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Support/Weekly Meetings/Notes 2012-05-07: Difference between revisions
Support/Weekly Meetings/Notes 2012-05-07 (view source)
Revision as of 16:48, 7 May 2012
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== Sumo Development Update == | == Sumo Development Update == | ||
* | * [http://scrumbu.gs/projects/sumo/2012.8/ 2012.8] ends tomorrow. It was a short one, since last week was the webdev work week. Focus was: | ||
** Search unification of KB and forums posts, first phase. | |||
** Indicator for forum contributors about their impact on the forum | |||
*[http://scrumbu.gs/projects/sumo/2012.9/ 2012.9] starts tomorrow. Focus will be: | |||
** Search unification, second phase | |||
** Back end changes to support the new iA | |||
== UX == | == UX == | ||
* Thank you Verdi, Michelle and the content team for migrating the new IA over to the SUMO production site! | |||
* I had worked on the mobile site UX for a while (it started shortly after the desktop version), [http://people.mozilla.com/~bpitoyo/sumo/sumo-wireframes-mobile.pdf but the wireframes can now be seen]. It will be revised before testing. | |||
The schedule for the paper prototyping changed slightly, slipping by a week: | |||
* Testing starts on May 23rd, end ends May 29th. | |||
* The final wire frames for the visual designer will be ready on June 4th. | |||
=== Paper Prototyping Planning === | |||
* [https://docs.google.com/document/d/17ddnoayx_WhS5eDAMBth8tzDSKtnbmABqRgCqmcuHg0/edit The research plan] has: | |||
** A detailed to-do list of what Susan, Crystal and Bram will need to do before testing | |||
* [https://docs.google.com/document/d/1vy4rVckvXnyrg3w8_HRwM2XDSfLMTA-ammTVLuqY-yo/edit The planning discussion] has: | |||
** The things that we need to test (labeled “NTK” for “Need To Know”) | |||
** The scenario required to test the things we need to know | |||
* [https://docs.google.com/document/d/1tSkrkkMy1wMW90u_uXIxWalEREOUpZWOl2AGkk3Akig/edit The recruitment plan] has: | |||
** The screening questionnaire that Susan will give to the recruiter to recruit test participants | |||
=== Paper Prototyping Timeline === | |||
* Location: [http://collectiveagency.co/ Collective Agency], Portland | |||
* Dates and times: | |||
** Wednesday, May 23 | |||
** Friday, May 25 | |||
** Tuesday, May 29 | |||
** 90 minutes per appointment | |||
** 3 appointments a day: 11 am, 2:30 pm and 5/5:30 pm | |||
** 8 total participants on the above three dates | |||
** '''Why the gap?''' We need a minimum of day-long break inbetween, so we can tweak and refine the design after each session | |||
* The visual designer will be needed after the testing day: very late May to early June | |||
== Roundtable == | == Roundtable == | ||
*'''Please add your comments, questions and updates here.''' | *'''Please add your comments, questions and updates here.''' | ||
* Presentation about Kilimanjaro and what does it mean for SUMO | * Presentation about Kilimanjaro and what does it mean for SUMO - https://wiki.mozilla.org/Kilimanjaro/ProductDraft | ||
* Can i ask what you thing about the following page https://www.facebook.com/mozillasupport - williamr is behind this and verdi has admin (Verdi - I've never seen that page) - satdav | * Can i ask what you thing about the following page https://www.facebook.com/mozillasupport - williamr is behind this and verdi has admin (Verdi - I've never seen that page) - satdav | ||
* Can us contributors get a email list for sumo as the thunderbird guys has one i know topal used to have one but was not advertised a lot - satdav | * Can us contributors get a email list for sumo as the thunderbird guys has one i know topal used to have one but was not advertised a lot - satdav | ||
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== Firefox Status Update == | == Firefox Status Update == | ||
* Firefox 12 unthrottled last week with new EOL notices going out for 3.6 users - transition away from 3.6 is going well according to mktg | |||
* Major issues are being worked, Matt filed a new bug for overcaching last week that QA wasn't aware of | |||
* We had a second smaller spike on the support forum and have about 100 questions unanswered over the weekend | |||
* At the planning meeting we reported that overall, praise is down 4% and issue are up 7% compared to the first week of FF11 - please let us know if there are new issues we should report this week | |||
== Metrics == | == Metrics == | ||
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== Community == | == Community == | ||
* [https://wiki.mozilla.org/Support/Weekly_Meetings/Notes_2012-05-07/MozCamp_LATAM MozCamp LATAM 2012] | |||
== Knowledge Base == | == Knowledge Base == | ||
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== Mobile == | == Mobile == | ||
* Planning to build the beta release candidate tomorrow, 5.08 and pending QA sign-off publish in Google Play on Friday! Woot! | |||
* Still very crashy, overall, but burndown is going well and demos to Gary went well last week | |||
* New graphics are really great, you should be able to everything you can do on your laptop on your phone | |||
* We reported in the KB meeting a short list of remaining KB items, plan is to mark all new updates and articles as ready for L10N this week with beta | |||
== Services == | == Services == | ||