Talk:Installing Extensions: Difference between revisions

Talk:Installing Extensions (view source)

Revision as of 22:18, 10 May 2005

3,340 bytes added , 10 May 2005

Product failure - becoming a habit....

Fudoki

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 :: There is something being done to fix this I think, but for the meantime, I heard that they intended to add a message, saying that extensions and themes that have recently been approved may take up to 1/2 hour to propagate to all mirrors. --[[User:Chrisblore|Chrisblore]] 13:33, 10 May 2005 (PDT)
+== Product failure - becoming a habit.... ==
+Once again, I get egg on my face.  My clients are begging me to save them from Microsoft "update of the day that don't work right" madness.  So I convince them to "take the plunge" and try Linux.  They trust me, so they do.
+It's Tuesday.  Since last Thursday I have had six trouble calls.  Every one about "well Firefox said I needed to upgrade, so I clicked on the box, and it asid it upgraded, and now I cannot surf the web".  I had to make personal visits to two of these folks, but could not charge them for a service call to fix broken software that I recommended and installed.  This is the reason I gave up, closed my shop, and quit being a Microsoft MSCNE!  NOT AGAIN!!!!
+Why does an upgrade of Firefox require all Internet settings be reinitialized on Windows - and fail to successfully complete on Linux, requiring a full delete/re-install??
+And now, when folks lose their favorite, or [to them, now] required Themes and Extensions can these not be re-installed??
+Extensions - will usually install IF you have read all the instructions and understand them, and follow them correctly.  How many end users can do this?  From the past week I would say zero out of four.....  The other two were running Windoze, and just needed NIS/NAV settings changed to "Permit" from "Block".  Why does the Firefox update cause NIS/NAV to not display a "new program" dialog and just set the access setting for Firefox to "Block".  I went back and tested it on the second machine, and there was no NIS/NAV "new app" dialog asking for guidance.  The settings were silently changed to "Block".  I don't suppose your installation script supresses script output messages.....
+Themes- Your instructions say "Once the download completes, from the Firefox Tools menu, select Themes. Find the saved Theme's .jar file."  Find it with what???  I tried finding it with my main file managment tool, Krusader, and "Drag and drop the Theme's .jar file to the Themes list" - does nothing.  Tried it with Nautilus and Konqueror - no result whatsoever.  I've only been a Network Engineer for 32 years, and only have a PhD in Physics (Computer Science was not available when I was in school), so perhaps you can help me (I also got my BA in English - so I can read) understand what your instructions mean, since you name no tool or method to "Find the saved....".
+Like the previous message says - this is a battle for the hearts and minds of computer users around the world.  If the monopoly is to be staunched, we need to have something beter than what they have - SOFTWARE THE JUST DOES NOT WORK, POOR INSTRUCTIONS, AND EXCUSES INSTEAD OF ANSWERS.
+Feel free to contact me if I can be of any assistance in helping your team get your product back on track.  I offer you my lifetime experience in Quality Assurance, Programming, Network Security, Application Development, and Product Marketing and Maintenance and am willing to help you get this mess fixed.  I might as well, because the free service calls and lost personal credibility are killing me.
+I'm on your side - that's why I am being so blunt with the truth.  It's time to get to the bottom of these problems and solve them; and if it is deliberate sabatoge by competitors, as some have suggested - to address that vigorously.
+Prompt action is needed.