Marketplace/SLA: Difference between revisions

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= AMO/Marketplace SLA =
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== Availability Ratings ==
== Availability Ratings ==
; Critical : 99.99% availability (52 minutes unavailable per year)
; Critical : 99.99% availability (52 minutes unavailable per year)

Revision as of 06:05, 25 March 2012

Draft-template-image.png THIS PAGE IS A WORKING DRAFT Pencil-emoji U270F-gray.png
The page may be difficult to navigate, and some information on its subject might be incomplete and/or evolving rapidly.
If you have any questions or ideas, please add them as a new topic on the discussion page.

Availability Ratings

Critical
99.99% availability (52 minutes unavailable per year)
High
99.95% availability (4.38 hours unavailable per year)
Medium-High
99.9% availability (8.76 hours unavailable down per year)
Medium
99.8% availability (17.52 hours unavailable per year)

Unavailability means more than 5% of requests are dropped, errored, or significantly degraded.

Consumer Experience

Service Rating Notes
App receipt check Critical API that verifies app purchases, called by individual apps at various intervals
Persona ID Critical Powers accounts required for Marketplace, App Sync, and many individual apps
Add-ons blocklist Critical Protects Firefox users from crashes and malicious add-ons
Add-on update check (triggered) Critical Triggered checks for add-on updates and compatibility information
App/add-on installation and files High
Purchasing and payments (also dependent on 3rd parties) High In-app payments API and pages, PayPal interactions
Read-only APIs (used by Firefox and others) High Powers Firefox features like add-on search and metadata lookups
Discovery Pane in Add-ons Manager High High-visibility webpage in the default view of Firefox's Add-ons Manager.
Consumer Marketplace/AMO pages Medium-High The consumer-facing Marketplace pages, e.g. homepage, search, browse
Add-on update check (background) Medium Daily background checks for add-on updates

Developer Experience

Service Rating Notes
App/add-on management, tools, and reports High Managing existing submissions
App/add-on submission Medium-High New submissions and versions of apps and add-ons
Documentation, policies, and supporting pages Medium Supporting developer pages
Writable and submission APIs Medium Upload API, etc.