Thunderbird:Testing:Shutdown Hang: Difference between revisions

Thunderbird:Testing:Shutdown Hang (view source)

36 bytes removed , 24 November 2011

m

no edit summary

canmove, Confirmed users

2,081

edits

@@ Line 1: / Line 1: @@
 __TOC__
-If you close, shut down or exit Thunderbird (or Thunderbird stops on its own) and you see the Thunderbird '''process''' is running in MS-Windows task manager (taskmgr) or linux process status (ps), then you have a shutdown hang. Or perhaps you encountered a message that "Thunderbird is already running". ("already running" can be a symptom unrelated to hangs, so it is essential that you check taskgmgr or ps to find thunderbird there; if you don't see thunderbird listed, then you do not have a hang)
+If you close, shut down or exit Thunderbird (or Thunderbird stops on its own) and you see the Thunderbird '''process''' is still running in MS-Windows task manager (taskmgr) or linux process status (ps), then you have a shutdown hang. An error message that "Thunderbird is already running". ("already running" might not be a hang, so you should check taskgmgr or ps to find whether thunderbird there; if you don't see thunderbird listed then you do not have a hang)
 '''What to do:''' 1. Go through the full [[#Symptoms|symptoms]] list below. 2. If you find one of the [[#Reported Bugs|Reported Bugs]] is an exact match then cc yourself on the bug, but please only comment if you have new data to add.  3. If no bugs match, then report a new one, and provide detailed symptom information. In summary, just reporting or commenting that you see a hang is not useful - please support your report with symptom data.