Support/Weekly Meetings/Agenda 2008-10-13: Difference between revisions

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===Live Chat===
===Live Chat===
*Top issues - full report coming soon
*Top issues - full report coming soon
**Many users can't figure out how to sort bookmark folders due to [https://bugzilla.mozilla.org/show_bug.cgi?id=400447|bug 400447]
**Many users can't figure out how to sort bookmark folders due to [https://bugzilla.mozilla.org/show_bug.cgi?id=400447 bug 400447]
**More info needed on Flash sound issue, [https://bugzilla.mozilla.org/show_bug.cgi?id=436686|bug 436686]
**More info needed on Flash sound issue, [https://bugzilla.mozilla.org/show_bug.cgi?id=436686 bug 436686]
**Yahoo logins not working for some people, seems to be related to Yahoo Toolbar
**Yahoo logins not working for some people, seems to be related to Yahoo Toolbar
**Preferences not saved, same as last week
**Preferences not saved, same as last week
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**Strange Mac issues (fonts look wrong, gfx issues, window positioning wrong) fixed by clearing Mac caches.
**Strange Mac issues (fonts look wrong, gfx issues, window positioning wrong) fixed by clearing Mac caches.
*6 accounts created, 0 accounts approved
*6 accounts created, 0 accounts approved
*Traffic down last week, percentage of chats answered up to 70%
*New [http://blog.mozilla.com/sumo/2008/10/08/how-live-chat-fits-into-sumo-community-participation/ blog post] about scheduling live chat hours, anyone who can help should add themselves
*New [http://blog.mozilla.com/sumo/2008/10/08/how-live-chat-fits-into-sumo-community-participation/ blog post] about scheduling live chat hours, anyone who can help should add themselves
*Live Chat CSAT: [http://sumofrog.rehello.com/tiki-index.php?page=Customer+Satisfaction idea page] updated, [https://bugzilla.mozilla.org/show_bug.cgi?id=458713 bug 458713]
*Live Chat CSAT: [http://sumofrog.rehello.com/tiki-index.php?page=Customer+Satisfaction idea page] updated, [https://bugzilla.mozilla.org/show_bug.cgi?id=458713 bug 458713]

Latest revision as of 16:58, 13 October 2008

Support » Weekly Meetings » 2008-10-13

Sumo

Knowledge Base

  • KB metrics (Cww)
  • Bugzilla: 1 new article request [1], 0 article bugs verified fixed
  • Going to send out survey to localizers this week
  • All top 15 articles are in Japanese!

Support Forum

  • We're back to not being able to load threads. bug
  • Policy on hijacked threads.
  • Policy on threads asking for more information.

Live Chat

  • Top issues - full report coming soon
    • Many users can't figure out how to sort bookmark folders due to bug 400447
    • More info needed on Flash sound issue, bug 436686
    • Yahoo logins not working for some people, seems to be related to Yahoo Toolbar
    • Preferences not saved, same as last week
    • Logins not remembered after restarting Firefox, same as last week
    • Strange Mac issues (fonts look wrong, gfx issues, window positioning wrong) fixed by clearing Mac caches.
  • 6 accounts created, 0 accounts approved
  • Traffic down last week, percentage of chats answered up to 70%
  • New blog post about scheduling live chat hours, anyone who can help should add themselves
  • Live Chat CSAT: idea page updated, bug 458713

SFD

  • No more feedback. I think we should just pick a date and hope that we have the response that we need.
    • Nov 14, 21 work best for me, but I'm open to suggestions.
  • Who is best for making presentations? Current topics:
    • How to localize articles
    • Tips and tricks for keeping up to date on translations
    • Localizing for Firefox 3.1
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