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{{SUMONavbar}}<br> | |||
= SUMO Day = | = SUMO Day = | ||
SUMO Day is that time of the week where the whole Mozilla community comes together to answer incoming questions on the support forum for Firefox, Firefox for Android, and Firefox for iOS users. | SUMO Day is that time of the week where the whole Mozilla community comes together to answer incoming questions on the support forum for Firefox, Firefox for Android, and Firefox for iOS users. | ||
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=== Why === | === Why === | ||
Hundreds of users post questions every day on the [https://support.mozilla.org/en-US/questions Mozilla support forums]. The SUMO community works hard to answer all of them in a timely manner but this is sometimes hard due to the high volume of questions received every day. Every other week we're organizing a sprint where we come together and try to answer everything within 24 hours. As our users are very important to us we want to engage as many Mozillians as possible and make some users happy! | Hundreds of users post questions every day on the [https://support.mozilla.org/en-US/questions Mozilla support forums]. The SUMO community works hard to answer all of them in a timely manner but this is sometimes hard due to the high volume of questions received every day. Every other week we're organizing a sprint where we come together and try to answer everything within 24 hours. As our users are very important to us we want to engage as many Mozillians as possible and make some users happy! | ||
=== What's in it for you === | === What's in it for you === | ||
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=== Interested in finding out more? === | === Interested in finding out more? === | ||
Please contact | Please contact Kiki [mailto:rkelimutu@mozilla.com] | ||
== | |||
=== Sprint template === | |||
Please create a copy of [[Support:Sprint Template|this template]] to create a new sprint page. | |||
==Past Events == | |||
{| class="wikitable" | |||
|- | |||
! Firefox Release !! Wiki page !! Splash page !! Trello page | |||
|- | |||
| Firefox 70 || - || https://events.mozilla.org/firefox70sumosprint || https://trello.com/b/2EnqJSeI/firefox-70-sumo-sprint | |||
|- | |||
| Firefox 69 || - || https://events.mozilla.org/firefox69sumosprint || https://trello.com/b/Y7hnOQAf/firefox-69-sumo-sprint | |||
|- | |||
| Firefox 68 || - || https://events.mozilla.org/firefox68sumosprint || https://trello.com/b/GA1dOMBo/firefox-68-sumo-sprint | |||
|- | |||
| Firefox 67 || - || https://events.mozilla.org/firefox67sumosprint || https://trello.com/b/i8nEx9M9/firefox-67-sumo-sprint | |||
|- | |||
| Firefox 66 || - || https://events.mozilla.org/firefox66supportsprint || https://trello.com/b/Ic3kNDXp/sumo-sprint-firefox-66 | |||
|- | |||
| Firefox 65 || [[Support/SUMO_day/Firefox_65_SUMO_Day|https://wiki.mozilla.org/Support/SUMO_day/Firefox_65_SUMO_Day]] || https://events.mozilla.org/firefox65supportsprint || https://trello.com/b/mKNnRwGx/sumo-sprint-firefox-65 | |||
|- | |||
| Firefox 64 || [[Support/SUMO_day/Firefox_64_SUMO_Day|https://wiki.mozilla.org/Support/SUMO_day/Firefox_64_SUMO_Day]] || [https://events.mozilla.org/firefox64sumoweeksprint https://events.mozilla.org/firefox64sumoweeksprint] || https://trello.com/b/dRyQWuko/sumo-week-firefox-64 | |||
|- | |||
| Firefox 63 || [[Support/SUMO_day/Firefox_63_SUMO_Day|https://wiki.mozilla.org/Support/SUMO_day/Firefox_63_SUMO_Day]] || https://sumodayfirefox63.splashthat.com/ || https://trello.com/b/GFVvmofb/mozilla-social-support | |||
|- | |||
| Firefox 62 || [[Support/SUMO_day/Firefox_62_SUMO_Day|https://wiki.mozilla.org/Support/SUMO_day/Firefox_62_SUMO_Day]] || | |||
|- | |||
| Firefox 61 || [[Support/SUMO_day/Firefox_61_SUMO_Day|https://wiki.mozilla.org/Support/SUMO_day/Firefox_61_SUMO_Day]] || | |||
|- | |||
| Firefox 60 || [[Support/SUMO_day/Firefox_60_SUMO_Day|https://wiki.mozilla.org/Support/SUMO_day/Firefox_60_SUMO_Day]] || | |||
|- | |||
| Firefox 59 || [[Support/SUMO_day/Firefox_59_SUMO_Day|https://wiki.mozilla.org/Support/SUMO_day/Firefox_59_SUMO_Day]] || | |||
|- | |||
| Firefox 58 || [[Support/SUMO_day/Firefox_58_SUMO_Day|https://wiki.mozilla.org/Support/SUMO_day/Firefox_58_SUMO_Day]] || | |||
|- | |||
| Firefox 57 || [[Support/SUMO_day/Firefox_57_SUMO_Day|https://wiki.mozilla.org/Support/SUMO_day/Firefox_57_SUMO_Day]] || | |||
|- | |||
| SUMO Day Zerda November 7 || [[Support/SUMO_day/SUMO_Day_Zerda_November_7|https://wiki.mozilla.org/Support/SUMO_day/SUMO_Day_Zerda_November_7]] || | |||
|- | |||
| Firefox 56 || [[[[Support/SUMO_day/SUMO_Day_for_Firefox_56_September_28,_2017_and_October_3,_2107|https://wiki.mozilla.org/Support/SUMO_day/SUMO_Day_for_Firefox_56_September_28,_2017_and_October_3,_2107]]]] || | |||
|- | |||
| SUMO Day for Firefox Focus on Android and iOS September 21, 2017 || || | |||
|- | |||
| Firefox 55 || [https://public.etherpad-mozilla.org/p/sumo-day-2017-08-10 Etherpad] || | |||
|- | |||
| Firefox for Android and iOS Mobile release || [https://public.etherpad-mozilla.org/p/sumo-day-2017-07-27 Etherpad] || | |||
|- | |||
| Firefox 54 || [https://public.etherpad-mozilla.org/p/sumo-day-2017-06-15 Etherpad] || | |||
|- | |||
| Firefox 53 || [https://public.etherpad-mozilla.org/p/sumo-day-2017-04-20 Etherpad] || | |||
|- | |||
| Firefox 52 || [https://public.etherpad-mozilla.org/p/sumo-day-2017-03-09 Etherpad] || | |||
|- | |||
| Firefox 52 || [https://public.etherpad-mozilla.org/p/sumo-day-2017-03-09 Etherpad] || | |||
|- | |||
| Firefox 51 || || | |||
|- | |||
| Firefox 50 || [https://public.etherpad-mozilla.org/p/social-sumo-day-2016-11-17 Etherpad] || | |||
|- | |||
| Firefox 48 || [https://docs.google.com/presentation/d/1S_jDFlHV1qRKp3LKcEC6-bWE5X9VpZ-Id3knmni5xZo/edit#slide=id.g1544f27c5e_0_0 Results] || | |||
|} | |||
[[Category:Support]] | |||
Latest revision as of 14:28, 18 April 2024
SUMO Day
SUMO Day is that time of the week where the whole Mozilla community comes together to answer incoming questions on the support forum for Firefox, Firefox for Android, and Firefox for iOS users.
Why
Hundreds of users post questions every day on the Mozilla support forums. The SUMO community works hard to answer all of them in a timely manner but this is sometimes hard due to the high volume of questions received every day. Every other week we're organizing a sprint where we come together and try to answer everything within 24 hours. As our users are very important to us we want to engage as many Mozillians as possible and make some users happy!
What's in it for you
- Get the chance to interact with our users and their issues
- Get more in-depth knowledge about Mozilla products and the cool stuff you can do.
- Test your Firefox knowledge and people skills. Can you educate your granny on how profiles work?
- Make some people happy from the comfort of your couch! There's nothing like a happy Firefox user thanking you for making his day!
- Have some fun hanging out with the SUMO community on IRC #sumo and get to know us! We're an awesome bunch!
Warning: Answering questions can be addictive!
Interested in finding out more?
Please contact Kiki [1]
Sprint template
Please create a copy of this template to create a new sprint page.