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Mobile/User Experience/Research: Difference between revisions
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→Quantitative Research
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** what prefs are people changing | ** what prefs are people changing | ||
** how deep are people going "back" and "forward" in session history? | ** how deep are people going "back" and "forward" in session history? | ||
** Does the application integrate with external applications? | |||
** What do existing customers say about the product? | |||
** Does the browser ask to turn on related services? | |||
** Does the browser perform the tasks it was designed to do? | |||
** Is the [http://www.techved.com/user-research-evaluation/usability-test web browser user friendly] in experience and easy to operate? | |||
** How secure is the data of the user's? | |||
** Are error messages being displayed on improperaction ? | |||
** Are these error messages consistent? | |||
* Entry and Exit | * Entry and Exit | ||
** How are users getting into fennec? Through the android homescreen icon? By following a link in another application such as mail? | ** How are users getting into fennec? Through the android homescreen icon? By following a link in another application such as mail? | ||
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** home use - just personal or shared amongst family members | ** home use - just personal or shared amongst family members | ||
** what issues are they having? | ** what issues are they having? | ||
*how do people use mobile alongside other computers? | |||
*what are people doing on their phones on a typical day? | *what are people doing on their phones on a typical day? | ||
** which apps do they go to? how often? how many? | ** which apps do they go to? how often? how many? | ||
** how often do they use the browser? | ** how often do they use the browser? and for what? | ||
** how | ** what browser do they use? do they know that you can download a different browser? | ||
*frustrations with mobile | |||
** when they first got it, what did they expect they would be able to do? did it meet their expectations? | |||
** what do they wish they could do on a mobile phone? | |||
** what do they wish they could do on a tablet? | |||
***book a vacation, watch video, write email?, write blog posts, read a book | |||
**what would you never do on your phone? | |||
**what would you never do on your tablet? | |||
**why do they use their mobile phone or tablet? Is it just location? (where are you typically when you use it?) | |||
** other than the small screen size and the lack of keyboard what is different about a mobile device? | |||
*what is the difference between a native app and a web app? | |||
**other than keyboard and small screen - what is the difference? | |||
**what are people missing? what are they expecting from their mobile experience? | |||
**how can we make their online lives comfortable? | |||
* | *how do people share on their phone via desktop via tablet? | ||
**share by sms from Home? | |||
**call from desktop vs phone? | |||
**this not only to draw younger people in, but we should target talking to them. | |||
**how do these actions integrate between devices? | |||