Mobile/Testdrivers Program/How To/File a Bug: Difference between revisions

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Try to get the crash ID, see [https://secure.flickr.com/photos/28345864@N07/6380074109/in/set-72157628089235789 these image steps] (keep clicking Next-->) ==
Try to get the crash ID, see [https://secure.flickr.com/photos/28345864@N07/6380074109/in/set-72157628089235789 these image steps] (keep clicking Next-->) ==
* The last step in the instructions is to grab the "Crash Report ID", put this in a safe place and add it to the bug you file below
* The last step in the instructions is to grab the "Crash Report ID", put this in a safe place and add it to the bug you file below
== Step 2. Make sure you have a Bugzilla account by [https://bugzilla.mozilla.org/createaccount.cgi?GoAheadAndLogIn=1 logging in] ==
* If you don't have a Bugzilla account, go to the '''[https://bugzilla.mozilla.org/createaccount.cgi sign-up page]''' and check out [https://secure.flickr.com/photos/28345864@N07/6354711101/in/set-72157628028362765 the image steps] if necessary (keep clicking Next-->).
* Use the same email you signed up for the Test Drivers Program with, if possible.


== Step 3. [https://bugzilla.mozilla.org/enter_bug.cgi?product=Fennec%20Native&component=General&status_whiteboard=%5BMTD%5D&op_sys=Android&comment=Web%20page%20or%20screen%20you%20were%20on%20when%20you%20saw%20the%20issue:%20%0D%0A%0D%0ASteps%20to%20reproduce:%0D%0A1.%20%0D%0A2.%20%0D%0A3.%20%0D%0A%0D%0AWhat%20you%20expected:%20%0D%0A%0D%0ACrash%20report%20ID%20%28if%20applicable%29:%20 Click here], log in if necessary, and then fill out the form ==
== Step 3. [https://bugzilla.mozilla.org/enter_bug.cgi?product=Fennec%20Native&component=General&status_whiteboard=%5BMTD%5D&op_sys=Android&comment=Web%20page%20or%20screen%20you%20were%20on%20when%20you%20saw%20the%20issue:%20%0D%0A%0D%0ASteps%20to%20reproduce:%0D%0A1.%20%0D%0A2.%20%0D%0A3.%20%0D%0A%0D%0AWhat%20you%20expected:%20%0D%0A%0D%0ACrash%20report%20ID%20%28if%20applicable%29:%20 Click here], log in if necessary, and then fill out the form ==

Revision as of 21:03, 4 May 2012

These instructions are meant to help you file a bug that's actionable for engineering.

Did Firefox Crash?

Try to get the crash ID, see these image steps (keep clicking Next-->) ==

  • The last step in the instructions is to grab the "Crash Report ID", put this in a safe place and add it to the bug you file below

Step 3. Click here, log in if necessary, and then fill out the form

  • Hopefully you have the log in a file, and you can attach it to the bug. Please take the time to write:
    • An accurate summary of your issue. “Aurora crashes when trying to load an image on http://facebook.com” is way more useful than “Facebook doesn't work”
    • A description that explains what you see, what you expected to see, and any other pertinent information
    • Steps to reproduce. If you can take a reproducible sequence of actions to cause a bug to manifest, we will be really grateful, and the bug is much more likely to be fixed than one we have to guess at
    • A description of your device and the version of Fennec you're using. Something like “Samsung Galaxy S2, Android 2.3.4, Nightly build from 2012-05-04” is enough. You can find out your Android version in the Settings application.
  • You can ignore everything but the "Summary" (bug title) and "Description".
  • "Steps to reproduce" are a rough outline of how you found the problem. The more info, the better. If you don't know how you got into a situation, try to reproduce the issue. If you can't, please still file a bug!

Step 4. Attach anything you think will help

See the image steps (keep clicking Next-->).

Things to consider attaching:

  • Pictures (taken with another phone/camera) of an issue
  • Logs (if available, instructions for this coming soon)

Step 5. Watch for "bug mail", and reply if necessary

You'll sometimes get emails with a subject similar to "[Bug xxxxx] When moving the page around, the page continues to glide":

  • Please read these emails and look for any questions directed at you
  • If a reply is necessary, click the link at the top of the email and then input a reply in the text box at the bottom of the page.
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