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Support/Weekly Meetings/Notes 2012-03-05: Difference between revisions
Support/Weekly Meetings/Notes 2012-03-05 (view source)
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== Sumo Development Update == | == Sumo Development Update == | ||
* more frequent pushes to production (maybe daily) | |||
** bugs will be marked fixed when the fix is pushed to production | |||
* [http://moxie.jamessocol.com/bugstats/sumo/2012-03-06 03-06-12] tomorrow | * [http://moxie.jamessocol.com/bugstats/sumo/2012-03-06 03-06-12] tomorrow | ||
** marketplace stuff, branding changes, style changes. | |||
* ~ halfway point of [https://bugzilla.mozilla.org/buglist.cgi?quicksearch=ALL%20product%3Asupport%20whiteboard%3As%3D2012.5 2012.5 sprint] | * ~ halfway point of [https://bugzilla.mozilla.org/buglist.cgi?quicksearch=ALL%20product%3Asupport%20whiteboard%3As%3D2012.5 2012.5 sprint] | ||
* Start thinking about what should be in next sprint starting 2012-03-13. | * Start thinking about what should be in next sprint starting 2012-03-13. | ||
** if there is something you feel is important for the next sprint, please notify sumodev | |||
== UX == | == [http://www.youtube.com/watch?v=s_Bq5Sj171s#t=5m00s UX] == | ||
* We did a card sorting exercise for our KB articles (all 220 of them). From it, we were able to find topics and buckets where each article go to. | * We did a card sorting exercise for our KB articles (all 220 of them). From it, we were able to find topics and buckets where each article go to. | ||
** [https://docs.google.com/spreadsheet/ccc?key=0AqTssbJSHVTndDNac0VkdHFOY1BwejN0Zk0zRXZDVUE#gid=1 SUMO KB OptimalSort Result & Analysis] | |||
* We have recommended articles to rename, and assigned them to Verdi | * We have recommended articles to rename, and assigned them to Verdi | ||
* We also asked Ibai to help us out on completing our [https://docs.google.com/spreadsheet/ccc?key=0AgscVQdNHuGudFpRY0lMMzFIT3RxbGZLUnFqbGdNa0E list of search keyword synonyms]. We don’t have any synonym deployed in our search engine today, so we will have to start from scratch | * We also asked Ibai to help us out on completing our [https://docs.google.com/spreadsheet/ccc?key=0AgscVQdNHuGudFpRY0lMMzFIT3RxbGZLUnFqbGdNa0E list of search keyword synonyms]. We don’t have any synonym deployed in our search engine today, so we will have to start from scratch | ||
* Our next round of test will be a series of TreeJack tests using our new information architecture. We will use the same tasks as the first test. | * Our next round of test will be a series of TreeJack tests using our new information architecture. We will use the same tasks as the first test. | ||
** [https://mozilla.optimalworkshop.com/treejack/sumo-tasks-1 Demo the new test] | |||
** [https://docs.google.com/spreadsheet/ccc?key=0AqTssbJSHVTndHZMQS0zVDhMdk0xYlJnVjFVYnJfZHc#gid=4 TreeJack Result of Existing SUMO Sitemap] | |||
* There will be a presentation on the week of March 12 about: | * There will be a presentation on the week of March 12 about: | ||
** The card sorting test result | |||
** The new IA, which we have presented before, but will deliver the final structure then | |||
** [https://docs.google.com/presentation/d/1W8r_eMewxTX2ImDWd-SPLMAF-lrAozvpPDqL-mdI2NA Our previous presentation, which was done at the end of Phase 1] | |||
== Roundtable == | == [http://www.youtube.com/watch?v=s_Bq5Sj171s#t=21m55s Roundtable] == | ||
'''Please add your comments, questions and updates here. ''' | '''Please add your comments, questions and updates here. ''' | ||
*[https://wiki.mozilla.org/Support/Goals/FirefoxClinic Firefox Clinic] - We'll be hosting an event in the San Francisco space on March 24th. We'll be promoting this to the local community as way for them to get free one-on-help with Firefox. [https://support.mozilla.org/en-US/forums/contributors/708209 More info in this forum thread]. | *[https://wiki.mozilla.org/Support/Goals/FirefoxClinic Firefox Clinic] - We'll be hosting an event in the San Francisco space on March 24th. We'll be promoting this to the local community as way for them to get free one-on-help with Firefox. [https://support.mozilla.org/en-US/forums/contributors/708209 More info in this forum thread]. | ||
** blog posts and other press coming | |||
*Thanks for another great SUMO day! You answered 96% of the questions asked last Thursday! Michelle will send out more details later this week. | *Thanks for another great SUMO day! You answered 96% of the questions asked last Thursday! Michelle will send out more details later this week. | ||
** looking for data on how many thread owners came back to reply to a post when they were asked for more info | |||
== Firefox Status Update == | == [http://www.youtube.com/watch?v=s_Bq5Sj171s#t=33m37s Firefox Status Update] == | ||
* release next week!!! | |||
* there may be an issue with page load times. if you you're currently experiencing any such issue on the beta channel, report details. | |||
== Metrics == | == Metrics == | ||
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*[https://spreadsheets.google.com/ccc?hl=en&hl=en&key=t8U5aWmtdCuhAn2ijmN2ccw&authkey=COzTgpEG#gid=0 Mobile specific] | *[https://spreadsheets.google.com/ccc?hl=en&hl=en&key=t8U5aWmtdCuhAn2ijmN2ccw&authkey=COzTgpEG#gid=0 Mobile specific] | ||
== Knowledge Base == | == [http://www.youtube.com/watch?v=s_Bq5Sj171s#t=34m58s Knowledge Base] == | ||
*Document all the things! - let's start with a latest issues team. | *Document all the things! - let's start with a latest issues team. | ||
** based on UX feedback, many questions are popular temporarily. We could try an issue tracking system that makes it easier to create articles for them and update them when the issues are fixed. | |||
** Verdi will post about it with more info. | |||
== Mobile == | == Mobile == | ||
== Services == | == [http://www.youtube.com/watch?v=s_Bq5Sj171s#t=40m02s Services] == | ||
* The Sync team reviewed the changes for Firefox 11 and 12 with no major news: https://wiki.mozilla.org/Services/Meetings/RapidRelease/2012-03-02 | * The Sync team reviewed the changes for Firefox 11 and 12 with no major news: https://wiki.mozilla.org/Services/Meetings/RapidRelease/2012-03-02 | ||
* Add-On syncing in Firefox 11 works ok and it's ready for the mainstream. | * Add-On syncing in Firefox 11 works ok and it's ready for the mainstream. | ||
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== Support Forum == | == Support Forum == | ||
== [http://www.youtube.com/watch?v=s_Bq5Sj171s#t=43m38s Second Roundtable] == | |||
* Rosana and Madalina, there currently isn't a section for community. If you'd like to add a community section to the agenda, please feel free to. | |||
* Will sumo handle add-on help? | |||
** No changes to the already existing policy, which is: we help people use the add-ons ecosystem, but don't cover how to use specific add-ons. | |||
== Chat Log == | == Chat Log == | ||