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Support/Weekly Meetings/Notes 2012-04-23: Difference between revisions
Support/Weekly Meetings/Notes 2012-04-23 (view source)
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== Sumo Development Update == | == Sumo Development Update == | ||
* | * Current SUMO development sprint – [http://scrumbu.gs/projects/sumo/2012.7/ 2012.7]. [http://scrumbu.gs/projects/sumo/2012.8/ Next one] starts tomorrow. | ||
* started unification of search (KB articles and forum posts ranked instead of in buckets) | * started unification of search (KB articles and forum posts ranked instead of in buckets) | ||
* Kadir is collecting feedback on the current [https://docs.google.com/spreadsheet/ccc?key=0AlD_Sn4rUI7VdFRQaktNUUk2T2t5SHFNa3lmS1ExTXc&rm=full&pli=1#gid=0 2012 roadmap] and a way to plan for the future that involves the whole community | * Kadir is collecting feedback on the current [https://docs.google.com/spreadsheet/ccc?key=0AlD_Sn4rUI7VdFRQaktNUUk2T2t5SHFNa3lmS1ExTXc&rm=full&pli=1#gid=0 2012 roadmap] and a way to plan for the future that involves the whole community | ||
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*http://people.mozilla.com/~bpitoyo/sumo/sumo-wireframes.pdf | *http://people.mozilla.com/~bpitoyo/sumo/sumo-wireframes.pdf | ||
== Roundtable == | == [http://www.youtube.com/watch?v=a51J36i5w7c#t=12m14s Roundtable] == | ||
*'''Please add your comments, questions and updates here.''' | *'''Please add your comments, questions and updates here.''' | ||
Can we get a update of when sumo will have browserid installed - satdav | * Can we get a update of when sumo will have browserid installed - satdav | ||
** Not soon (later this year, but it's low priority). This requires JS, which may interfere with troubleshooting. SUMO will likely be among the last Mozilla websites to adopt it, because we have the least experienced visitors. Other Mozilla websites (like MDN) are currently testing it out. | |||
* https://bugzilla.mozilla.org/show_bug.cgi?id=732204 - accessibility bug | |||
== [http://www.youtube.com/watch?v=a51J36i5w7c#t=17m54s Firefox Status Update] == | |||
== Firefox Status Update == | |||
* Firefox 12 releases tomorrow. New crashes, but that's about it on issues. | * Firefox 12 releases tomorrow. New crashes, but that's about it on issues. | ||
* 3.6 is officially EoL and XP-SP1/2000 are EoL in 13. | * 3.6 is officially EoL and XP-SP1/2000 are EoL in 13. | ||
== Metrics == | == [http://www.youtube.com/watch?v=a51J36i5w7c#t=25m41s Metrics] == | ||
* Last chance to tell Kadir if there's something in the SUMO google doc that's not in the KPI dashboards you'ld like to keep an eye every week. | |||
* Mozilla might be moving to different analytics software. Still needs approval from governance. | |||
*[https://support.mozilla.org/en-US/kpi/dashboard KPI Dashboard] | *[https://support.mozilla.org/en-US/kpi/dashboard KPI Dashboard] | ||
*[http://spreadsheets.google.com/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&hl=en SUMO] | *[http://spreadsheets.google.com/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&hl=en SUMO] | ||
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== Community == | == Community == | ||
== Knowledge Base == | == [http://www.youtube.com/watch?v=a51J36i5w7c#t=41m23s Knowledge Base] == | ||
*[https://support.mozilla.org/en-US/forums/knowledge-base-articles Style guide workshop still happening in the KB forum.] | *[https://support.mozilla.org/en-US/forums/knowledge-base-articles Style guide workshop still happening in the KB forum.] | ||
*[https://wiki.mozilla.org/Support/KB/Meetings/2012-04-19 Last week's KB meeting notes] (includes action items). The wiki page for Thursday's meeting is [https://wiki.mozilla.org/Support/KB/Meetings/2012-04-26 here]. | *[https://wiki.mozilla.org/Support/KB/Meetings/2012-04-19 Last week's KB meeting notes] (includes action items). The wiki page for Thursday's meeting is [https://wiki.mozilla.org/Support/KB/Meetings/2012-04-26 here]. | ||
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*Firefox 12 will be released tomorrow. We're still looking for someone to lead a breaking issues team. Right now the biggest issues we looking at are the [https://support.mozilla.org/en-US/kb/firefox-36-no-longer-supported EOL of Firefox 3.6] and the [https://support.mozilla.org/en-US/kb/firefox-no-longer-works-some-versions-windows-xp end of support for some versions of Windows XP] and [https://support.mozilla.org/en-US/kb/firefox-no-longer-works-windows-2000 Windows 2000]. | *Firefox 12 will be released tomorrow. We're still looking for someone to lead a breaking issues team. Right now the biggest issues we looking at are the [https://support.mozilla.org/en-US/kb/firefox-36-no-longer-supported EOL of Firefox 3.6] and the [https://support.mozilla.org/en-US/kb/firefox-no-longer-works-some-versions-windows-xp end of support for some versions of Windows XP] and [https://support.mozilla.org/en-US/kb/firefox-no-longer-works-windows-2000 Windows 2000]. | ||
== Mobile == | == [http://www.youtube.com/watch?v=a51J36i5w7c#t=42m57s Mobile] == | ||
* Beta should be released as soon as possible after the 24th. Still some blockers. | |||
== Services == | == [http://www.youtube.com/watch?v=a51J36i5w7c#t=46m1s Services] == | ||
== Support Forum == | == [http://www.youtube.com/watch?v=a51J36i5w7c#t=47m55s Support Forum] == | ||
*Please do not recommend Firefox ESR to individual users. [https://support.mozilla.org/en-US/forums/contributors/708309?last=46322#post-46274 Recommendations for Firefox 3.6 users and users of unsupported systems are summed up in this forum thread]. | *Please do not recommend Firefox ESR to individual users. [https://support.mozilla.org/en-US/forums/contributors/708309?last=46322#post-46274 Recommendations for Firefox 3.6 users and users of unsupported systems are summed up in this forum thread]. | ||
* This Thursday should be SUMO day, but let's ask Madalina for confirmation. | |||