Support/Weekly Meetings/Notes 2012-04-16

Meeting Details

Mondays (meeting duration approx. 30 minutes) at:

• 9:00 AM PST
• 12:00 Noon EST
• 16:00 UTC during summer
• 18:00 CET
• 11:00 CST

Phone call details:

• California: 1-650-903-0800, x92 then 9309 then #,
• Toll-free: +1 800 707 2533, pin 369 - then 9309 then #
• Skype (free): +1 800 707 2533, pin 369 - then 9309 then #

irc.mozilla.org: #sumo <== Click the link to use web-based chat

Sumo Development Update

• Search unification - Next steps
  • We need to revisit this document and define the goals based on the metrics that we defined: [1]
• ~ 1/2 way through 2012.7 sprint
• Fixes for KPI dashboard
  • Now discounting questions from unconfirmed users
  • Combined some charts

Roundtable

Please add your comments, questions and updates here.

Can we get a update on the army of awarnce twitter account the @firefoxhelp one as some people are asking can we use that to do support

Can we get a update on the livechat - as some people have been asking me when its coming back as they miss it

Can us contributors get our own @support-mozilla.org email address or a farward to our dedicated firefox support one - the reason is some people do not want to give out their own person email address - satdav

IRC Meeting - the next sumo irc meeting will be in may 10th we have agreed due to the public holiday the start of may -satdav

can we get a section for the uk version of english as its a bit different from the us version - satdav

Metrics

• Do we all agree on this metrics to track the IA changes? [2]
• Question: Do we still need the metrics in the google spreadsheets? Can we just use the KPI dashboard?
• KPI Dashboard
• SUMO
• Mobile specific

Knowledge Base

• Workshop for a new SUMO Style Guide starts tomorrow in the KB forum.