfaction.com/mozilla_messaging/ Get Satisfaction console]. Search for keywords that match your area of knowledge. Alternatively, you can subscribe to the RSS feed for Get Satisfaction for specific terms. For example, the following RSS URL would return [http://getsatisfaction.com/mozilla_messaging/tags/comcast.rss?sort=recently_created Get Satisfaction issues that include the term "Comcast"]) | ||
# Search for answers in the places suggested in Rule #4 above. | # Search for answers in the places suggested in Rule #4 above. | ||
# Post a reply using [[Thunderbird/Support/GetSatisfaction/BoilerPlate|your own personal boilerplate]] that answers the question or asks for [[Thunderbird/Support/GetSatisfaction/BoilerPlate#Troubleshooting_details_missing|followup troubleshooting details]]. You will be automatically emailed any subsequent replies to the topic. We recommend using Get Satisfaction Replies and not Get Satisfaction Comments because comments are not listed in reverse chronologically order, which means they are easily missed by future readers of the topic. | # Post a reply using [[Thunderbird/Support/GetSatisfaction/BoilerPlate|your own personal boilerplate]] that answers the question or asks for [[Thunderbird/Support/GetSatisfaction/BoilerPlate#Troubleshooting_details_missing|followup troubleshooting details]]. You will be automatically emailed any subsequent replies to the topic. We recommend using Get Satisfaction Replies and not Get Satisfaction Comments because comments are not listed in reverse chronologically order, which means they are easily missed by future readers of the topic. And an even better reason to use replies: '''you can't mark comments as "answering the question" or "solving the problem"!''' If you are afraid to use replies because it won't be obvious what you are replying to you then QUOTE the material you are replying to using the '''QUOTE ... copy and paste stuff you are replying to END QUOTE''' convention) | ||
== Rule # 7 Don't be afraid to ask for help == | == Rule # 7 Don't be afraid to ask for help == | ||