Support/Kitsune/Thunderbird-integration: Difference between revisions
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==Open issues/risks== | ==Open issues/risks== | ||
* Very high effort for only one product, probably only makes sense to go this way once we have to support more products. | * Very high effort for only one product, probably only makes sense to go this way once we have to support more products. | ||
* How feasible is moving over articles from SUMOMO? | * How feasible is moving over articles from SUMOMO, including images and templates? | ||
We can do a move in phases: | |||
* 1st phase: | |||
** Move over articles | |||
** offer faceted search | |||
** offer contributor dashboards separated by product | |||
* 2nd phase: | |||
* offer forum for more than product | |||
==Definition== | ==Definition== | ||
Revision as of 14:07, 18 April 2012
Purpose
- Reduce the maintenance costs of the two installations of SUMO for Firefox and Thunderbird.
- Reducing user confusion since search from the start page currently only shows Firefox results.
Outcome
- One installation with one database, a unified search.
Open issues/risks
- Very high effort for only one product, probably only makes sense to go this way once we have to support more products.
- How feasible is moving over articles from SUMOMO, including images and templates?
We can do a move in phases:
- 1st phase:
- Move over articles
- offer faceted search
- offer contributor dashboards separated by product
- 2nd phase:
- offer forum for more than product
Definition
Feature overview
- Need to show dashboards independently for products.
- KB dashboard
- L10n dashboard
- KPI dashboard
- Karma dashboard
- Needs KB article discussions overview for separate products
- Needs faceted search to distinguish between products
- Needs clearly separated forums