Open Comms/Get Involved: Difference between revisions

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===Ways to Get Involved in Open Comms===
  #REDIRECT [[Mozilla Open Mic/Get Involved]]
 
We have a ton of contribution pathways! From Support to Social to PR, there are almost endless ways you can help shape our communications program and tell the world about Mozilla.
 
===One time contributions===
====Social Support Tweeting and Facebook posting====
'''Who:''' For those of you that like to represent Mozilla Support in social channels this is the place for you. You can tweet or post on Facebook as a Mozillian to help give support to Mozilla software users.
 
'''Requirements:''' Twitter account or a Sprinklr account(ask Madalina in "Contact"), an email account and 10 mins of your time.
 
'''How to Get Involved:''' Mail the social support mailing list that you would like to sign up (see contact link below) and check out [https://wiki.mozilla.org/Support/Social  SUMO Social Support Wiki Page]
 
'''Training:''' [https://docs.google.com/presentation/d/15KENYxyfTwkB5WsTbbHOChh9-efR5Ywjt6YNApXDRc0/edit#slide=id.g57c0aa7d8_00 Intro slide deck]
 
'''Contact :'''[https://wiki.mozilla.org/Support/Social#Contact  Social Support Contact Page] or the Admin short list: mana@mozilla.com , Lhull@mozilla.com
 
[https://wiki.mozilla.org/Support/Social Find out more information here]
 
====Writing A Campaign Tweet or Blog Post====
 
'''Requirements:''' Twitter, Facebook, or a social tool such as a website that you can publish on.
 
'''How to get involved:''' [https://wiki.mozilla.org/Open_Comms/Encryption Open Comms Encryption Campaign]
 
'''Contact:''' [open comms mailing list below]
 
====Answer a Support Forum Question====
 
[[https://wiki.mozilla.org/Support#Contribution_areas See Also]]
 
'''Who:''' Supporters or those looking to get technical with a bundle of empathy for Mozilla open source software users.
 
'''Requirements:''' A support forum account signed up as a contributor, a little reading and introduction
 
'''How to get involved:''' [https://support.mozilla.org/en-US/get-involved/questions Get Involved SUMO Questions ]
 
'''Training:''' Use the above link as well as a task list of training tasks at One and done start here: [https://oneanddone.mozilla.org/tasks/119/ with the first task]
 
'''Contact:''' Forum moderators or admins short list: rmcguigan@mozilla.com madalina@mozilla.com
 
===A Few contributions a week===
====Localization of SUMO Support Articles ====
'''Who:''' If you know English and can translate it into another language (for example, your native one), help us translate support articles. If you are a technical writer or enjoy writing about open source software, this may also be of interest to you.
 
'''Requirements:'''
* Good knowledge of your native language
* English language proficiency
* Good writing skills
* Ability to communicate concepts in a simplified way
* Attention to detail
 
'''Time commitment:'''
* 15-60 minutes a week
** If you can help us localize at least two articles a week (which can take between 5 and 30 minutes per article), you will make a huge difference for all users who speak your native language.
 
'''How to get involved''': Sign up for a SUMO account and get started [https://support.mozilla.org/en-US/get-involved/l10n here]
* [[https://support.mozilla.org/forums/l10n-forum/711196 Learn how to find your fellow localizers]]
 
'''Training:'''
* [[https://support.mozilla.org/en-US/kb/localize-mozilla-support Introduction to localizing support.mozilla.org]]
* [[https://support.mozilla.org/en-US/kb/translating-an-article How to translate articles on support.mozilla.org]]
* [[https://support.mozilla.org/en-US/kb/sumo-living-localization-guide The SUMO localization Guide]]
 
'''Contact:''' [[https://support.mozilla.org/kb/locales/ Locale Leaders]] or [[https://support.mozilla.org/user/vesper our L10n admin]]
 
====Become part of the Comm Reps program ====
[[CommSquared | Comm Reps]]
 
'''Who:''' If you like to write, talk about Mozilla on social media, you are already a step ahead. If Mozilla megaphone sound like you, we could use your help.
 
'''Requirements:'''Mozillian Profile, [https://mozillians.org/en-US/ get one here] ,
Email to PR team a heads-up at communications@mozilla.com
Fill out this form first: [https://docs.google.com/forms/d/16vXnTx7WdtbhUNsNgdVZVQTYbb4qFE72A7965lyie_Q/viewform?edit_requested=true here]
Topic of interest from Open Comms team
* Upcoming (not yet released/announced) projects, product features, etc.
* Public policy / political statements (beyond what’s on the wiki)
* Data/statistics on product usage, market share, etc.
 
'''How to get involved:''' Contact communications@mozilla.com
 
'''Training:''' [https://wiki.mozilla.org/CommSquared/Blogpost CommSquared Blogpost] - older See also: [https://wiki.mozilla.org/Open_Comms#How_to_write_an_effective_blog_post  Effective blogpost tips]
 
'''Contact:''' communications@mozilla.com
 
====Support Forum Specialist====
 
'''Who:''' Like to troubleshoot Firefox, Firefox for Android, Firefox for iOS, Webmaker or Thunderbird, look here.
 
'''Requirements:''' SUMO support account from https://support.mozilla.org
 
'''How to get involved:''' [https://support.mozilla.org/en-US/kb/answering-questions-support-forum?redirectlocale=en-US&redirectslug=answering-support-questions Sign up and start answering questions]
 
'''Training:''' [https://support.mozilla.org/en-US/get-involved/questions Support Forum Get Involved] and One and done start here: [https://oneanddone.mozilla.org/tasks/119/ One and Done task 1]
 
'''Contact:''' Admin short list: guigs@mozilla.com and mada@mozilla.com
 
====Writing a Support Article or making edits====
 
'''Who:''' If you are a technical writer or enjoy writing about open source software, this may be for you.
 
'''Requirements:''' If you are a strong technical writer and have made edits in the knowledge base before, as well as already have a SUMO account.
 
'''How to get involved:''' [https://support.mozilla.org/en-US/get-involved/kb Start here]
 
'''Training:''' [https://support.mozilla.org/en-US/kb/using-knowledge-base-dashboard First Check the knowledge base dashboard] [https://support.mozilla.org/en-US/kb/improve-knowledge-base and review how to improve the knowledge base]
 
'''Contact:''' admin short list: jsavage@mozilla.com
 
===Tribal Commitment Contributions===
====Reviewer / Locale Leader for support.mozilla.org====
'''Who:''' If you think you have enough experience of translating support articles for SUMO, this may be of interest to you.
 
'''Requirements:'''
* Previous SUMO localization experience
* Attention to detail
* Good feedback providing skills
* Interest in organising an online community
* Interest in organising offline/online localization sprints
 
'''Time commitment:'''
* 60-120 minutes a week
 
'''How to get involved''':
* Read [[https://support.mozilla.org/en-US/kb/how-be-sumo-locale-leader How to become a Locale Leader]] and [[https://support.mozilla.org/en-US/kb/l10n-guidelines-reviewing-translated-articles Guidelines for reviewing articles]]
* Additional information can be found in [[https://support.mozilla.org/en-US/kb/sumo-living-localization-guide The SUMO localization Guide]]
 
'''Contact:''' [[https://support.mozilla.org/kb/locales/ Locale Leaders]] or [[https://support.mozilla.org/user/vesper our L10n admin]]
 
'''Please note:''' The support forum and knowledge base platform may be undergoing technical changes in the new few months. Contact any SUMO admin for more information of the progress of this project.
 
====Support Forum Moderator====
 
'''Who:''' This is a role for active SUMO community members who are on the forums everyday and have an interest in leadership. A moderator is in charge of finding spam, being a leader in the forum community, leading topics and taking initiative in general functionality in the forums.
 
'''Requirements:''' A recommendation from a SUMO admin, as well as 2 or 3 months experience with tribal community contributions.
 
'''How to get involved:''' Sign up for a SUMO account and become involved in the Contributor Forums [https://support.mozilla.org/en-US/forums here] as well as the rules [https://support.mozilla.org/en-US/kb/forum-rules-and-guidelines here] Make sure you contact an admin and make them aware that you are interested in becoming a moderator, they can take you through the commitment steps and be a point of reference for mentor-ship.
 
'''Training:''' Be very familiar with these guidelines: [[https://support.mozilla.org/en-US/kb/moderation-guidelines SUMO Moderation Guidelines]
 
'''Contact:'''madalina@mozilla.com or rmcguigan@mozilla.com or jsavage@mozilla.com or vesper@mozilla.com or pmcclard@mozilla.com
 
====Support Knowledge Base Article Reviewer and Editor====
[[https://support.mozilla.org/en-US/kb/write-articles-knowledge-base]]
 
'''Who:'''
 
'''Requirements:'''
 
'''How to get involved:'''
 
'''Training:'''
 
'''Contact:'''
 
====High profile Media Relations====
 
Who: aimed for  an experienced spokesperson or someone who has contacted communications@mozilla.com more than once.  Think this is you? If not get started and read more about it [https://wiki.mozilla.org/CommSquared CommsSquared]
 
'''Requirements:'''
* Mozillian Profile [https://mozillians.org/ get one here]
* Contacting the Comms Reps leaders to let them know what you are working on
 
'''How to join:''' [https://wiki.mozilla.org/CommSquared#How_do_I_join.3F How do I join]
 
'''Contact:''' Please send an email to press@mozilla.com
 
====Social Support Reviewer and Leadership roles====
 
'''Who:''' For those of you who love to support in social channels like Facebook and Twitter, you can do it for Mozilla. If you like to be social and can work with the social platforms, this role is for you. It will teach you leadership, how to sort support priorities based on community goals, and will introduce you to a great community of people. [https://wiki.mozilla.org/Support/Social#Structure List of roles here]
 
'''Requirements:''' Twitter or Facebook experience, an account in one or the other.
 
'''How to get involved:''' First contact Madalina, the Community Manager about getting a Sprinklr account to get started
 
'''Contact:''' [https://wiki.mozilla.org/Support/Social#Contact See more Contact information here]
 
[https://wiki.mozilla.org/Support/Social See More]
 
===Don't see something, you can propose more===
Contact[[opencomms community email]]

Latest revision as of 20:15, 11 July 2016

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