Support/Weekly Meetings/Agenda 2008-02-11: Difference between revisions

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'''Sumo'''
'''Sumo'''
* Performance issues
* Performance issues
* Weekly metrics [http://spreadsheets.google.com/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&hl=en&pli=1]  
** Log out [https://bugzilla.mozilla.org/show_bug.cgi?id=415306]
** Caching [https://bugzilla.mozilla.org/show_bug.cgi?id=413936]
* Weekly metrics [http://spreadsheets.google.com/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&hl=en&pli=1]
** Top 5 search strings account for < 5% of total searches
** Top 100 is < 18% of total searches
** Increased searches for update, updates
* 0.5 milestone status (localization) [https://bugzilla.mozilla.org/buglist.cgi?query_format=advanced&short_desc_type=allwordssubstr&short_desc=&product=Sumo&component=Chat&component=Forum&component=General&component=Knowledge+Base+Software&target_milestone=0.5&long_desc_type=allwordssubstr&long_desc=&bug_file_loc_type=allwordssubstr&bug_file_loc=&status_whiteboard_type=allwordssubstr&status_whiteboard=&keywords_type=allwords&keywords=&bug_status=UNCONFIRMED&bug_status=NEW&bug_status=ASSIGNED&bug_status=REOPENED&bug_status=RESOLVED&bug_status=VERIFIED&emailassigned_to1=1&emailtype1=substring&email1=&emailassigned_to2=1&emailreporter2=1&emailqa_contact2=1&emailtype2=substring&email2=&bugidtype=include&bug_id=&votes=&chfieldfrom=&chfieldto=Now&chfieldvalue=&cmdtype=doit&order=Reuse+same+sort+as+last+time&known_name=Sumo&query_based_on=Sumo&field0-0-0=noop&type0-0-0=noop&value0-0-0=]
* 0.5 milestone status (localization) [https://bugzilla.mozilla.org/buglist.cgi?query_format=advanced&short_desc_type=allwordssubstr&short_desc=&product=Sumo&component=Chat&component=Forum&component=General&component=Knowledge+Base+Software&target_milestone=0.5&long_desc_type=allwordssubstr&long_desc=&bug_file_loc_type=allwordssubstr&bug_file_loc=&status_whiteboard_type=allwordssubstr&status_whiteboard=&keywords_type=allwords&keywords=&bug_status=UNCONFIRMED&bug_status=NEW&bug_status=ASSIGNED&bug_status=REOPENED&bug_status=RESOLVED&bug_status=VERIFIED&emailassigned_to1=1&emailtype1=substring&email1=&emailassigned_to2=1&emailreporter2=1&emailqa_contact2=1&emailtype2=substring&email2=&bugidtype=include&bug_id=&votes=&chfieldfrom=&chfieldto=Now&chfieldvalue=&cmdtype=doit&order=Reuse+same+sort+as+last+time&known_name=Sumo&query_based_on=Sumo&field0-0-0=noop&type0-0-0=noop&value0-0-0=]
* 0.6 milestone status (in-product help) [https://bugzilla.mozilla.org/buglist.cgi?query_format=advanced&short_desc_type=allwordssubstr&short_desc=&product=Sumo&target_milestone=0.6&long_desc_type=allwordssubstr&long_desc=&bug_file_loc_type=allwordssubstr&bug_file_loc=&status_whiteboard_type=allwordssubstr&status_whiteboard=&keywords_type=allwords&keywords=&bug_status=UNCONFIRMED&bug_status=NEW&bug_status=ASSIGNED&bug_status=REOPENED&bug_status=RESOLVED&bug_status=VERIFIED&emailassigned_to1=1&emailtype1=substring&email1=&emailassigned_to2=1&emailreporter2=1&emailqa_contact2=1&emailtype2=substring&email2=&bugidtype=include&bug_id=&votes=&chfieldfrom=&chfieldto=Now&chfieldvalue=&cmdtype=doit&order=Reuse+same+sort+as+last+time&known_name=Sumo&query_based_on=Sumo&field0-0-0=noop&type0-0-0=noop&value0-0-0=]
* 0.6 milestone status (in-product help) [https://bugzilla.mozilla.org/buglist.cgi?query_format=advanced&short_desc_type=allwordssubstr&short_desc=&product=Sumo&target_milestone=0.6&long_desc_type=allwordssubstr&long_desc=&bug_file_loc_type=allwordssubstr&bug_file_loc=&status_whiteboard_type=allwordssubstr&status_whiteboard=&keywords_type=allwords&keywords=&bug_status=UNCONFIRMED&bug_status=NEW&bug_status=ASSIGNED&bug_status=REOPENED&bug_status=RESOLVED&bug_status=VERIFIED&emailassigned_to1=1&emailtype1=substring&email1=&emailassigned_to2=1&emailreporter2=1&emailqa_contact2=1&emailtype2=substring&email2=&bugidtype=include&bug_id=&votes=&chfieldfrom=&chfieldto=Now&chfieldvalue=&cmdtype=doit&order=Reuse+same+sort+as+last+time&known_name=Sumo&query_based_on=Sumo&field0-0-0=noop&type0-0-0=noop&value0-0-0=]
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** Better theme
** Better theme
** More...
** More...
* In process of redirecting www.mozilla.org/support/firefox/ pages to support.mozilla.com equivalents.
* [http://groups.google.com/group/mozilla.governance/browse_frm/thread/28d00324058324d6 Candidate revisions to Mozilla's web site privacy policy]
'''Knowledge Base'''
'''Knowledge Base'''
* Status? (contributors, traffic, software, etc.)
* I've started implementing the SHOWFOR plugin on the rest of the KB, but there a couple of major/minor bugs. [https://bugzilla.mozilla.org/show_bug.cgi?id=413197][https://bugzilla.mozilla.org/show_bug.cgi?id=416272]
** Could use a document on SHOWFOR.
* 6 new requests, 0 new articles
* No new contributors
* We had our first case of vandalism.
** Staging system prevented it from ever going live.
** Highlighted a lack of ability to ban by IP [https://bugzilla.mozilla.org/show_bug.cgi?id=409942].
* Still a lot of comment traffic. Text and bolding still needs work [http://ilias.ca/sumo/feedback.png]
'''Forums'''
'''Forums'''
* Status? (contributors, traffic, software, etc.)
* 25-50% increase in threads, probably due to the 2.0.0.12 upgrade
** Lots of firewall issues
** Looking into using trolly's EnumProcess.[http://www.trolly.homepage.t-online.de/tools.html]
* Software upgraded.
** Mostly bug fixes.
** Added "Report a post" feature.
** Looking for feedback on the biggest problems. [http://support.mozilla.com/tiki-view_forum_thread.php?comments_parentId=9601&forumId=3]
*** Some of the most annoying problems are not forum specific - cache bug makes us lose textarea contents when pressing back.
'''Live Chat'''
'''Live Chat'''
* Status? (contributors, traffic, software, etc.)
* Status? (contributors, traffic, software, etc.)

Latest revision as of 18:51, 11 February 2008

Support » Weekly Meetings » 2008-02-11

Sumo

  • Performance issues
  • Weekly metrics [3]
    • Top 5 search strings account for < 5% of total searches
    • Top 100 is < 18% of total searches
    • Increased searches for update, updates
  • 0.5 milestone status (localization) [4]
  • 0.6 milestone status (in-product help) [5]
    • Create new start page [6]
    • ...then create separate in-product landing page [7]
  • Suggested 0.7 milestone: Improve the forums
    • Topic answered
    • Better theme
    • More...
  • In process of redirecting www.mozilla.org/support/firefox/ pages to support.mozilla.com equivalents.
  • Candidate revisions to Mozilla's web site privacy policy

Knowledge Base

  • I've started implementing the SHOWFOR plugin on the rest of the KB, but there a couple of major/minor bugs. [8][9]
    • Could use a document on SHOWFOR.
  • 6 new requests, 0 new articles
  • No new contributors
  • We had our first case of vandalism.
    • Staging system prevented it from ever going live.
    • Highlighted a lack of ability to ban by IP [10].
  • Still a lot of comment traffic. Text and bolding still needs work [11]

Forums

  • 25-50% increase in threads, probably due to the 2.0.0.12 upgrade
    • Lots of firewall issues
    • Looking into using trolly's EnumProcess.[12]
  • Software upgraded.
    • Mostly bug fixes.
    • Added "Report a post" feature.
    • Looking for feedback on the biggest problems. [13]
      • Some of the most annoying problems are not forum specific - cache bug makes us lose textarea contents when pressing back.

Live Chat

  • Status? (contributors, traffic, software, etc.)
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