Thunderbird/StatusMeetings/2012-01-24/SupportAppendix: Difference between revisions

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# sadness = 649/847 = 74% (1 week ago:70%)  - ''NOTE: last week's numbers are low and therefore suspect because GS's stats failed to work for Monday-Wednesday last week''
# sadness = 649/847 = 74% (1 week ago:70%)  - ''NOTE: last week's numbers are low and therefore suspect because GS's stats failed to work for Monday-Wednesday last week''
# Top 5 active ([https://github.com/rtanglao/momogs/blob/master/getactive-m.rb getactive-m.rb])
# Top 5 active ([https://github.com/rtanglao/momogs/blob/master/getactive-m.rb getactive-m.rb])
#* 4,http://getsatisfaction.com/mozilla_messaging/topics/no_side_panel_and_folders#*
#* 34,http://getsatisfaction.com/mozilla_messaging/topics/no_side_panel_and_folders  
#* 24,http://getsatisfaction.com/mozilla_messaging/topics/how_do_we_adjust_line_spacing_when_composing_relpying_to_or_forwarding_emails
#* 24,http://getsatisfaction.com/mozilla_messaging/topics/how_do_we_adjust_line_spacing_when_composing_relpying_to_or_forwarding_emails
#* 23,http://getsatisfaction.com/mozilla_messaging/topics/how_can_i_use_word_as_my_email_editor
#* 23,http://getsatisfaction.com/mozilla_messaging/topics/how_can_i_use_word_as_my_email_editor
#* 19,http://getsatisfaction.com/mozilla_messaging/topics/help_thunderbird_has_stolen_my_lightning_calendar
#* 19,http://getsatisfaction.com/mozilla_messaging/topics/help_thunderbird_has_stolen_my_lightning_calendar
#* 16,http://getsatisfaction.com/mozilla_messaging/topics/upgraded_thuderbird_and_it_wont_open
#* 16,http://getsatisfaction.com/mozilla_messaging/topics/upgraded_thuderbird_and_it_wont_open
# contributors (v=volunteer contributor, thanks to all our volunteers!) - 285 matt_678579 of Australia (v); 76 Wayne Mery of USA (v);92 christ1 of USA (v); 92 sfhowes (v);  135 chrisramsden (v); 97 bernd_s (v); 41 san_2972983 (v); 12 elcameleon1 (v) ; 10 wayne_mery (v); 38 pat_guano (v); 131 anje_yelf (v); 19 xenos_2754850 (v); 11 squib (v); 12 rsx11m (v); 14 rtanglao; 70 jmn_3372739 (v) [https://github.com/rtanglao/momogs/blob/master/gethappykludged-m.rb gethappykludged-m.rb])
# contributors (v=volunteer contributor, thanks to all our volunteers!) - 389 matt_678579 of Australia (v); 76 Wayne Mery of USA (v);127 christ1 of USA (v); 153 sfhowes (v);  133 chrisramsden (v); 64 bernd_s (v); 50 san_2972983 (v); 22 elcameleon1 (v) ; 10 wayne_mery (v); 14 jonathan_protzenko (v); 91 anje_yelf (v); 9 tanstaafl (v); 77 stan_647060 (v); 23 rsx11m (v); 8 rtanglao; 92 jmn_3372739 (v) [https://github.com/rtanglao/momogs/blob/master/gethappykludged-m.rb gethappykludged-m.rb])
# new contributors: welcome to jmn_3372739!;  always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
# new contributors: none;  always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
# new / closed topics Monday-Sunday: Mon 175/5, Tue 206/7, Wed 235/8, Thu 227/5, Fri 206/8, Sat 164/7, Sun 165/7 ([https://github.com/rtanglao/momogs/blob/master/getNumCreatedNumResolved-m.rb getNumCreatedNumResolved-m.rb])
# new / closed topics Monday-Sunday: Mon 239/5, Tue 226/5, Wed 264/7, Thu 240/15, Fri 271/8, Sat 227/9, Sun 156/7 ([https://github.com/rtanglao/momogs/blob/master/getNumCreatedNumResolved-m.rb getNumCreatedNumResolved-m.rb])


== 20% projects ==
== 20% projects ==

Latest revision as of 06:44, 24 January 2012

Get Satisfaction Detailed Report

(see stats graphic section)

  1. sadness = 649/847 = 74% (1 week ago:70%) - NOTE: last week's numbers are low and therefore suspect because GS's stats failed to work for Monday-Wednesday last week
  2. Top 5 active (getactive-m.rb)
  3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 389 matt_678579 of Australia (v); 76 Wayne Mery of USA (v);127 christ1 of USA (v); 153 sfhowes (v); 133 chrisramsden (v); 64 bernd_s (v); 50 san_2972983 (v); 22 elcameleon1 (v) ; 10 wayne_mery (v); 14 jonathan_protzenko (v); 91 anje_yelf (v); 9 tanstaafl (v); 77 stan_647060 (v); 23 rsx11m (v); 8 rtanglao; 92 jmn_3372739 (v) gethappykludged-m.rb)
  4. new contributors: none; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
  5. new / closed topics Monday-Sunday: Mon 239/5, Tue 226/5, Wed 264/7, Thu 240/15, Fri 271/8, Sat 227/9, Sun 156/7 (getNumCreatedNumResolved-m.rb)

20% projects

  1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email rtanglao AT mozilla.com
  2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

GS Stats Graphic

ThunderbirdGetSatisfactionMetrics16-22January2012-2012-01-23 1056.png

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