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Support/Kitsune/Thunderbird-integration: Difference between revisions
Support/Kitsune/Thunderbird-integration (view source)
Revision as of 04:44, 13 January 2014
, 13 January 2014→SuMoMo Migration
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* Very high effort for only one product, probably only makes sense to go this way once we have to support more products. | * Very high effort for only one product, probably only makes sense to go this way once we have to support more products. | ||
* How feasible is moving over articles from SUMOMO, including images and templates | * How feasible is moving over articles from SUMOMO, including images and templates | ||
** seems very doable, based on documentation and a chat between developers: the changes between SUMO and SUMOMO are documented [https://wiki.mozilla.org/Thunderbird/Support/sumomoModsToKitsuneKB here] | |||
* {{bug|754439}} is a bug to create a SuMoMo database dump so that a more detailed investigation can be done | |||
==Definition== | ==Definition== | ||
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* Faceted search to distinguish between products | * Faceted search to distinguish between products | ||
* Forums that are browsable by product | * Forums that are browsable by product | ||
* SuMoMo Migration: NB - Migrations are messy and imperfect so we'll do our best in code and the rest will be done by humans before going live if possible! (not going to migrate Get Satisfaction Data, GS migration if any belongs to a future phase TBD; for this phase GS forums may continue to exist unchanged) | * Showfor support for Thunderbird - perhaps as easy as productizing :sancus's showfor thunderbird modifications that are currently working on SuMoMo | ||
*** History: | ====SuMoMo Migration==== | ||
*** Title - if the title is identical to existing SuMo article title then | :Sancus has agreed informally to help do the migration in Q1 2014. We'll verify that once we get closer to the date! | ||
*** Other Metadata - keywords, etc: just bring over unchanged if possible, if not delete it during migration (of course keep a backup) | |||
** Users | NB - Migrations are messy and imperfect so we'll do our best in code and the rest will be done by humans before going live if possible! (not going to migrate Get Satisfaction Data, GS migration if any belongs to a future phase TBD; for this phase GS forums may continue to exist unchanged) | ||
* | * Articles, Images, Videos | ||
** Articles: | |||
*** <del>History, Ideally: migrate the whole article with history and match users with existing SUMO users or create them</del> | |||
*** History, Fallback: Only migrate the latest revision. Provide a list of users who have contributed to an article - :sancus to write a script to add the users to the contribution field (or if that's not possible we can use a keyboard automation utility to drive firefox to do this manually) | |||
*** Title - if the title is identical to existing SuMo article title then add "Thunderbird" to the end of the title and if possible tag or keyword it thunderbird ; SUMO developers to provide a list of naming collisions so that Roland can manually double check this | |||
*** Other Metadata <del>- keywords, etc: just bring over unchanged if possible, if not delete it during migration</del> Please do not migrate other metadata please (of course keep a backup) | |||
** Images, Videos: Migrate and if there is a collision, add "thunderbird" to the name. Provide a list of the collisions for manual repair post migration | |||
** showfor - if there are any articles with '''pre tb 17 showfor''', please provide a list and Roland will correct manually post migration | |||
* Users <del>- only migrate users that have edited articles. If we go with fallback,</del> Please don't migrate any users. | |||
* KB Article Forum content - don't migrate | |||
===Non-Goals=== | ===Non-Goals=== | ||
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We can do a move in 2 phases: | We can do a move in 2 phases: | ||
* 1st phase: | * 1st phase: | ||
** offer contributor dashboards separated by product | |||
** offer faceted search | |||
** Move over articles | ** Move over articles | ||
* 2nd phase: | * 2nd phase: | ||
** offer user to user support for more than one product | ** offer user to user support for more than one product | ||
== Standard Rationale == | |||
(so that Thunderbird KB integration follows the same format as all other features) | |||
=== Title === | |||
Integrate the Thunderbird Knowledge Base into the SUMO Knowledge Base | |||
=== Problem Statement / Description === | |||
Users only see one Mozilla and are confused by the fact that the Thunderbird Knowledge Base and Support Forums are not integrated with Firefox and vice-versa. This was confirmed by Susan's IA user study. | |||
=== Measureable Outcome === | |||
* Reduced user confusion | |||
* More contributors since this means we will have single sign-on for the Knowledge Base (instead of 2 today) and therefore Thunderbird contributors will be able to cross-over into Firefox seamlessly and vice-versa | |||
=== Solutions === | |||
Integrate Thunderbird KB into SUMO as described by the remainder of this wiki page; any other solution is non elegant and long term leads to more developer effort. | |||