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Support/Weekly Meetings/Notes 2012-05-21: Difference between revisions
Support/Weekly Meetings/Notes 2012-05-21 (view source)
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== Sumo Development Update == | == Sumo Development Update == | ||
* Finishing [http://scrumbu.gs/projects/sumo/2012.9/ sprint 2012.9] | |||
* Starting [http://scrumbu.gs/projects/sumo/2012.10/ sprint 2012.10] tomorrow | |||
== UX == | == UX == | ||
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Was asked by my college if i can get a reference from Mozilla firefox about all of my volunteering work what i have had done over the years since 2009 | Was asked by my college if i can get a reference from Mozilla firefox about all of my volunteering work what i have had done over the years since 2009 | ||
feedback from contributors regarding the Mozilla community support facebook page https://etherpad.mozilla.org/mozillasupport-fb | * feedback from contributors regarding the Mozilla community support facebook page https://etherpad.mozilla.org/mozillasupport-fb | ||
* [https://wiki.mozilla.org/Army_of_Awesome/Facebook The Facebook Plan] | |||
What is the chances to get integrated login vie social networking on the support site to make the login for users easier or make a way what people can post a question without logging in like the old site as long as they can provide a email | What is the chances to get integrated login vie social networking on the support site to make the login for users easier or make a way what people can post a question without logging in like the old site as long as they can provide a email | ||
== Firefox Status Update == | == Firefox Status Update == | ||
* There's a plan to notify users with a dropdown that Flash is out of date (and possibly not secure). Unfortunately, there's also a problem where Firefox doesn't recognize Flash after the latest Flash update (users have to do a system restart). | |||
== Metrics == | == Metrics == | ||
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== Community == | == Community == | ||
[https://support.mozilla.org/en-US/forums/l10n-forum New L10n Forum!] | |||
== Knowledge Base == | == Knowledge Base == | ||
*We started renaming and adding topics to articles on Friday. Michael and Matt will finish that up this week. | *We started renaming and adding topics to articles on Friday. Michael and Matt will finish that up this week. | ||
**Adding topics is prerequisite for the new landing pages (navigation with product, topic and task browse paths) so that work will happen after all of the articles have topics. | **Adding topics is prerequisite for the new landing pages (navigation with product, topic and task browse paths) so that work will happen after all of the articles have topics. | ||
**Related https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode | |||
*[https://wiki.mozilla.org/Support/KB/Meetings/2012-05-17 Notes] and [http://vreplay.mozilla.com/replay/showRecordingExternal.html?key=BmTzKf0pl00bwbO video] from the last KB meeting (an amazingly brief 45 min). | *[https://wiki.mozilla.org/Support/KB/Meetings/2012-05-17 Notes] and [http://vreplay.mozilla.com/replay/showRecordingExternal.html?key=BmTzKf0pl00bwbO video] from the last KB meeting (an amazingly brief 45 min). | ||
== Mobile == | == Mobile == | ||
*Beta launched last week, expectation is to go to release at end of June. So, L10n for Firefox Desktop 13 is priority. | |||
*Overall, very positive feedback (Google Play now showing 4 stars for Firefox app) | |||
*Some negative feedback from large-format tablet users who are still getting XUL product. | |||
*Mobile start page numbers doubled with the launch, but we saw very few questions and most of them were actual bugs, so they are being filed as appropriate. | |||
== Services == | == Services == | ||
* Native Sync architecture doesn't allow to have two native Sync apps installed at the same time. Working on documentation, better error message and re-engineering how this is built: https://wiki.mozilla.org/User:Anaaktgeboren/NativeSync#Android_Sync_behavior_with_multiple_Firefox_versions_installed | |||
* Priority for Native Sync is BrowserID integration. | |||
== Support Forum == | == Support Forum == | ||