Support/Weekly Meetings/Notes 2012-04-16: Difference between revisions
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= Roundtable = | |||
*Please add your comments, questions and updates here. | |||
*Can we get a update on the army of awarnce twitter account the @firefoxhelp one as some people are asking can we use that to do support | |||
*Can we get a update on the livechat - as some people have been asking me when its coming back as they miss it | |||
** No real updates since it was decided to put it on hiatus. No increase of inbound support as a result of not having Live Chat open. Our dev priorities for SUMO in 2012 are on self-service (taxonomy, search engine, navigation, IA) and support forum. | |||
*Can us contributors get our own @support-mozilla.org email address or a farward to our dedicated firefox support one - the reason is some people do not want to give out their own person email address - satdav | |||
*IRC Meeting - the next sumo irc meeting will be in may 10th we have agreed due to the public holiday the start of may -satdav | |||
*can we get a section for the uk version of english as its a bit different from the us version - satdav | |||
** The likeliness of us getting enough people to want to translate en-US articles into en-UK is very small. Also, the benefit is minor at best. | |||
== Firefox Status Update == | == Firefox Status Update == | ||
Revision as of 15:42, 16 April 2012
Meeting Details
Mondays (meeting duration approx. 30 minutes) at:
- 9:00 AM PST
- 12:00 Noon EST
- 16:00 UTC during summer
- 18:00 CET
- 11:00 CST
Phone call details:
- California: 1-650-903-0800, x92 then 9309 then #,
- Toll-free: +1 800 707 2533, pin 369 - then 9309 then #
- Skype (free): +1 800 707 2533, pin 369 - then 9309 then #
irc.mozilla.org: #sumo <== Click the link to use web-based chat
Sumo Development Update
- Search unification - Next steps
- We need to revisit this document and define the goals based on the metrics that we defined: [1]
- ~ 1/2 way through 2012.7 sprint
- Fixes for KPI dashboard
- Now discounting questions from unconfirmed users
- Combined some charts
UX
Roundtable
- Please add your comments, questions and updates here.
- Can we get a update on the army of awarnce twitter account the @firefoxhelp one as some people are asking can we use that to do support
- Can we get a update on the livechat - as some people have been asking me when its coming back as they miss it
- No real updates since it was decided to put it on hiatus. No increase of inbound support as a result of not having Live Chat open. Our dev priorities for SUMO in 2012 are on self-service (taxonomy, search engine, navigation, IA) and support forum.
- Can us contributors get our own @support-mozilla.org email address or a farward to our dedicated firefox support one - the reason is some people do not want to give out their own person email address - satdav
- IRC Meeting - the next sumo irc meeting will be in may 10th we have agreed due to the public holiday the start of may -satdav
- can we get a section for the uk version of english as its a bit different from the us version - satdav
- The likeliness of us getting enough people to want to translate en-US articles into en-UK is very small. Also, the benefit is minor at best.
Firefox Status Update
Metrics
- Do we all agree on this metrics to track the IA changes? [2]
- Question: Do we still need the metrics in the google spreadsheets? Can we just use the KPI dashboard?
- KPI Dashboard
- SUMO
- Mobile specific
Community
Knowledge Base
- Workshop for a new SUMO Style Guide starts tomorrow in the KB forum.
- Finishing up Firefox 12 updates today. Five new articles were needed: What is the Mozilla Maintenance Service?, Firefox 3.6 is no longer supported, Firefox no longer works with Mac OS X 10.4 or PowerPC processors, Firefox no longer works with Windows 2000 and Firefox no longer works with some versions of Windows XP.