Support/Weekly Meetings/Notes 2012-02-27: Difference between revisions

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 * [http://moxie.jamessocol.com/bugstats/sumo/2012-03-06 03-06-12] next week
 * [http://blog.mozilla.com/sumo/2012/02/24/sumo-sprint-2012-4/ Update on the current sprint]
+* elastic search data looks good (no issues). We can start thinking about using it for 100% of searches. The change will still be gradual.
-== UX ==
+== [http://www.youtube.com/watch?v=5kVqWjqKngM#t=3m47s UX] ==
 *Removal of survey?
+** yes. That survey is done.
+* KB data suggests that the main problems can be solved by re-wording of articles, and adding them to more categories.
+** Next step: re-word articles then run tests on re-worded articles.
-== Roundtable ==
+== [http://www.youtube.com/watch?v=5kVqWjqKngM#t=14m00s Roundtable] ==
 '''Please add your comments, questions and updates here. '''
 * Any news with LiveChat or still in hiatus as of the moment?
+** yes
 * On Thursday satdav will host the monthly IRC meeting in #sumomeet
-* L10N links from the Firefox help menu?
+** 3pm Pacific time
+* L10N links from the Firefox help menu? (some people are reporting that localized versions of Firefox are pointing to the en-US home page)
-== Firefox Status Update ==
+** That is not intended. The website looks at your browser's language headers. If the home page is localized in Verbatim, the user should be getting the localized home page. If it hasn't been localized, it falls back to en-US.
+** language picker may be moved to the top of the page (as part of a utilities menu)
+* [https://wiki.mozilla.org/Support/Goals/Launch_the_pilot_Genius_Bar_event Firefox Clinic] event in San Francisco on March 24th.
+** invite people to come into the Mozilla office to help them 1-on-1
+** everyone is welcome to help as well
+** meeting on Thursday 9am Pacific to help plan the event
+* Matt_G: In taxonomy docs, are we including type of article (troubleshooting, how-to, etc.)?
+** Yes, but they are going to be more task-based. Bram thinks it's a nice idea, and will bring it up with Susan.
+* Ibai will blog to tell everyone about a one-day survey being launched on the WMP article, trying to get info about why visitors installed the toolbar that takes them there.
+== [http://www.youtube.com/watch?v=5kVqWjqKngM#t=36m06s Firefox Status Update] ==
+* There should be a sumo report this week.
 == Metrics ==
@@ Line 35: / Line 50: @@
 *[https://spreadsheets.google.com/ccc?hl=en&hl=en&key=t8U5aWmtdCuhAn2ijmN2ccw&authkey=COzTgpEG#gid=0 Mobile specific]
-== Knowledge Base ==
+== [http://www.youtube.com/watch?v=5kVqWjqKngM#t=37m51s Knowledge Base] ==
+* A few overdue Fx 11 updates still need [https://support.mozilla.org/en-US/localization/unreviewed review] - Private Browsing, Clear Recent History, How to clear the cache, Keyboard shortcuts.
+== [http://www.youtube.com/watch?v=5kVqWjqKngM#t=387m17s Mobile] ==
-== Mobile ==
 *Mobile World Congress in Barcelona this week; team will demo tabletUI and nativeUI on phones
+** hopefully extra mobile questions in forum this week
 *Decision was made last week that first release of nativeUI will not be until Firefox 13
 == Services ==
+* Persona introduced last week. It's the official branding for the Identity Project, that includes but it's not exclusively, BrowserID.
+* Apps and Marketplace announcements at the MWC.
+* Tyler starts today!!! Welcome Tyler!
+== [http://www.youtube.com/watch?v=5kVqWjqKngM#t=447m46s Support Forum] ==
-== Support Forum ==
 * Update on support forum: number of solved threads is increasing, a couple of days last week we had more solved than unanswered threads. Awesome work everyone!
 * New forum helpers: Mauricio Araldi, Zachary Nielsen, Frank_MJ, String, JustinFinn
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 ==Chat Log==
+:05 michelleluna: sumo dev update is first<br>
+:05 verdi: satdav: yes<br>
+:05 michelleluna: serving 50% elastic search for two weeks<br>
+:06 michelleluna: cww looked at numbers and they are looking pretty good<br>
+:06 AleksandarS has joined (Aleksandar@8676DE6D.8384669D.90C2761D.IP)<br>
+:06 michelleluna: once we confirm that sata we can think about increasing %<br>
+:06 michelleluna: progress on KPI dashboards, paper cuts<br>
+:07 michelleluna: questions about the infrastructure work needed for elsastic search<br>
+:07 michelleluna: so, far there aren't issues we've seen that require it<br>
+:07 michelleluna: but it is slower, so we are going to do some things to improve that<br>
+:07 michelleluna: which we'll do in the next sprint<br>
+:07 satdav has left IRC (Quit: http://www.mibbit.com ajax IRC Client)<br>
+:08 michelleluna: but even though we're slower the click through rates are better<br>
+:08 michelleluna: question about the advanced search<br>
+:09 smo has joined (Mibbit@moz-8936BD4.pool.mediaways.net)<br>
+:09 michelleluna: it has moved, but is still available<br>
+:09 michelleluna: hi smo!<br>
+:09 michelleluna: bram is giving an update on card sorting<br>
+:10 michelleluna: the survey is completed now and bram is going through the documents for the 'other' and '?' categories <br>
+:10 michelleluna: the problem with those articles isn't that bad, so we don't plan to do as many tests as we thought we had to do<br>
+:11 michelleluna: because we think all the issues can be solved with simpler rewording/titling<br>
+:11 midhun has joined (Mibbit@F65D89E2.540B3762.425A25DC.IP)<br>
+:12 michelleluna: so bram is going to send around the documents he has created with suggestions for the rewording<br>
+:12 Ibai has joined (ibai@moz-BBE3ABD.mv.mozilla.com)<br>
+:12 michelleluna: continued analysis will happen over the coming days to test the new naming and then decide the final naming<br>
+:12 michelleluna: then the taxonomist will incorporate it into the new information architecture<br>
+:14 michelleluna: bram giving some examples of title changes<br>
+:14 michelleluna: ...<br>
+:15 smo: @michelleluna hi!<br>
+:16 smo: how manz participants were involved?<br>
+:17 michelleluna: respsondants were 15 people of rthe card sorting smo<br>
+:17 michelleluna: *for the <br>
+:17 smo: OK thx<br>
+:18 bram: Here’s the link to the internal test: https://mozilla.optimalworkshop.com/optimalsort/sumo-kb-internal-test<br>
+:19 smo: good work!<br>
+:19 michelleluna: roundtable sectio of meeting<br>
+:19 michelleluna: livechat is still on hiatus<br>
+:19 michelleluna: no real update other than that<br>
+:20 michelleluna: satdav is having monthly IRC meeting THursday<br>
+:20 Cww: Ibai: I think you're the echo.<br>
+:20 michelleluna: details are on the contributor news and resources page<br>
+:21 Ibai: cww yes we are...but i'm muted<br>
+:21 Cww: Ibai: ok.<br>
+:21 Ibai: tyler is here...so we can't use headsets<br>
+:21 Cww: Ibai: next time, use the phone in rooms.<br>
+:21 Cww: they have much better echo cancellation.<br>
+:22 smo: It ios not true. You get localiyed / like SL version on F1<br>
+:22 skinny has joined (crystalbea@moz-CFF7CB16.hsd1.or.comcast.net)<br>
+:25 Ibrahima has joined (chatzilla@moz-FFAD3188.hfc.dyn.abo.bbox.fr)<br>
+:26 Matt_G has left IRC (Ping timeout)<br>
+:26 michelleluna: firfox clinic project<br>
+:26 michelleluna: in one month we'll host a pilot even in san francisco ca mozilla space<br>
+:26 Swarnava: Ibrahima: ping<br>
+:26 smo: The locale selection at the bottom is coporation-wide decision. But then, it is VERY difficult to find-realize one has an option to select<br>
+:26 michelleluna: *event<br>
+:27 michelleluna: the basic idea is to help people in-person 1:1 <br>
+:28 michelleluna: so it is March 24th in SF and anyone can get a ticket to attend and get help with Firefox<br>
+:28 chofmann has left IRC (Ping timeout)<br>
+:28 michelleluna: and any contributors in the area are welcome to join us and help out or wear the firefox costume<br>
+:29 michelleluna: firefoxclinic.eventbrite.com<br>
+:30 michelleluna: the long-term plan is to provide a toolkit to do a clinic anywhere<br>
+:31 Matt_G has joined (chatzilla@moz-76E2CF8.bvtn.or.frontiernet.net)<br>
+:31 michelleluna: we'll have another planning meeting about the ff clinic later this week<br>
+:32 michelleluna: question about axis or meta-tree for document type realted to taxonomy<br>
+:32 michelleluna: *related<br>
+:33 michelleluna: best practice is categories first, then an axis for the function of the document<br>
+:34 michelleluna: this is also important for faceted search, so the person can filter first on the category (troubleshooting), then on bookmarks, for example<br>
+:35 michelleluna: we have six categories today, and then we have the topics<br>
+:35 michelleluna: or tags<br>
+:35 michelleluna: so, in the new taxonomy, will we use categories in conjunction with topics?<br>
+:35 Swarnava: michelleluna:  is this link for those who will attend SA event?<br>
+:35 Swarnava: firefoxclinic.eventbrite.com<br>
+:35 Swarnava: ?<br>
+:36 michelleluna: it is a pilot event we are planning for next month<br>
+:37 Swarnava: okay<br>
+:37 michelleluna: so, UX is planning a menu with different tasks<br>
+:37 michelleluna: so it will be task-based first<br>
+:38 michelleluna: then we'll also have a bucket for 'get help from the knowledge base'<br>
+:38 michelleluna: where they can navigate according to the categories and topics<br>
+:38 michelleluna: so, that tasks are based on the topics<br>
+:39 michelleluna: the suggestion is to also have an axis for the type of document<br>
+:40 michelleluna: this came up in the forum thread, so we can continue this conversation there and organize some place to talk about this in more detail<br>
+:40 michelleluna: cool, thanks Matt_G<br>
+:41 michelleluna: ibai is launching a survey today to get information about why users install babylon toolbar<br>
+:41 michelleluna: ibai will blog about it<br>
+:41 Ibai: survey is happening on wednesday<br>
+:41 michelleluna: firefox status update<br>
+:42 michelleluna: no 10.03 this week (haha)<br>
+:42 Swarnava: :D<br>
+:42 michelleluna: we're working on the sumo 6-weekly monthly report this week<br>
+:43 michelleluna: kb update<br>
+:43 michelleluna: still 4 big articles that need review for FF11<br>
+:43 michelleluna: if reviewers have time to look at them<br>
+:44 rolandtanglao has joined (rolandtang@1063758.68078EAA.B97E6502.IP)<br>
+:44 smo: MWC is pretty visible here in Europe / read today about B2G etc in German magazin<br>
+:45 smo: may be we will have more customers:)<br>
+:46 michelleluna: indeed<br>
+:46 smo: maybe he mixed it up with Personas...<br>
+:47 smo: it is hard to make a brand out of it...<br>
+:48 michelleluna: they will also present browserID/Persona at MWC to attract partners<br>
+:48 michelleluna: your identity travels with you across devices across browsers, pretty exciting<br>
+:49 michelleluna: depending on the reaction, we'll see less or more reaction,<br>
+:49 michelleluna: related to that Tyler started on the team today to help with the marketplace apps and users dowloading/purchasing apps<br>
+:49 michelleluna: welcome Tyler!<br>
+:53 smo: See you Thur!<br>
+:54 smo: bye ebody<br>