Support/KB/Meetings/2012-04-12: Difference between revisions

 
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==[http://63.245.208.28/replay/showRecordingExternal.html?key=KYyM17SshSM64nL Link to meeting video]==


==Design & Development work==
==Design & Development work==
*Topic pages - what is the plan?
*Topic pages - what is the plan?
**Bram will be testing paper prototypes. The final version should include a way to add a description and manually curate some content. This version is part of the "Redesign Implementation" on the Kitsune roadmap.
*What visual design resources do we need for all of this IA & UX work? Do we have any committed?
**We do need visual design resources to turn everything that Bram will wireframe into final designs. We don't have any committed at this time. We're investigating.
*How can we work on support.allizom.org without work being lost?
*How can we work on support.allizom.org without work being lost?
**We forgot to talk about this. :(
*Keywords: Do we still need these with the new search engine? If so, how do they differ from synonyms?
*Keywords: Do we still need these with the new search engine? If so, how do they differ from synonyms?
*What visual design resources do we need for all of this IA & UX work? Do we have any committed?
**We don't have synonyms yet so we have to continue to use Keywords the way we have. In the future when we do have synonyms, keywords will be a way to relate ideas on an article by article basis. For example, Windows Media Player and malware are NOT synonyms but the WMP article might need malware as a keyword.


==Desktop==
==Desktop==
*Style guide "workshop" to start next Tuesday in the [https://support.mozilla.org/en-US/forums/knowledge-base-articles KB forum].
*Style guide "workshop" to start next Tuesday in the [https://support.mozilla.org/en-US/forums/knowledge-base-articles KB forum].
**We talked about workshopping topics, titles and summaries. I think we also do when to archive and unarchive an article.
**We talked about workshopping topics, titles and summaries. I think we also need to talk about when to archive and unarchive an article.
===Current to-do list===
***Matt suggested that we look into life cycle management tools to help us with this (remind us to review old documents).
*Firefox 12 updates in progress
===Current article to-do list===
*3.6, Win 2000, Win XP EOL articles are next
*[https://support.mozilla.org/en-US/forums/knowledge-base-articles/708234 Firefox 12 updates] are in progress.
*3.6, Win 2000, Win XP EOL articles are next.
*Bram is finishing up [https://support.allizom.org new task based pages].


==Mobile==
==Mobile==
*Mobile has a [https://support.mozilla.org/en-US/mobile new start page]!
*Mobile has a [https://support.mozilla.org/en-US/mobile new start page]!
**Michelle requested feedback on the [https://support.mozilla.org/en-US/kb/firefox-mobile-android-tutorials#os=android&browser=m14 new screencasts].


==Services==
==Services==
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* Play with it here: http://marketplace-dev.allizom.org (You need to be registered to see the User facing part)
* Play with it here: http://marketplace-dev.allizom.org (You need to be registered to see the User facing part)
* We need to start to document the list of basic articles recorded here: https://etherpad.mozilla.org/marketplace-articles
* We need to start to document the list of basic articles recorded here: https://etherpad.mozilla.org/marketplace-articles
**This document was created last October. Michelle pointed out that the new documents should be created and organized with the new IA in mind.


==Metrics==
==Metrics==


==Localization==
==Localization==
*We had a conversation from 42:10 - 49:00 in the video about localization and the new start pages - especially mobile. The desktop one is about to change. The mobile one just changed and will change later on when we finish all the design work. BEFORE that though, the new mobile version will be released so that's an issue. We should collect the data on the new mobile layout before marking everything as ready for L10N (next 2 weeks).


==Community==
==Community==
*There was a question about the number of non-English KB contributors in March. We mentioned this in a SUMO meeting and [https://support.mozilla.org/en-US/forums/contributors/708289?last=46127#post-46121 Michael answered] in the contributor forums saying, "I could be totally wrong but there are a lot of updates and new articles being created this month (some of which should have been done last month) so I expect that the number will go up." Is there anything else to do about this at this time? No was the answer. :)


==Roundtable==
==Roundtable==
'''Comments, questions, ideas'''
'''Comments, questions, ideas'''
Confirmed users
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