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| = Support =
| | {{SUMONavbar}}<br> |
| == Who are we ==
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| == Overview ==
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| == Contribution areas ==
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| == Meeting schedule ==
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| == Where you can find us ==
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| | '''Welcome to the SUMO (Mozilla Support) Wiki!''' |
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| == Obsolete docs ==
| | SUMO ([https://support.mozilla.org/ SUpport.MOzilla.org]) is a global gathering of many enthusiastic and dedicated people whose passion is to help all users of Mozilla's software and products. SUMO operates on the same principle that Mozilla does: a core of staff coordinating the operations and an army of contributors powering them. |
| === Firefox ===
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| Want to get help with Firefox?
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| Check out:
| | This Wikipage is intended to give you information about how we work and how you can get involved as a contributor. |
| * Support resources: http://support.mozilla.org/
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| * Support chat:
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| ** irc://irc.mozilla.org/firefox or
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| ** [https://chat.mibbit.com/?url=irc%3A%2F%2Firc.mozilla.org%2Ffirefox web chat via Mibbit]
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| ** [https://kiwiirc.com/client/irc.mozilla.org/firefox web chat via KiwiIRC]
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| === Contributing to Mozilla support === | | <div style="border-radius:50px;width:30%;float:left;display:block;margin:1.5%;border:1px solid #C4C295;text-align:center;padding:0 2.5% 2.5% 2.5%;background-color:#e6eefc;"> |
| Want to help with Mozilla support (AKA Support Mozilla (SuMo))?
| | == Contributors == |
| | '''Resources SUMO contributors.''' |
| | <div style=text-align:justify;> |
| | * [https://mozilla.teachable.com/p/sumo-forum Support Forum] |
| | * [https://mozilla.teachable.com/p/sumo-kb-article Knowledge Base] |
| | * [https://mozilla.teachable.com/p/sumo-localization Localization] |
| | * [https://mozilla.teachable.com/p/social-support Social Support] |
| | * [https://mozilla.teachable.com/p/respond-tool Play Store Support] |
| | </div> |
| | </div> |
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| Check out these resources and join in.
| | <div style="border-radius:50px;width:30%;float:left;display:block;margin:1.5%;border:1px solid #C4C295;text-align:center;padding:0 2.5% 2.5% 2.5%;background-color:#ededf0;"> |
| === [http://support.mozilla.com/contribute Getting started contributing to SUMO] === | | == Mozilla staff == |
| * [[Support/Weekly_Meetings|Weekly Meetings]]
| | '''Resources for Mozilla staff.''' |
| * [http://support.mozilla.com/en-US/forums/contributors Contributors forum]
| | <div style=text-align:justify;> |
| * IRC channel: #sumo
| | * Please check out the [https://mana.mozilla.org/wiki/pages/viewpage.action?pageId=40049241 Customer Experience page in Mana.] |
| * [[Support:Press_list|Press list]]
| | </div> |
| * [[Support/SUMO_event_kit|SUMO Event Kit]]
| | </div> |
| * [[Support/SUMO_day|SUMO Day]]
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| * [[Support/Social|Social support]]
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| * [https://air.mozilla.org/channels/sumo-support/ SuMo General Channel] | |
| * [https://air.mozilla.org/channels/sumo-meetings-channel/ SuMo Meeting channel on Air Mozilla] - Only Mozillians and staff can access this
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| ==== Need help in figuring out what to do? ====
| | [[Category:Support]] |
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| [https://support.mozilla.org/forums/buddies/710681 If you are stuck, don't know what to do, and need some friendly guidance, '''please click here''' and read this]!
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| === Development ===
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| * Mailing list/forum: [http://www.mozilla.org/about/forums/#dev-sumo dev-sumo@lists.mozilla.org] (moderated)
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| * IRC channel: #sumodev
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| * Ongoing [https://wiki.mozilla.org/Bugmasters/Bug_days/SUMO Bug triage]. You don't have to be a developer to help the developers with this task!
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| * [[Webdev/GetInvolved/support.mozilla.org|Get Involved]] - includes mentored bugs for new contributors
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| * [https://kitsune.readthedocs.org/ Kitsune documentation] - includes Kitsune setup guide
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| Old stuff:
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| * [[/Developer Tips|Tips and tricks for developers]]
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| * [[Support:Sumodev|Contributing to the Code - SUMOdev]]
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| * [[/Kitsune|Kitsune, the support webapp]]
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| * [[Support/Notifications|Notification system, take two]]
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| * [[Support/Buddies|Buddies]]
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| * [[Support:Overview|Overview]]
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| * [[Support/Mobile|Mobile Support]]
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| * [[Support:Article_list|Initial list of articles for first version the Knowledge Base]]
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| * [[Support:Alpha_Article_Tracking|Alpha article tracking page]](moved to support site)
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| * [[Support:Style_Guide|Manual of Style]](moved to support site)
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| * [[Support:Getting_Started|Contributor Home Page]](moved to support site)
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| * [[Support:How_to_Create_Screenshots|How to create screenshots]]
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| * [[Support:Links_to_KB|Mozilla web site Knowledge Base that needed switching]]
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| * [[Support/mz_credits|Pages in need of MozillaZine credit]]
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| * [[Support:PRD|Product Requirements]]
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| * [[Support:Future forum ideas|Future Forum Ideas]]
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| * [[Support:IncreasingContributions|Increasing Contributions]]
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| * [[Support:CurrentProjects|Current Projects]]
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| * [[Support/In-product|In-product help tracking]]
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| * [[Support/Firefox3:Articles|Articles needing updates for Firefox 3]]
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| * [[Support/l10n]]
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| * [[Support:Search_Implementation|Search Implementation Plan]]
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| * [[Support:Search_Requirements|Search requirements]]
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| * [[Support/VideoContest|Video Contest]]
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| * [[Support/VideoContest:Guidelines|Video Contest Guidelines]]
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| * Initial kick off and brainstorming discussions - [[Support:ImprovingSupportOptions]]
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| * Google discussion group [http://groups.google.com/group/mozilla.support.planning mozilla.support.planning]
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| * [[Support/IRC-meetings|Monthly IRC meetings]]
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| * [[Support/KB/Meetings|Weekly KB meetings]]
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| * [[Support/Mobile/Weekly Mobile Meetings|Weekly Mobile meetings]]
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