Support/Weekly Meetings/Agenda 2011-08-08: Difference between revisions
< Support | Weekly Meetings
Jump to navigation
Jump to search
(Created page with "==Sumo Development== ==Roundtable== * Topic for the All Hands (?¿) - Multichannel support (Cow path + FB conversations). Should we support user were they are? should we bring ...") |
Michaelverdi (talk | contribs) |
||
| Line 13: | Line 13: | ||
==Knowledge Base== | ==Knowledge Base== | ||
Still working on: | |||
*[https://support.mozilla.com/en-US/forums/knowledge-base-articles/707286 Defining and adding topics to articles]. | |||
*[https://wiki.mozilla.org/Support/Goals/2011Q3/Troubleshooting_Articles Troubleshooting articles] | |||
**[https://support.mozilla.com/en-US/kb/how-do-i-fix-firefox How do I fix Firefox] | |||
*Refinement of the ready for L10n feature. Currently when a trivial edit is marked ready for l10n it isn't shown to localizers but in may contain previous revisions that were major edits. | |||
==Forum== | ==Forum== | ||
==Live Chat== | ==Live Chat== | ||
Revision as of 14:45, 8 August 2011
Sumo Development
Roundtable
- Topic for the All Hands (?¿) - Multichannel support (Cow path + FB conversations). Should we support user were they are? should we bring them to SUMO? Do we aim to address each and every single question about Firefox that populates the Net? What can we do to balance resources + efficiency + user expectations + user satisfaction?
Firefox status update
- Add Ons Marketplace - AMO will turn into a marketplace with room for paid add-ons.
Metrics
Knowledge Base
Still working on:
- Defining and adding topics to articles.
- Troubleshooting articles
- Refinement of the ready for L10n feature. Currently when a trivial edit is marked ready for l10n it isn't shown to localizers but in may contain previous revisions that were major edits.