Support/Weekly Meetings/Agenda 2008-02-11

Support » Weekly Meetings » 2008-02-11

Sumo

• Performance issues
  • Log out [1]
  • Caching [2]
• Weekly metrics [3]
• 0.5 milestone status (localization) [4]
• 0.6 milestone status (in-product help) [5]
  • Create new start page [6]
  • ...then create separate in-product landing page [7]
• Suggested 0.7 milestone: Improve the forums
  • Topic answered
  • Better theme
  • More...
• In process of redirecting www.mozilla.org/support/firefox/ pages to support.mozilla.com equivalents.
• Candidate revisions to Mozilla's web site privacy policy

Knowledge Base

• I've started implementing the SHOWFOR plugin on the rest of the KB, but there a couple of major/minor bugs. [8][9]
  • Could use a document on SHOWFOR.
• 6 new requests, 0 new articles
• No new contributors
• We had our fist case of vandalism.
  • Staging system prevented it from ever going live.
  • Highlighted a lack of ability to ban by IP [10].
• Still a lot of comment traffic. Text and bolding still needs work [11]

Forums

• 25-50% increase in threads, probably due to the upgrade
  • Lots of firewall issues
  • Looking into using trolly's EnumProcess.
• Software upgraded.
  • Mostly bug fixes.
  • Added "Report a post" feature.
  • Looking for feedback on the biggest problems. [12]
    • Some of the most annoying problems are not forum specific - cache bug makes use lose textarea contents when pressing back.

Live Chat

• Status? (contributors, traffic, software, etc.)