Support/Buddies: Difference between revisions
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=<big>THIS CONTENT IS OBSOLETE. [https://support.mozilla.org/forums/buddies/711364?last=65670 PLEASE CLICK HERE TO LEARN MORE ABOUT THE LATEST VERSION OF BUDDIES]</big>= | |||
==Welcome to the SUMO Buddies Wiki pages== | |||
== Who are the Buddies? == | == Who are the Buddies? == | ||
SUMO Buddies are experienced contributors who want to help those new to SUMO and are not afraid of making new friends ;-). | SUMO Buddies are experienced contributors who want to help those new to SUMO and are not afraid of making new friends ;-). | ||
Buddies come in two "flavours": | |||
=== Community Buddies === | === Community Buddies === | ||
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They are the stalwart stewards of the SUMO community. Their motto is "No New Contributor Left Behind". | They are the stalwart stewards of the SUMO community. Their motto is "No New Contributor Left Behind". | ||
==== Active Community Buddies ==== | ==== Active Community Buddies ==== | ||
* [https://support.mozilla.org/user/madasan | * [https://support.mozilla.org/user/madasan Madalina / madalina] (geo-area: Europe) | ||
* [https://support.mozilla.org/user/vesper vesper] (geo-area: Europe) | * [https://support.mozilla.org/user/vesper Michał / vesper] (geo-area: Europe) | ||
* [https://support.mozilla.org | * [https://support.mozilla.org/user/rtsayles Robert Sayles / rtsayles] (geo-area: United States) | ||
* [https://support.mozilla.org/user/iamjayakumars Jayakumar Sadhasivam | * [https://support.mozilla.org/user/iamjayakumars Jayakumar Sadhasivam / iamjayakumars] (geo-area: India) | ||
* [https://support.mozilla.org/user/surit Surit] (geo-area: Nepal) | * [https://support.mozilla.org/user/surit Surit / imsurit] (geo-area: Nepal) | ||
* [https://support.mozilla.org/user/ | * [https://support.mozilla.org/user/Swarnava Swarnava / Swarnava] (geo-area: India) | ||
* [https://www.mibbit.com/?server=irc.mozilla.org&channel=%23buddies talk to us on IRC if you want to see your name here!] | |||
=== Mentor Buddies === | === Mentor Buddies === | ||
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They are the main sources of information about their expert domain. Their motto is "Knowledge Is Power, Power Is Responsibility". | They are the main sources of information about their expert domain. Their motto is "Knowledge Is Power, Power Is Responsibility". | ||
==== Active Mentor Buddies ==== | ==== Active Mentor Buddies ==== | ||
===== [https://support.mozilla.org | ===== [https://support.mozilla.org/get-involved/questions Support Forum] ===== | ||
* [https://support.mozilla.org/user/iamjayakumars Jayakumar Sadhasivam | * [https://support.mozilla.org/user/iamjayakumars Jayakumar Sadhasivam / iamjayakumars] (geo-area: India) | ||
* [https://support.mozilla.org/user/ | * [https://support.mozilla.org/user/rmcguigan Rachel / guigs] (geo-area: United States) | ||
* [https://support.mozilla.org/user/ | * [https://www.mibbit.com/?server=irc.mozilla.org&channel=%23buddies talk to us on IRC if you want to see your name here!] | ||
'''For general help and all questions regarding helping users through the SUMO forums, please [https://support.mozilla.org/forums/support-forum-contributors visit the Support Forum Contributors forum].''' | |||
===== [https://support.mozilla.org/get-involved/kb Knowledge Base (KB)] ===== | |||
* [https://www.mibbit.com/?server=irc.mozilla.org&channel=%23buddies talk to us on IRC if you want to see your name here!] | |||
'''For general help and all questions regarding creating content for the Knowledge Base, please [https://support.mozilla.org/forums/knowledge-base-articles visit the Knowledge Base Articles forum].''' | |||
===== [https://support.mozilla.org/get-involved/l10n Localization (L10n)] ===== | |||
* [https://support.mozilla.org/user/vesper Michał . vesper] (geo-area: Europe) | |||
* [https://support.mozilla.org/bn-BD/user/ashickurnoor Ashickur Rahman / centurion] (geo-area: Bangladesh) | |||
* [https://support.mozilla.org/user/Swarnava Swarnava / Swarnava] (geo-area: India) | |||
* [https://www.mibbit.com/?server=irc.mozilla.org&channel=%23buddies talk to us on IRC if you want to see your name here!] | |||
'''For general help and all questions regarding translating SUMO content, please [https://support.mozilla.org/forums/l10n-forum visit the l10n forum].''' | |||
===== [https://support.mozilla.org | ===== [https://support.mozilla.org/get-involved/army-of-awesome Army of Awesome (AoA)] ===== | ||
* [https://support.mozilla.org/user/ | * [https://support.mozilla.org/user/madasan Madalina / madalina] (geo-area: Europe) | ||
* [https://support.mozilla.org/user/ | * [https://support.mozilla.org/user/Swarnava Swarnava / Swarnava] (geo-area: India) | ||
* [https://support.mozilla.org/user/ | * [https://support.mozilla.org/user/iamjayakumars Jayakumar Sadhasivam / iamjayakumars] (geo-area: India) | ||
* [https://support.mozilla.org/user/DeepanshuMoz2017 Deepanshu Thakur / fxmozdeep] (geo-area: India) | |||
* [https://support.mozilla.org/user/ | * [https://www.mibbit.com/?server=irc.mozilla.org&channel=%23buddies talk to us on IRC if you want to see your name here!] | ||
* [https:// | |||
'''For general help and all questions regarding helping users on Twitter, please [https://support.mozilla.org/forums/social-media visit the Social Media forum].''' | |||
== Where can I meet the Buddies listed above? == | == Where can I meet the Buddies listed above? == | ||
We usually hang out at the [https://www.mibbit.com/?server=irc.mozilla.org&channel=%23buddies #buddies | We usually hang out at the [https://www.mibbit.com/?server=irc.mozilla.org&channel=%23buddies #buddies channel on the irc.mozila.org server]. | ||
We also [https://discourse.mozilla-community.org/category/sumo/buddies chat on Discourse]. | We also [https://discourse.mozilla-community.org/category/sumo/buddies chat on Discourse]. | ||
| Line 49: | Line 62: | ||
=== When do Buddies meet? === | === When do Buddies meet? === | ||
Usually each | Usually each Wednesday around the following time: | ||
* | * 11:00 CST (Central Standard Time) | ||
* | * 16:00 UTC/GMT (Coordinated Universal Time/Greenwich Mean Time) | ||
* | * 18:00 CEST (Central Summer European Time) | ||
* | * 21:30 IST (Indian Standard Time) | ||
* | * 22:00 BST (Bangladesh Standard Time) | ||
=== Next Online Meeting === | === Next Online Meeting === | ||
[http://arewemeetingyet.com/UTC/2014-10- | [http://arewemeetingyet.com/UTC/2014-10-22/16:00/w/SUMO%20Buddy%20Meeting In Your TimeZone] | ||
You don't have to wait until | You don't have to wait until that day, though - come on over any day of the week! | ||
=== Where can I read the notes from the Buddy meetings? === | === Where can I read the notes from the Buddy meetings? === | ||
You can find the complete list of meetings and links to all notes here: https://etherpad.mozilla.org/sumo-buddy-meetings | |||
So, to find our notes for any given day, please use the following URL format: | |||
https://etherpad.mozilla.org/buddyprogram-YYYY-MM-DD (for example: https://etherpad.mozilla.org/buddyprogram-2014-09-19) | https://etherpad.mozilla.org/buddyprogram-YYYY-MM-DD (for example: https://etherpad.mozilla.org/buddyprogram-2014-09-19) | ||
| Line 92: | Line 107: | ||
* Can you help at least 2 new contributors a week? | * Can you help at least 2 new contributors a week? | ||
... if your answer is YES to all the above questions, | ... if your answer is YES to all the above questions, [https://www.mibbit.com/?server=irc.mozilla.org&channel=%23buddies join #buddies and introduce yourself]! | ||
==== Becoming a Mentor Buddy ==== | ==== Becoming a Mentor Buddy ==== | ||
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... if your answer is YES to all the above questions, join [https://www.mibbit.com/?server=irc.mozilla.org&channel=%23buddies #buddies] or [https://discourse.mozilla-community.org/category/sumo/buddies visit our Discourse forums] and introduce yourself! | ... if your answer is YES to all the above questions, join [https://www.mibbit.com/?server=irc.mozilla.org&channel=%23buddies #buddies] or [https://discourse.mozilla-community.org/category/sumo/buddies visit our Discourse forums] and introduce yourself! | ||
= Useful links for Buddies = | |||
* [https://discourse.mozilla-community.org/category/sumo/buddies Buddies HQ on Discourse] | |||
* [https://www.mibbit.com/?server=irc.mozilla.org&channel=%23buddies #buddies channel on the irc.mozila.org server] | |||
* [https://wiki.mozilla.org/Support/Buddies/Diary the Buddy Diary - where we let each other know who we're helping/mentoring] | |||
* Additional documentation and helpful materials for... | |||
** [https://wiki.mozilla.org/Support/Buddies/community Community Buddies] | |||
** [https://wiki.mozilla.org/Support/Buddies/aoa Army of Awesome Buddies] | |||
** [https://wiki.mozilla.org/Support/Buddies/support_forums Support Forums Buddies] | |||
** [https://wiki.mozilla.org/Support/Buddies/kb Knowledge Base Buddies] | |||
** [https://wiki.mozilla.org/Support/Buddies/l10n L10n Buddies] | |||
[[Category:Support Archive]] | |||
Latest revision as of 12:15, 10 June 2021
THIS CONTENT IS OBSOLETE. PLEASE CLICK HERE TO LEARN MORE ABOUT THE LATEST VERSION OF BUDDIES
Welcome to the SUMO Buddies Wiki pages
Who are the Buddies?
SUMO Buddies are experienced contributors who want to help those new to SUMO and are not afraid of making new friends ;-).
Buddies come in two "flavours":
Community Buddies
They make sure that new contributors in SUMO feel welcome and provide them with assistance. Community Buddies make sure new contributors know how SUMO works and are aware of the four contribution areas (CA) within SUMO (forum support, Army of Awesome, KB writing, KB l10n) and that they choose the most appropriate ones, based on their interests and skills.
They are the stalwart stewards of the SUMO community. Their motto is "No New Contributor Left Behind".
Active Community Buddies
- Madalina / madalina (geo-area: Europe)
- Michał / vesper (geo-area: Europe)
- Robert Sayles / rtsayles (geo-area: United States)
- Jayakumar Sadhasivam / iamjayakumars (geo-area: India)
- Surit / imsurit (geo-area: Nepal)
- Swarnava / Swarnava (geo-area: India)
- talk to us on IRC if you want to see your name here!
Mentor Buddies
They are specialists in one or more CA, and mentor the new contributors, helping them find the right contacts and tools, solve problems and gain more detailed knowledge about the new contributor's CA of choice.
They are the main sources of information about their expert domain. Their motto is "Knowledge Is Power, Power Is Responsibility".
Active Mentor Buddies
Support Forum
- Jayakumar Sadhasivam / iamjayakumars (geo-area: India)
- Rachel / guigs (geo-area: United States)
- talk to us on IRC if you want to see your name here!
For general help and all questions regarding helping users through the SUMO forums, please visit the Support Forum Contributors forum.
Knowledge Base (KB)
For general help and all questions regarding creating content for the Knowledge Base, please visit the Knowledge Base Articles forum.
Localization (L10n)
- Michał . vesper (geo-area: Europe)
- Ashickur Rahman / centurion (geo-area: Bangladesh)
- Swarnava / Swarnava (geo-area: India)
- talk to us on IRC if you want to see your name here!
For general help and all questions regarding translating SUMO content, please visit the l10n forum.
Army of Awesome (AoA)
- Madalina / madalina (geo-area: Europe)
- Swarnava / Swarnava (geo-area: India)
- Jayakumar Sadhasivam / iamjayakumars (geo-area: India)
- Deepanshu Thakur / fxmozdeep (geo-area: India)
- talk to us on IRC if you want to see your name here!
For general help and all questions regarding helping users on Twitter, please visit the Social Media forum.
Where can I meet the Buddies listed above?
We usually hang out at the #buddies channel on the irc.mozila.org server.
We also chat on Discourse.
When do Buddies meet?
Usually each Wednesday around the following time:
- 11:00 CST (Central Standard Time)
- 16:00 UTC/GMT (Coordinated Universal Time/Greenwich Mean Time)
- 18:00 CEST (Central Summer European Time)
- 21:30 IST (Indian Standard Time)
- 22:00 BST (Bangladesh Standard Time)
Next Online Meeting
You don't have to wait until that day, though - come on over any day of the week!
Where can I read the notes from the Buddy meetings?
You can find the complete list of meetings and links to all notes here: https://etherpad.mozilla.org/sumo-buddy-meetings
So, to find our notes for any given day, please use the following URL format: https://etherpad.mozilla.org/buddyprogram-YYYY-MM-DD (for example: https://etherpad.mozilla.org/buddyprogram-2014-09-19)
Why would I want to become a Buddy?
Good question :-) We want to make sure you have the opportunity to cooperate with us in making the SUMO community a better, friendlier space for everyone, and in the meantime....
- Improve your interpersonal skills
- Learn how to strengthen your community presence
- Learn how to be an even better mentor
- Develop your knowledge of all things related to Mozilla
- Meet like-minded, open-source-positive people from all over the world (and your area)
- Get swag, attend events, be happy and open-source!
How can I become a Buddy?
It's not hard, but it will require quite a lot of dedication to the SUMO Community.
Depending on your preferred method of being a Buddy, you can choose between...
Becoming a Community Buddy
- Do you have great communication skills?
- Are you naturally driven to help others?
- Have you been an active member of the SUMO community for at least 6 months?
- Can you visit the Contributor forums at least 4 times a week?
- Can you visit the #buddies channel at least 3 times a week?
- Can you help at least 2 new contributors a week?
... if your answer is YES to all the above questions, join #buddies and introduce yourself!
Becoming a Mentor Buddy
- Do you have great communication skills?
- Are you naturally driven to help others?
- Have you been an active member of the SUMO community for at least 6 months?
- Have you visibly contributed to at least one of the following: Army of Awesome, KB documentation, KB L10n, or Support Forum?
- Can you share the links to your contributions?
- Do you have sufficient experience in your contribution area(s) to share them with others, less knowledgeable members of the community?
- Are you ready to work with one or more new contributors in your area of contribution and help them become great at it?
... if your answer is YES to all the above questions, join #buddies or visit our Discourse forums and introduce yourself!
Useful links for Buddies
- Buddies HQ on Discourse
- #buddies channel on the irc.mozila.org server
- the Buddy Diary - where we let each other know who we're helping/mentoring
- Additional documentation and helpful materials for...