Support/Weekly Meetings/Notes 2012-01-23: Difference between revisions

Support/Weekly Meetings/Notes 2012-01-23 (view source)

Revision as of 18:57, 23 January 2012

6,457 bytes added , 23 January 2012

no edit summary

Michaelverdi

Confirmed users

3,193

edits

@@ Line 65: / Line 65: @@
 == Live Chat ==
 * We need to remove all references to Live Chat from SUMO
+==Chat Log==
+:01 djst: r1cky: http://www.youtube.com/watch?v=5aKniUjce4s<br>
+:02 nhirata has left IRC (Ping timeout)<br>
+:04 leo has joined (leo@EAC0E167.4A56408C.AB3DFBB4.IP)<br>
+:04 ChanServ has changed mode: +o leo<br>
+:04 michelleluna: in SUMO meeting now<br>
+:04 michelleluna: talking about elastic search progress<br>
+:04 nhirata has joined (nhirata.bu@moz-BBE3ABD.mv.mozilla.com)<br>
+:04 r1cky: http://support.allizom.org/kpi/dashboard <~ stage<br>
+:05 r1cky: screenshot of my local version with prod data http://cl.ly/101D2R3T0M2L1E1Q3M0o<br>
+:05 Swarnava: r1cky: is it not possible to login on stage server?<br>
+:06 michelleluna: now discussing KPI (key performance indicators), Kadir explaining that we'll add new KPIs with each SUMO dev sprint<br>
+:06 grace has joined (grace@moz-AD5CA005.hsd1.ca.comcast.net)<br>
+:08 r1cky: Swarnava: if you don't have an account there yet, you can just register<br>
+:09 michelleluna: Kadir will provide an update via the SUMO blog every time there is a post-sprint push with an update about what went into the sprint and we should test those to make sure they are complete<br>
+:09 Swarnava: r1cky: oops, the stage server and the prod server, both have different database?<br>
+:09 r1cky: Swarnava: correct. it was based on a prod database but from a long time ago<br>
+:10 Swarnava: r1cky: ok i will check<br>
+:11 bram: The sitemap skinny talked about: https://skinnywhitegirl.optimalworkshop.com/suite/treejack/participant/activity.jsf?p=PREVIEW-12442&t=74961<br>
+:13 Swarnava: bram: sounds good :)<br>
+:14 grace has left ()<br>
+:16 michelleluna: UX update: putting together a site map (above link) with all links so we can test the top tasks as a baseline of where we are today<br>
+:17 michelleluna: the test will calculate how long it takes a user to get to the answer, if they get the correct answer, and how direct the path to the answer<br>
+:20 chofmann has left IRC (Ping timeout)<br>
+:21 michelleluna: armyofawesome facebook plan update; Kadir giving background of this project drafted last year<br>
+:25 Swarnava has left IRC (Ping timeout)<br>
+:26 Swarnava has joined (chatzilla@E9975618.4F5A388D.EC4A85D5.IP)<br>
+:28 djst: ereer<br>
+:28 djst: i think i'm breaking up<br>
+:28 djst: Topal: <br>
+:28 Nuke|work has left IRC (Quit: ChatZilla 0.9.88 [Firefox 10.0/20120120124717])<br>
+:28 Topal: djst: yeah, we can't hear you<br>
+:28 Topal: and we can't see you<br>
+:28 jhford-work-away is now known as jhford-work<br>
+:28 djst: i turned off video for now<br>
+:28 djst: i'm still in<br>
+:29 Topal: djst: okay.<br>
+:29 michelleluna: verid is now updating us about the FF reset feature status <br>
+:29 michelleluna: *verdi<br>
+:29 djst: michelleluna: thanks. i'm still called in, it's getting better again<br>
+:29 djst: not sure what happened<br>
+:30 michelleluna: the reset feature will create a new profile and migrate your data<br>
+:30 djst: verdi: need to be briefer if we want to stick to the 30 minute rule ;)<br>
+:30 skinny: really excited to hear about the reset feature. had to drop for my 9:30<br>
+:33 Matt_G: michelleluna: I sent you a PM on the forums about that topic<br>
+:33 Matt_G: michelleluna: please take a look when you get a minute :)<br>
+:36 michelleluna: Matt_G: yep, I saw it, thank you! would like to chat about it.<br>
+:36 Cww: https://support.mozilla.org/en-US/forums/contributors/708077?last=44655&page=1<br>
+:37 alex_mayorga has joined (u4422@moz-160C58C6.com)<br>
+:38 Swarnava has left IRC (Quit: ChatZilla 0.9.88 [Firefox 10.0/20120118081945])<br>
+:39 michelleluna: review this post for more details about the idea to change the home page for one day to limit duplicate support questions https://support.mozilla.org/en-US/forums/contributors/708077<br>
+:40 michelleluna: cheng is providing an update of 3 known issues for FF10<br>
+:41 Lucy_ has joined (Lucy@moz-D480481C.cpe.net.cable.rogers.com)<br>
+:41 ChanServ has changed mode: +qo Lucy_ Lucy_<br>
+:42 Lucy has left IRC (Ping timeout)<br>
+:43 michelleluna: cheng will put this info on the contributor forum as a heads up for helpers when we get to FF10<br>
+:44 michelleluna: now an update on metrics<br>
+:45 michelleluna: talking about log data versus webtrends data<br>
+:47 michelleluna: we need to understand the differences in the data, we will start the analysis next week<br>
+:48 michelleluna: the numbers in the kb article visits is a different issue than the logs vs. webtrends issue<br>
+:49 JasnaPaka has left IRC (Quit: Odcházím)<br>
+:49 michelleluna: the kb article numbers have changed because of the .com to .org switch, Ibai is working with the webtrends folks on this<br>
+:50 r1cky: Ibai: we can get the old version of webtrends.js from source control if that helps<br>
+:51 Ibai: thanks, i will keep that in mind if the guy from webtrends needs it<br>
+:51 Ibai: don't worry for now<br>
+:51 Ibai: or...send it to me if it's easy<br>
+:51 r1cky: ok<br>
+:51 r1cky: i can link you :-)<br>
+:52 Ibai: meaning..send both<br>
+:52 Ibai: ok<br>
+:52 Ibai: that works<br>
+:52 Cww: michelleluna: I have a question for you about tablet.  On ICS (And maybe just the transformer prime that my friend just bought, the fonts are all glitchy)<br>
+:52 r1cky: Ibai: https://github.com/mozilla/kitsune/commits/master/media/js/webtrends.js<br>
+:52 r1cky: adblockplus doesnt block webtrends by default, does it?<br>
+:52 r1cky: i know some lists do<br>
+:54 michelleluna: now a kb update<br>
+:54 michelleluna: review sprint Thursday!<br>
+:54 michelleluna: now a mobile update, sync is in progress <br>
+:55 michelleluna: browserID update as a sync login is also in progress<br>
+:56 michelleluna: sync update; they are planning what to do for sync wrt ESR release<br>
+:57 michelleluna: we need some clarification about what this means for support<br>
+:58 michelleluna: crisis avoided!!<br>
+:58 michelleluna: marketplace planning continues for the preview, but is delayed another quarter we think, more to come<br>
+:59 michelleluna: SUMO day update, don't have the numbers yet, but is was a blast, thanks to all who participated!<br>
+:00 michelleluna: livechat update, need to update web pages for the hiatus<br>
+:00 michelleluna: on SUMO and other web properties<br>
+:01 michelleluna: need to also communicate more details of these web page changes to localizers<br>