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Support/Weekly Meetings/Notes 2012-04-16: Difference between revisions
Support/Weekly Meetings/Notes 2012-04-16 (view source)
Revision as of 01:59, 17 April 2012
, 17 April 2012→Roundtable
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* Need to have a meeting to define what Bram's highest priorities should be. | * Need to have a meeting to define what Bram's highest priorities should be. | ||
== Roundtable == | == [http://www.youtube.com/watch?v=ozFIUu5h4ks#t=28m2s Roundtable] == | ||
*Please add your comments, questions and updates here. | *Please add your comments, questions and updates here. | ||
*Can we get a update on the army of awesome twitter account the @firefoxhelp one as some people are asking can we use that to do support | *Can we get a update on the army of awesome twitter account the @firefoxhelp one as some people are asking can we use that to do support | ||
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** No real updates since it was decided to put it on hiatus. No increase of inbound support as a result of not having Live Chat open. Our dev priorities for SUMO in 2012 are on self-service (taxonomy, search engine, navigation, IA) and support forum. | ** No real updates since it was decided to put it on hiatus. No increase of inbound support as a result of not having Live Chat open. Our dev priorities for SUMO in 2012 are on self-service (taxonomy, search engine, navigation, IA) and support forum. | ||
*Can us contributors get our own @support-mozilla.org email address or a farward to our dedicated firefox support one - the reason is some people do not want to give out their own person email address - satdav | *Can us contributors get our own @support-mozilla.org email address or a farward to our dedicated firefox support one - the reason is some people do not want to give out their own person email address - satdav | ||
** It's not something we should be doing because we shouldn't be giving out email addresses, and we're not sure what problem this is supposed to solve. (plus it would be complicated to implement, with co-ordination with IT) | |||
*IRC Meeting - the next sumo irc meeting will be in may 10th we have agreed due to the public holiday the start of may -satdav | *IRC Meeting - the next sumo irc meeting will be in may 10th we have agreed due to the public holiday the start of may -satdav | ||
** Agenda at https://wiki.mozilla.org/Sumo/IRC-meetings | |||
*can we get a section for the uk version of english as its a bit different from the us version - satdav | *can we get a section for the uk version of english as its a bit different from the us version - satdav | ||
** The likeliness of us getting enough people to want to translate en-US articles into en-UK is very small. Also, the benefit is minor at best. | ** The likeliness of us getting enough people to want to translate en-US articles into en-UK is very small. Also, the benefit is minor at best. | ||