Support/Weekly Meetings/Minutes 2008-11-10: Difference between revisions

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* [http://spreadsheets.google.com/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&hl=en Weekly metrics]
* [http://spreadsheets.google.com/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&hl=en Weekly metrics]
* [http://support.mozilla.com/en-US/kb/Weekly+common+issues Last week's weekly support issues]
* [http://support.mozilla.com/en-US/kb/Weekly+common+issues Last week's weekly support issues]
** Bookmarks issue (places.sqlite) issue is way up. Still investigating cause.
** Bookmarks issue (places.sqlite) is way up. Still investigating cause.
* 0.7.2 to be pushed on Thursday [https://bugzilla.mozilla.org/buglist.cgi?query_format=advanced&short_desc_type=allwordssubstr&short_desc=&classification=Other&product=support.mozilla.com&component=Chat&component=Forum&component=General&component=Knowledge+Base+Articles&component=Knowledge+Base+Software&component=Localization&target_milestone=0.7.2&long_desc_type=allwordssubstr&long_desc=&bug_file_loc_type=allwordssubstr&bug_file_loc=&status_whiteboard_type=allwordssubstr&status_whiteboard=&keywords_type=allwords&keywords=&emailassigned_to1=1&emailtype1=substring&email1=&emailassigned_to2=1&;emailreporter2=1&emailqa_contact2=1&emailtype2=substring&email2=&bugidtype=include&bug_id=&votes=&chfieldfrom=&chfieldto=Now&chfieldvalue=&cmdtype=doit bug list]
* 0.7.2 to be pushed on Thursday [https://bugzilla.mozilla.org/buglist.cgi?query_format=advanced&short_desc_type=allwordssubstr&short_desc=&classification=Other&product=support.mozilla.com&component=Chat&component=Forum&component=General&component=Knowledge+Base+Articles&component=Knowledge+Base+Software&component=Localization&target_milestone=0.7.2&long_desc_type=allwordssubstr&long_desc=&bug_file_loc_type=allwordssubstr&bug_file_loc=&status_whiteboard_type=allwordssubstr&status_whiteboard=&keywords_type=allwords&keywords=&emailassigned_to1=1&emailtype1=substring&email1=&emailassigned_to2=1&;emailreporter2=1&emailqa_contact2=1&emailtype2=substring&email2=&bugidtype=include&bug_id=&votes=&chfieldfrom=&chfieldto=Now&chfieldvalue=&cmdtype=doit bug list]
* [http://musingt.com/?p=33 Logo Candidates]. Post your feedback on Tara's blog post.
* [http://musingt.com/?p=33 Logo Candidates]. Post your feedback on Tara's blog post.
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'''Support Forum'''
'''Support Forum'''
* foxkehbot is now reporting forum threads that need answering in #sumo
* foxkehbot is now reporting forum threads that need answering in #sumo.
* Users coming from Live Chat can also insert the handle of the a person that helped them, and foxkehbot will ping that person.
* Users coming from Live Chat can also insert the handle of the a person that helped them, and foxkehbot will ping that person.
* Will have stats next week to see whether or not foxkehbot is improving things.
* Will have stats next week to see whether or not foxkehbot is improving things.

Latest revision as of 20:20, 10 November 2008

Support » Weekly Meetings » 2008-11-10

Attendees: cilias, zzxc, cww, nkoth

Sumo

  • David is in MV for a Marketing Work Week
  • Weekly metrics
  • Last week's weekly support issues
    • Bookmarks issue (places.sqlite) is way up. Still investigating cause.
  • 0.7.2 to be pushed on Thursday bug list
  • Logo Candidates. Post your feedback on Tara's blog post.
    • No clear favorite.
    • Need to clear up with David, whether or not Firefox logo can be incorporated in to Support logo.
  • SFD planning
    • cilias to go through content to cover in his presentation.
    • Cww to talk with locale drivers to coordinate workload.


Knowledge Base

  • Bugzilla: 1 new article request bug 463477, 0 article bugs verified fixed
    • That new article request is for an article on Private browsing (i.e. 3.1 documentation major feature)
  • Upgrading Firefox article is going to be renamed to Updating Firefox
  • Top 15 articles are now translated in German
  • Still want feedback on article editor mockups
  • In-product help discussion status:
    • It's too late in Firefox 3.1 development to consider adding help-topic links.
    • Localization issue is still up in the air, but now have some metrics. (Interesting stat: 65% of all support.mozilla.com traffic is in-product help start pages)

Support Forum

  • foxkehbot is now reporting forum threads that need answering in #sumo.
  • Users coming from Live Chat can also insert the handle of the a person that helped them, and foxkehbot will ping that person.
  • Will have stats next week to see whether or not foxkehbot is improving things.

Live Chat

Roundtable

  • What is the best method/channel of communication between support communities with regards to weekly issues?
    • Currently assumed that the best method is to post in their forums, but something more efficient is desired.
    • Have some solutions to discuss on Support Firefox Day.
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