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Support/Weekly Meetings/Notes 2012-01-23: Difference between revisions
Support/Weekly Meetings/Notes 2012-01-23 (view source)
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Michaelverdi (talk | contribs) (Created page with "==Meeting Details== Mondays (meeting duration approx. 30 minutes) at: * 9:00 AM PST * 12:00 Noon EST * 16:00 UTC during summer * 18:00 CET * 11:00 CST Phone call details: * Cali...") |
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* [http://moxie.jamessocol.com/bugstats/sumo/2012-01-24 01-24-12] tomorrow | * [http://moxie.jamessocol.com/bugstats/sumo/2012-01-24 01-24-12] tomorrow | ||
* [http://moxie.jamessocol.com/bugstats/sumo/2012-01-31 01-31-12] next week | * [http://moxie.jamessocol.com/bugstats/sumo/2012-01-31 01-31-12] next week | ||
* Last known blockers for Elastic Search land on prod today. We will be trying to index on prod for the first time afterwards. *fingers crossed* | |||
* The first part of the [https://support.allizom.org/en-US/kpi/dashboard Key Performance Indicator dashboard] will land tomorrow. | |||
** percentages are a little off, but that will be fixed next week. | |||
* Kadir will do bi-weekly sprint updates to coincide with pushes after a sprint is done. | |||
== UX == | |||
* Susan started interviewing staff for [[Support/Goals/findability-and-browsability|Findability and browsability]] | |||
** a lot of analysis being done | |||
** site map being worked on by Kadir and Bram | |||
** need to do a work session soon to synthesis data into presentation for the whole team. | |||
* Bram started putting the most important tasks into an app that allows us to test our navigation. | |||
** Bram made a big spreadsheet of all pages on the site and where they link to. Combining that with what are the most important tasks that people do when they come to sumo. | |||
== Roundtable == | == Roundtable == | ||
'''Please add your comments, questions and updates here. ''' | '''Please add your comments, questions and updates here. ''' | ||
* discussion about [https://wiki.mozilla.org/Army_of_Awesome/Facebook Army of Awesome Facebook?] #Swarnava | |||
** the Engagement team was complaining that whenever they posted on Facebook, the comments were filled with support traffic. The plan is to check in every few hours after a post, trying to answer some questions and point people to sumo. | |||
** we need Engagement team to tell us when they post. | |||
** Verdi asks can this be automated? We're not sure. Facebook platform is pretty limited in that way. | |||
** David to sync up with the engagement team to pick up the ball, again. | |||
* [https://wiki.mozilla.org/Talk:Support/Firefox_Features/Clean_up_user_profile Firefox reset feature] (this doesn't really have a name) initial implementation may make Firefox 12. | |||
* Idea to change home page of SUMO for one day to see if we can limit duplicate posts? [Michelle] | |||
** Please give feedback in this [https://support.mozilla.org/en-US/forums/contributors/708117?last=44829 forum thread]. | |||
== Firefox Status Update == | == Firefox Status Update == | ||
Firefox 10: Jan 31st push scheduled. | |||
* Release engineering is still talking about how the current plan of not releasing to everyone at once is going to work. It's going to be a slow rollout. | |||
Major blockers at the moment: currently GC/CC pauses on mac (v. hard to repro in house); crash caused by malware (can't reproduce in house). We may ship with both. Flash 11 (latest version) isn't compatible with Firefox 10 and OSX 10.5 (maybe). | |||
* these could be 'latest issue' things that we'll need to document | |||
* details will be posted in the community forum before the release | |||
== Metrics == | == Metrics == | ||
*[http://spreadsheets.google.com/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&hl=en SUMO] | *[http://spreadsheets.google.com/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&hl=en SUMO] | ||
* We are getting complete logs by now again, we are going to collect logs for two weeks before we compare them to webtrends data to understand our webtrends numbers. | |||
* In the KB dashboard, articles visits are multiplying. | |||
** This was a result of the .com-->.org move. The new webtrends token is reporting visits at a much higher rate. Not sure why. Lets update on this next week. | |||
*[https://spreadsheets.google.com/ccc?hl=en&hl=en&key=t8U5aWmtdCuhAn2ijmN2ccw&authkey=COzTgpEG#gid=0 Mobile specific] | *[https://spreadsheets.google.com/ccc?hl=en&hl=en&key=t8U5aWmtdCuhAn2ijmN2ccw&authkey=COzTgpEG#gid=0 Mobile specific] | ||
== Knowledge Base == | == Knowledge Base == | ||
*New article sidebar went live on Friday. It looks like the misplaced help requests have stopped. We'll have to watch and see if we still get helpful feedback. | |||
*We have three weeks left to [https://wiki.mozilla.org/Firefox/Flight_Tracking#Firefox_11 track] and update articles for Firefox 11. '''[https://wiki.mozilla.org/Support/Goals/NativeUIdocs Mobile articles can use your help! Every single one will change.]''' | |||
*[https://support.mozilla.org/en-US/forums/contributors/708096 KB Review Sprint] - Thursday, Jan 26th. | |||
** Goal is to reduce the number of articles waiting for review. | |||
== Mobile == | == Mobile == | ||
== Services == | == Services == | ||
=== Sync === | |||
* Add-on Sync stable in Aurora. Ready to launch in Firefox 11 | |||
* Developer team sprinting to launch Sync on Android Native on time. Dependency to create updated documentation. | |||
* Browser ID log-in on the works. Updates soon. | |||
* Ibai to update Michael on the status of sync for Firefox 10 ESR. | |||
** ESR may not support Sync. | |||
=== Marketplace === | |||
* Beta delayed to March 21st | |||
* General Launch some time around June. | |||
* SUMO developments are evolving great thanks to the development team. | |||
== Support Forum == | == Support Forum == | ||
* SUMO day was fun. No numbers yet. | |||
== Live Chat == | == Live Chat == | ||
* We need to remove all references to Live Chat from SUMO | |||
** there may also be links to live chat in marketing pages. Cww to look at the referrers to live chat pages are. | |||
==Chat Log== | |||
11:01 djst: r1cky: http://www.youtube.com/watch?v=5aKniUjce4s<br> | |||
11:02 nhirata has left IRC (Ping timeout)<br> | |||
11:04 leo has joined (leo@EAC0E167.4A56408C.AB3DFBB4.IP)<br> | |||
11:04 ChanServ has changed mode: +o leo<br> | |||
11:04 michelleluna: in SUMO meeting now<br> | |||
11:04 michelleluna: talking about elastic search progress<br> | |||
11:04 nhirata has joined (nhirata.bu@moz-BBE3ABD.mv.mozilla.com)<br> | |||
11:04 r1cky: http://support.allizom.org/kpi/dashboard <~ stage<br> | |||
11:05 r1cky: screenshot of my local version with prod data http://cl.ly/101D2R3T0M2L1E1Q3M0o<br> | |||
11:05 Swarnava: r1cky: is it not possible to login on stage server?<br> | |||
11:06 michelleluna: now discussing KPI (key performance indicators), Kadir explaining that we'll add new KPIs with each SUMO dev sprint<br> | |||
11:06 grace has joined (grace@moz-AD5CA005.hsd1.ca.comcast.net)<br> | |||
11:08 r1cky: Swarnava: if you don't have an account there yet, you can just register<br> | |||
11:09 michelleluna: Kadir will provide an update via the SUMO blog every time there is a post-sprint push with an update about what went into the sprint and we should test those to make sure they are complete<br> | |||
11:09 Swarnava: r1cky: oops, the stage server and the prod server, both have different database?<br> | |||
11:09 r1cky: Swarnava: correct. it was based on a prod database but from a long time ago<br> | |||
11:10 Swarnava: r1cky: ok i will check<br> | |||
11:11 bram: The sitemap skinny talked about: https://skinnywhitegirl.optimalworkshop.com/suite/treejack/participant/activity.jsf?p=PREVIEW-12442&t=74961<br> | |||
11:13 Swarnava: bram: sounds good :)<br> | |||
11:14 grace has left ()<br> | |||
11:16 michelleluna: UX update: putting together a site map (above link) with all links so we can test the top tasks as a baseline of where we are today<br> | |||
11:17 michelleluna: the test will calculate how long it takes a user to get to the answer, if they get the correct answer, and how direct the path to the answer<br> | |||
11:20 chofmann has left IRC (Ping timeout)<br> | |||
11:21 michelleluna: armyofawesome facebook plan update; Kadir giving background of this project drafted last year<br> | |||
11:25 Swarnava has left IRC (Ping timeout)<br> | |||
11:26 Swarnava has joined (chatzilla@E9975618.4F5A388D.EC4A85D5.IP)<br> | |||
11:28 djst: ereer<br> | |||
11:28 djst: i think i'm breaking up<br> | |||
11:28 djst: Topal: <br> | |||
11:28 Nuke|work has left IRC (Quit: ChatZilla 0.9.88 [Firefox 10.0/20120120124717])<br> | |||
11:28 Topal: djst: yeah, we can't hear you<br> | |||
11:28 Topal: and we can't see you<br> | |||
11:28 jhford-work-away is now known as jhford-work<br> | |||
11:28 djst: i turned off video for now<br> | |||
11:28 djst: i'm still in<br> | |||
11:29 Topal: djst: okay.<br> | |||
11:29 michelleluna: verid is now updating us about the FF reset feature status <br> | |||
11:29 michelleluna: *verdi<br> | |||
11:29 djst: michelleluna: thanks. i'm still called in, it's getting better again<br> | |||
11:29 djst: not sure what happened<br> | |||
11:30 michelleluna: the reset feature will create a new profile and migrate your data<br> | |||
11:30 djst: verdi: need to be briefer if we want to stick to the 30 minute rule ;)<br> | |||
11:30 skinny: really excited to hear about the reset feature. had to drop for my 9:30<br> | |||
11:33 Matt_G: michelleluna: I sent you a PM on the forums about that topic<br> | |||
11:33 Matt_G: michelleluna: please take a look when you get a minute :)<br> | |||
11:36 michelleluna: Matt_G: yep, I saw it, thank you! would like to chat about it.<br> | |||
11:36 Cww: https://support.mozilla.org/en-US/forums/contributors/708077?last=44655&page=1<br> | |||
11:37 alex_mayorga has joined (u4422@moz-160C58C6.com)<br> | |||
11:38 Swarnava has left IRC (Quit: ChatZilla 0.9.88 [Firefox 10.0/20120118081945])<br> | |||
11:39 michelleluna: review this post for more details about the idea to change the home page for one day to limit duplicate support questions https://support.mozilla.org/en-US/forums/contributors/708077<br> | |||
11:40 michelleluna: cheng is providing an update of 3 known issues for FF10<br> | |||
11:41 Lucy_ has joined (Lucy@moz-D480481C.cpe.net.cable.rogers.com)<br> | |||
11:41 ChanServ has changed mode: +qo Lucy_ Lucy_<br> | |||
11:42 Lucy has left IRC (Ping timeout)<br> | |||
11:43 michelleluna: cheng will put this info on the contributor forum as a heads up for helpers when we get to FF10<br> | |||
11:44 michelleluna: now an update on metrics<br> | |||
11:45 michelleluna: talking about log data versus webtrends data<br> | |||
11:47 michelleluna: we need to understand the differences in the data, we will start the analysis next week<br> | |||
11:48 michelleluna: the numbers in the kb article visits is a different issue than the logs vs. webtrends issue<br> | |||
11:49 JasnaPaka has left IRC (Quit: Odcházím)<br> | |||
11:49 michelleluna: the kb article numbers have changed because of the .com to .org switch, Ibai is working with the webtrends folks on this<br> | |||
11:50 r1cky: Ibai: we can get the old version of webtrends.js from source control if that helps<br> | |||
11:51 Ibai: thanks, i will keep that in mind if the guy from webtrends needs it<br> | |||
11:51 Ibai: don't worry for now<br> | |||
11:51 Ibai: or...send it to me if it's easy<br> | |||
11:51 r1cky: ok<br> | |||
11:51 r1cky: i can link you :-)<br> | |||
11:52 Ibai: meaning..send both<br> | |||
11:52 Ibai: ok<br> | |||
11:52 Ibai: that works<br> | |||
11:52 Cww: michelleluna: I have a question for you about tablet. On ICS (And maybe just the transformer prime that my friend just bought, the fonts are all glitchy)<br> | |||
11:52 r1cky: Ibai: https://github.com/mozilla/kitsune/commits/master/media/js/webtrends.js<br> | |||
11:52 r1cky: adblockplus doesnt block webtrends by default, does it?<br> | |||
11:52 r1cky: i know some lists do<br> | |||
11:54 michelleluna: now a kb update<br> | |||
11:54 michelleluna: review sprint Thursday!<br> | |||
11:54 michelleluna: now a mobile update, sync is in progress <br> | |||
11:55 michelleluna: browserID update as a sync login is also in progress<br> | |||
11:56 michelleluna: sync update; they are planning what to do for sync wrt ESR release<br> | |||
11:57 michelleluna: we need some clarification about what this means for support<br> | |||
11:58 michelleluna: crisis avoided!!<br> | |||
11:58 michelleluna: marketplace planning continues for the preview, but is delayed another quarter we think, more to come<br> | |||
11:59 michelleluna: SUMO day update, don't have the numbers yet, but is was a blast, thanks to all who participated!<br> | |||
12:00 michelleluna: livechat update, need to update web pages for the hiatus<br> | |||
12:00 michelleluna: on SUMO and other web properties<br> | |||
12:01 michelleluna: need to also communicate more details of these web page changes to localizers<br> | |||