Support/Weekly Meetings/Agenda 2008-09-29: Difference between revisions
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'''Live Chat''' | '''Live Chat''' | ||
*Traffic down again, answer rate >60% | *Traffic down again, answer rate >60% | ||
*Common issues: [http://support.mozilla.com/tiki-view_forum_thread.php?comments_parentId=167660&forumId=3 | *Common issues: [http://support.mozilla.com/tiki-view_forum_thread.php?comments_parentId=167660&forumId=3 in weekly issues thread] | ||
*New hours | *New hours, [http://support.mozilla.com/en-US/kb/Helping+with+Live+Chat Helping with Live Chat] updated | ||
*About 5 new accounts last week, 0 account approvals | *About 5 new accounts last week, 0 account approvals | ||
*Need more people to connect after-hours to chat-support.mozilla.com (with any Jabber client) | *Need more people to connect after-hours to chat-support.mozilla.com (with any Jabber client) | ||
** Any instructions on how to connect with Jabber client?--[[User:Cilias|cilias]] 16:48, 29 September 2008 (UTC) | ** Any instructions on how to connect with Jabber client?--[[User:Cilias|cilias]] 16:48, 29 September 2008 (UTC) | ||
*Anyone who can help this week, please [http://support.mozilla.com/en-US/kb/Live+Chat+coverage | *Anyone who can help this week, please [http://support.mozilla.com/en-US/kb/Live+Chat+coverage sign up on the live chat coverage page] | ||
Latest revision as of 17:41, 29 September 2008
Support » Weekly Meetings » 2008-09-29
Sumo
Knowledge Base
- Bugzilla: 2 new article requests [1][2], 1 article bug verified fixed [3]
- Disable Smart Location Bar article is renamed
Support Forum
Live Chat
- Traffic down again, answer rate >60%
- Common issues: in weekly issues thread
- New hours, Helping with Live Chat updated
- About 5 new accounts last week, 0 account approvals
- Need more people to connect after-hours to chat-support.mozilla.com (with any Jabber client)
- Any instructions on how to connect with Jabber client?--cilias 16:48, 29 September 2008 (UTC)
- Anyone who can help this week, please sign up on the live chat coverage page