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Support/Forum/Snippets: Difference between revisions
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= Snippets = | = Snippets = | ||
== Crashes == | == Crashes == | ||
<pre>Go to the address | <pre>Go to the address '''about:crashes''' and tell us your latest crash IDs. We can then look at the data specific to your crash and have a better idea of what is causing the problem.</pre> | ||
== Safe mode == | == Safe mode == | ||
<pre>If you | <pre>If you go to '''Firefox > Help > Restart with Add-ons Disabled''', does the problem still occur? If not, the cause is probably an extension. See [[Troubleshooting extensions and themes]].</pre> | ||
== Test profile == | == Test profile == | ||
<pre>Your Firefox settings and info are kept in a folder separate from the Firefox program, called your profile folder. Try creating a test profile, to see if the problem still occurs. See | <pre>Your Firefox settings and info are kept in a folder separate from the Firefox program, called your profile folder. Try creating a test profile, to see if the problem still occurs. See [[Managing profiles]]</pre> | ||
== Try clearing cache and cookies == | == Try clearing cache and cookies == | ||
<pre> | <pre># Open the '''Tools''' menu, then select '''Clear Recent History'''. | ||
# Open the | # In the '''Time Range to clear:''' drop-down, select '''Everything'''. | ||
# In the | # Click the arrow next to '''Details''' to display the list of items that can be cleared. | ||
# Click the arrow next to | # Select both '''Cookies''' and '''Cache'''. | ||
# Select both | # Click '''Clear Now'''.</pre> | ||
# Click | |||
== Webmail == | == Webmail == | ||
<pre>Firefox is not an email | <pre>I think you may be confusing what Firefox is. Firefox is not an email application, it's a web browser. You can use it to access websites. Some websites are email applications. | ||
For more info, see http://www.youtube.com/watch?v=BrXPcaRlBqo | |||
What site are you using?</pre> | |||
== about:support == | == about:support == | ||
<pre>We'll need some more info about your Firefox setup. Go to | <pre>We'll need some more info about your Firefox setup. Go to '''Help > Troubleshooting Information''', then click '''Copy all to Clipboard'''. Open a reply to this post, and go to '''Edit > Paste''' to paste the info from your Troubleshooting Information page.</pre> | ||
== about:config == | == about:config == | ||
<pre>In the | <pre>In the [[Location bar autocomplete|Location bar]], type '''about:config''' and press '''Enter'''. | ||
** The about:config '' | ** The about:config "''This might void your warranty!''" warning page may appear. '''Click I'll be careful, I promise!''', to continue to the about:config page.</pre> | ||
== Go to profile (before telling a user to delete a file) == | == Go to profile (before telling a user to delete a file) == | ||
<pre>Go to | <pre>Go to '''Help > Troubleshooting Information''', then click on '''Open Containing Folder'''. That will open Windows Explorer in your Firefox profile.</pre> | ||
== Update Flash == | == Update Flash == | ||
<pre>You're using an old version of the Flash plugin, which can cause problems. First update your installation of Flash. See | <pre>You're using an old version of the Flash plugin, which can cause problems. First update your installation of Flash. See [[Managing the Flash plugin]]</pre> | ||
== Possible Malware == | == Possible Malware == | ||
<pre>Your issue may be caused by Malware. You can run and update the following | <pre>Your issue may be caused by Malware. You can run and update the following '''free''' anti virus software: | ||
1. Malwarebytes (Free version) - http://www.malwarebytes.org | 1. Malwarebytes (Free version) - http://www.malwarebytes.org | ||
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2. Spybot Search & Destroy - http://www.safer-networking.org | 2. Spybot Search & Destroy - http://www.safer-networking.org | ||
3.Spyware Terminator - http://www.spywareterminator.com | 3. Spyware Terminator - http://www.spywareterminator.com | ||
In addition, there are a number of forums you can use to help get rid of your infection. These include: | In addition, there are a number of forums you can use to help get rid of your infection. These include: | ||
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== Create Master Password == | == Create Master Password == | ||
<pre> | <pre># Click '''Tools''' on the top of the Firefox menu | ||
# In the drop-down box, click '''Options''' | |||
# Select the '''Security''' panel | |||
# Under Passwords, check mark '''Use a master password''' | |||
# A Change password window will pop-up. Please enter your new password twice.</pre> | |||
== Open new tabs in home page == | |||
<pre>Sounds like you want the New Tab Homage extension. | |||
https://addons.mozilla.org/en-US/firefox/addon/777/ | |||
For more info about extensions, see [[Using extensions with Firefox]]</pre> | |||