1,365
edits
Support/Weekly Meetings/Notes 2012-01-23: Difference between revisions
Support/Weekly Meetings/Notes 2012-01-23 (view source)
Revision as of 02:57, 29 January 2012
, 29 January 2012→UX
(→UX) |
|||
| (7 intermediate revisions by 2 users not shown) | |||
| Line 23: | Line 23: | ||
== UX == | == UX == | ||
* Susan started interviewing staff | * Susan started interviewing staff for [[Support/Goals/findability-and-browsability|Findability and browsability]] | ||
** a lot of analysis being done | ** a lot of analysis being done | ||
** site map being worked on by Kadir and Bram | ** site map being worked on by Kadir and Bram | ||
** need to do a work session soon to synthesis data | ** need to do a work session soon to synthesis data into presentation for the whole team. | ||
* Bram started putting the most important tasks into an app that allows us to test our navigation. | * Bram started putting the most important tasks into an app that allows us to test our navigation. | ||
| Line 40: | Line 40: | ||
* [https://wiki.mozilla.org/Talk:Support/Firefox_Features/Clean_up_user_profile Firefox reset feature] (this doesn't really have a name) initial implementation may make Firefox 12. | * [https://wiki.mozilla.org/Talk:Support/Firefox_Features/Clean_up_user_profile Firefox reset feature] (this doesn't really have a name) initial implementation may make Firefox 12. | ||
* Idea to change home page of SUMO for one day to see if we can limit duplicate posts? [Michelle] | * Idea to change home page of SUMO for one day to see if we can limit duplicate posts? [Michelle] | ||
** Please give feedback in | ** Please give feedback in this [https://support.mozilla.org/en-US/forums/contributors/708117?last=44829 forum thread]. | ||
== Firefox Status Update == | == Firefox Status Update == | ||
Firefox 10: Jan 31st push scheduled. | Firefox 10: Jan 31st push scheduled. | ||
* Release engineering is still talking about how the current plan of not releasing to everyone at once is going to work. It's going to be a slow rollout. | |||
Major blockers at the moment: currently GC/CC pauses on mac (v. hard to repro in house); crash caused by malware (can't reproduce in house). We may ship with both. Flash 11 (latest version) isn't compatible with Firefox 10 and OSX 10.5 (maybe). | Major blockers at the moment: currently GC/CC pauses on mac (v. hard to repro in house); crash caused by malware (can't reproduce in house). We may ship with both. Flash 11 (latest version) isn't compatible with Firefox 10 and OSX 10.5 (maybe). | ||
* these could be 'latest issue' things that we'll need to document | |||
* details will be posted in the community forum before the release | |||
== Metrics == | == Metrics == | ||
*[http://spreadsheets.google.com/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&hl=en SUMO] | *[http://spreadsheets.google.com/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&hl=en SUMO] | ||
* We are getting complete logs by now again, we are going to collect logs for two weeks before we compare them to webtrends data to understand our webtrends numbers. | * We are getting complete logs by now again, we are going to collect logs for two weeks before we compare them to webtrends data to understand our webtrends numbers. | ||
* In the KB dashboard, articles visits are multiplying. | |||
** This was a result of the .com-->.org move. The new webtrends token is reporting visits at a much higher rate. Not sure why. Lets update on this next week. | |||
*[https://spreadsheets.google.com/ccc?hl=en&hl=en&key=t8U5aWmtdCuhAn2ijmN2ccw&authkey=COzTgpEG#gid=0 Mobile specific] | *[https://spreadsheets.google.com/ccc?hl=en&hl=en&key=t8U5aWmtdCuhAn2ijmN2ccw&authkey=COzTgpEG#gid=0 Mobile specific] | ||
| Line 56: | Line 61: | ||
*We have three weeks left to [https://wiki.mozilla.org/Firefox/Flight_Tracking#Firefox_11 track] and update articles for Firefox 11. '''[https://wiki.mozilla.org/Support/Goals/NativeUIdocs Mobile articles can use your help! Every single one will change.]''' | *We have three weeks left to [https://wiki.mozilla.org/Firefox/Flight_Tracking#Firefox_11 track] and update articles for Firefox 11. '''[https://wiki.mozilla.org/Support/Goals/NativeUIdocs Mobile articles can use your help! Every single one will change.]''' | ||
*[https://support.mozilla.org/en-US/forums/contributors/708096 KB Review Sprint] - Thursday, Jan 26th. | *[https://support.mozilla.org/en-US/forums/contributors/708096 KB Review Sprint] - Thursday, Jan 26th. | ||
** Goal is to reduce the number of articles waiting for review. | |||
== Mobile == | == Mobile == | ||
| Line 65: | Line 71: | ||
* Browser ID log-in on the works. Updates soon. | * Browser ID log-in on the works. Updates soon. | ||
* Ibai to update Michael on the status of sync for Firefox 10 ESR. | * Ibai to update Michael on the status of sync for Firefox 10 ESR. | ||
** ESR may not support Sync. | |||
=== Marketplace === | === Marketplace === | ||
| Line 72: | Line 79: | ||
== Support Forum == | == Support Forum == | ||
* SUMO day was fun. No numbers yet. | |||
== Live Chat == | == Live Chat == | ||
* We need to remove all references to Live Chat from SUMO | * We need to remove all references to Live Chat from SUMO | ||
** there may also be links to live chat in marketing pages. Cww to look at the referrers to live chat pages are. | |||
==Chat Log== | ==Chat Log== | ||