Support/Weekly Meetings/Notes 2012-03-05: Difference between revisions

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== UX ==
== UX ==
* We did a card sorting exercise for our KB articles (all 220 of them). From it, we were able to find topics and buckets where each article go to.
* We did a card sorting exercise for our KB articles (all 220 of them). From it, we were able to find topics and buckets where each article go to.
* [https://docs.google.com/spreadsheet/ccc?key=0AqTssbJSHVTndDNac0VkdHFOY1BwejN0Zk0zRXZDVUE#gid=1 SUMO KB OptimalSort Result & Analysis]
** [https://docs.google.com/spreadsheet/ccc?key=0AqTssbJSHVTndDNac0VkdHFOY1BwejN0Zk0zRXZDVUE#gid=1 SUMO KB OptimalSort Result & Analysis]
* We have recommended articles to rename, and assigned them to Verdi
* We have recommended articles to rename, and assigned them to Verdi
* We also asked Ibai to help us out on completing our [https://docs.google.com/spreadsheet/ccc?key=0AgscVQdNHuGudFpRY0lMMzFIT3RxbGZLUnFqbGdNa0E list of search keyword synonyms]. We don’t have any synonym deployed in our search engine today, so we will have to start from scratch
* We also asked Ibai to help us out on completing our [https://docs.google.com/spreadsheet/ccc?key=0AgscVQdNHuGudFpRY0lMMzFIT3RxbGZLUnFqbGdNa0E list of search keyword synonyms]. We don’t have any synonym deployed in our search engine today, so we will have to start from scratch
* Our next round of test will be a series of TreeJack tests using our new information architecture. We will use the same tasks as the first test.
* Our next round of test will be a series of TreeJack tests using our new information architecture. We will use the same tasks as the first test.
* [https://mozilla.optimalworkshop.com/treejack/sumo-tasks-1 Demo the new test]
** [https://mozilla.optimalworkshop.com/treejack/sumo-tasks-1 Demo the new test]
* [https://docs.google.com/spreadsheet/ccc?key=0AqTssbJSHVTndHZMQS0zVDhMdk0xYlJnVjFVYnJfZHc#gid=4 TreeJack Result of Existing SUMO Sitemap]
** [https://docs.google.com/spreadsheet/ccc?key=0AqTssbJSHVTndHZMQS0zVDhMdk0xYlJnVjFVYnJfZHc#gid=4 TreeJack Result of Existing SUMO Sitemap]
* There will be a presentation on the week of March 12 about:
* There will be a presentation on the week of March 12 about:
* The card sorting test result
** The card sorting test result
* The new IA, which we have presented before, but will deliver the final structure then
** The new IA, which we have presented before, but will deliver the final structure then
* [Our previous presentation was done at the end of Phase 1]
** [Our previous presentation was done at the end of Phase 1]


== Roundtable ==
== Roundtable ==
133

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