Thunderbird/StatusMeetings/2012-04-24/SupportAppendix: Difference between revisions
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#* 8,http://getsatisfaction.com/mozilla_messaging/topics/unable_to_download_teranews_feed_using_tb_account | #* 8,http://getsatisfaction.com/mozilla_messaging/topics/unable_to_download_teranews_feed_using_tb_account | ||
#* 8,http://getsatisfaction.com/mozilla_messaging/topics/how_to_install_thunderbird | #* 8,http://getsatisfaction.com/mozilla_messaging/topics/how_to_install_thunderbird | ||
# contributors (v=volunteer contributor, thanks to all our volunteers!) - 282,matt_678579 (v); 174,sfhowes (v); 124,stan_647060 (v); 82,christ1 (v); 63,anje_yelf (v);58,boooooo (v);51,wayne_mery (v);41,chrisramsden (v);33,jmn_3372739 (v);23,san_2972983 (v);16,oeekker (v);11,finitarry (v);9,bernd_s (v);6,rsx11m (v); | # contributors (v=volunteer contributor, thanks to all our volunteers!) - 282,matt_678579 (v); 174,sfhowes (v); 124,stan_647060 (v); 82,christ1 (v); 63,anje_yelf (v);58,boooooo (v);51,wayne_mery (v);41,chrisramsden (v);33,jmn_3372739 (v);23,san_2972983 (v);16,oeekker (v);11,finitarry (v);9,bernd_s (v);6,rsx11m (v);([https://github.com/rtanglao/momogs/blob/master/gethappykludged-m.rb gethappykludged-m.rb]) | ||
([https://github.com/rtanglao/momogs/blob/master/gethappykludged-m.rb gethappykludged-m.rb]) | |||
# new contributors: boooo aka katiep, welcome!; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable | # new contributors: boooo aka katiep, welcome!; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable | ||
# new / closed topics Monday-Sunday: Mon 166/5, Tue 185/16, Wed 231/9, Thu 193/14, Fri 197/7, Sat 132/8, Sun 133/10 ([https://github.com/rtanglao/momogs/blob/master/getNumCreatedNumResolved-m.rb getNumCreatedNumResolved-m.rb]) | # new / closed topics Monday-Sunday: Mon 166/5, Tue 185/16, Wed 231/9, Thu 193/14, Fri 197/7, Sat 132/8, Sun 133/10 ([https://github.com/rtanglao/momogs/blob/master/getNumCreatedNumResolved-m.rb getNumCreatedNumResolved-m.rb]) | ||
Revision as of 05:23, 24 April 2012
Get Satisfaction Detailed Report
(see stats graphic section)
- sadness = 441/601 = 73% (2 weeks ago:74%)
- Top 5 active (getactive-m.rb)
- 22,http://getsatisfaction.com/mozilla_messaging/topics/_message_size_exceeded_sending_from_thunderbird_via_yahoo
- 11,http://getsatisfaction.com/mozilla_messaging/topics/remove_folder-1m8p54
- 9,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_activates_links_in_my_messages
- 8,http://getsatisfaction.com/mozilla_messaging/topics/unable_to_download_teranews_feed_using_tb_account
- 8,http://getsatisfaction.com/mozilla_messaging/topics/how_to_install_thunderbird
- contributors (v=volunteer contributor, thanks to all our volunteers!) - 282,matt_678579 (v); 174,sfhowes (v); 124,stan_647060 (v); 82,christ1 (v); 63,anje_yelf (v);58,boooooo (v);51,wayne_mery (v);41,chrisramsden (v);33,jmn_3372739 (v);23,san_2972983 (v);16,oeekker (v);11,finitarry (v);9,bernd_s (v);6,rsx11m (v);(gethappykludged-m.rb)
- new contributors: boooo aka katiep, welcome!; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
- new / closed topics Monday-Sunday: Mon 166/5, Tue 185/16, Wed 231/9, Thu 193/14, Fri 197/7, Sat 132/8, Sun 133/10 (getNumCreatedNumResolved-m.rb)
20% projects
- Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email rtanglao AT mozilla.com
- mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com
GS Stats Graphic
