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Support/Weekly Meetings/Notes 2012-02-27: Difference between revisions
Support/Weekly Meetings/Notes 2012-02-27 (view source)
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* [http://moxie.jamessocol.com/bugstats/sumo/2012-03-06 03-06-12] next week | * [http://moxie.jamessocol.com/bugstats/sumo/2012-03-06 03-06-12] next week | ||
* [http://blog.mozilla.com/sumo/2012/02/24/sumo-sprint-2012-4/ Update on the current sprint] | * [http://blog.mozilla.com/sumo/2012/02/24/sumo-sprint-2012-4/ Update on the current sprint] | ||
* elastic search data looks good (no issues). We can start thinking about using it for 100% of searches. The change will still be gradual. | |||
== UX == | == [http://www.youtube.com/watch?v=5kVqWjqKngM#t=3m47s UX] == | ||
*Removal of survey? | *Removal of survey? | ||
** yes. That survey is done. | |||
* KB data suggests that the main problems can be solved by re-wording of articles, and adding them to more categories. | |||
** Next step: re-word articles then run tests on re-worded articles. | |||
== Roundtable == | == [http://www.youtube.com/watch?v=5kVqWjqKngM#t=14m00s Roundtable] == | ||
'''Please add your comments, questions and updates here. ''' | '''Please add your comments, questions and updates here. ''' | ||
* Any news with LiveChat or still in hiatus as of the moment? | * Any news with LiveChat or still in hiatus as of the moment? | ||
** yes | |||
* On Thursday satdav will host the monthly IRC meeting in #sumomeet | * On Thursday satdav will host the monthly IRC meeting in #sumomeet | ||
* L10N links from the Firefox help menu? | ** 3pm Pacific time | ||
* L10N links from the Firefox help menu? (some people are reporting that localized versions of Firefox are pointing to the en-US home page) | |||
** That is not intended. The website looks at your browser's language headers. If the home page is localized in Verbatim, the user should be getting the localized home page. If it hasn't been localized, it falls back to en-US. | |||
** language picker may be moved to the top of the page (as part of a utilities menu) | |||
* [https://wiki.mozilla.org/Support/Goals/Launch_the_pilot_Genius_Bar_event Firefox Clinic] event in San Francisco on March 24th. | * [https://wiki.mozilla.org/Support/Goals/Launch_the_pilot_Genius_Bar_event Firefox Clinic] event in San Francisco on March 24th. | ||
** invite people to come into the Mozilla office to help them 1-on-1 | |||
** everyone is welcome to help as well | |||
** meeting on Thursday 9am Pacific to help plan the event | |||
* Matt_G: In taxonomy docs, are we including type of article (troubleshooting, how-to, etc.)? | |||
** Yes, but they are going to be more task-based. Bram thinks it's a nice idea, and will bring it up with Susan. | |||
* Ibai will blog to tell everyone about a one-day survey being launched on the WMP article, trying to get info about why visitors installed the toolbar that takes them there. | |||
== Firefox Status Update == | == [http://www.youtube.com/watch?v=5kVqWjqKngM#t=36m06s Firefox Status Update] == | ||
* There should be a sumo report this week. | |||
== Metrics == | == Metrics == | ||
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*[https://spreadsheets.google.com/ccc?hl=en&hl=en&key=t8U5aWmtdCuhAn2ijmN2ccw&authkey=COzTgpEG#gid=0 Mobile specific] | *[https://spreadsheets.google.com/ccc?hl=en&hl=en&key=t8U5aWmtdCuhAn2ijmN2ccw&authkey=COzTgpEG#gid=0 Mobile specific] | ||
== Knowledge Base == | == [http://www.youtube.com/watch?v=5kVqWjqKngM#t=37m51s Knowledge Base] == | ||
* A few overdue Fx 11 updates still need [https://support.mozilla.org/en-US/localization/unreviewed review] - Private Browsing, Clear Recent History, How to clear the cache, Keyboard shortcuts. | * A few overdue Fx 11 updates still need [https://support.mozilla.org/en-US/localization/unreviewed review] - Private Browsing, Clear Recent History, How to clear the cache, Keyboard shortcuts. | ||
== Mobile == | == [http://www.youtube.com/watch?v=5kVqWjqKngM#t=387m17s Mobile] == | ||
*Mobile World Congress in Barcelona this week; team will demo tabletUI and nativeUI on phones | *Mobile World Congress in Barcelona this week; team will demo tabletUI and nativeUI on phones | ||
** hopefully extra mobile questions in forum this week | |||
*Decision was made last week that first release of nativeUI will not be until Firefox 13 | *Decision was made last week that first release of nativeUI will not be until Firefox 13 | ||
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* Tyler starts today!!! Welcome Tyler! | * Tyler starts today!!! Welcome Tyler! | ||
== Support Forum == | == [http://www.youtube.com/watch?v=5kVqWjqKngM#t=447m46s Support Forum] == | ||
* Update on support forum: number of solved threads is increasing, a couple of days last week we had more solved than unanswered threads. Awesome work everyone! | * Update on support forum: number of solved threads is increasing, a couple of days last week we had more solved than unanswered threads. Awesome work everyone! | ||
* New forum helpers: Mauricio Araldi, Zachary Nielsen, Frank_MJ, String, JustinFinn | * New forum helpers: Mauricio Araldi, Zachary Nielsen, Frank_MJ, String, JustinFinn | ||