Support/Weekly Meetings/Agenda 2018-10-10: Difference between revisions
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*[https://support.mozilla.org/user/rmcguigan guigs] | *[https://support.mozilla.org/user/rmcguigan guigs] | ||
*[https://support.mozilla.org/user/vesper vesper] | *[https://support.mozilla.org/user/vesper vesper] | ||
*[https://support.mozilla.org/user/rtanglao Roland] (until 915) | |||
*[https://support.mozilla.org/user/Chris_Ilias cilias] | |||
* | * | ||
== AGENDA == | == AGENDA == | ||
=== COMMUNITY ROUNDTABLE === | === COMMUNITY ROUNDTABLE === | ||
Please add your agenda items here if you are a contributor or community member | Please add your agenda items here if you are a contributor or community member | ||
# SUMO + IO - threads on [https://support.mozilla.org/forums/contributors/713191 Contributor forums] and [https://discourse.mozilla.org/t/sumo-moves-closer-to-open-innovation/32361 Discourse]. | |||
## Chris: "Does this mean support is not part of marketing anymore? Has the budget changed at all?" - Yes, we are no longer a part of Marketing. We are in the process of discussing budget for 2019 (we will have a team meeting in November to plan for many aspects of 2019). | |||
## Business as usual, Support as usual, everything as usual - but more synergy, joint research, experimentation, and bold moves in the future. | |||
# | # | ||
=== COOL COMMUNITY NEWS OF THE WEEK === | === COOL COMMUNITY NEWS OF THE WEEK === | ||
# | # | ||
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# | # | ||
==== KNOWLEDGE BASE AND LOCALIZATION==== | ==== KNOWLEDGE BASE AND LOCALIZATION ==== | ||
# | # Over 360 revisions in the last 7 days - you all rock! | ||
# | # No option to edit the KB in Virtual Reality just yet, but we're working on it ;) | ||
==== SUPPORT FORUM ==== | ==== SUPPORT FORUM ==== | ||
# Firefox for iOS response rate [http://ilias.ca/sumo/ios-forum-metrics-20180930.png reached 100% last week]. -cilias | # Firefox for iOS response rate [http://ilias.ca/sumo/ios-forum-metrics-20180930.png reached 100% last week]. -cilias | ||
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==== Special Guest Firefox Reality Open Questions ==== | ==== Special Guest Firefox Reality Open Questions ==== | ||
#Which stores are Firefox | #Which stores are Firefox Reality available in? https://support.mozilla.org/en-US/kb/install-firefox-reality | ||
*Screenshare: [https://screenshots.firefox.com/g4gNccfc8b9Jv51Z/duckduckgo.com not supported] - [https://images.idgesg.net/images/article/2017/09/htc-vive-100735453-orig.jpg supported] | * Port store, vive focus (reality in the Vive port store) and Oculus | ||
Screenshare: [https://screenshots.firefox.com/g4gNccfc8b9Jv51Z/duckduckgo.com not supported] - [https://images.idgesg.net/images/article/2017/09/htc-vive-100735453-orig.jpg supported] | |||
#Side loading - can we side load Reality onto my older device? Which devices? | #Side loading - can we side load Reality onto my older device? Which devices? | ||
*APK is in the github repository. It can be added to any VR device, but it is complex. Varying in per | |||
#Full Screen a video experience or site that you think will really enhance the experience - https://support.mozilla.org/en-US/kb/resize-firefox-reality-window-full-screen-or-focus | #Full Screen a video experience or site that you think will really enhance the experience - https://support.mozilla.org/en-US/kb/resize-firefox-reality-window-full-screen-or-focus | ||
NO favorite site, but there is a great flexibility to take advanced of the headset. | |||
#Will the voice search be remembered on the device? What powers the voice search? | #Will the voice search be remembered on the device? What powers the voice search? | ||
Currently the user cannot see remembered search voices. New models are being explored. Nice to | |||
#How do you like reading articles on the 3D headset (for new device users) | #How do you like reading articles on the 3D headset (for new device users) | ||
Yes it is a bonus and it going to be a really great | |||
#What is your favorite game or featured artists so far, where can we check those out? | #What is your favorite game or featured artists so far, where can we check those out? | ||
#Add your questions here..... | #Add your questions here..... | ||
==== FUN ZONE - JOKES, ETC. ==== | ==== FUN ZONE - JOKES, ETC. ==== | ||
Latest revision as of 16:55, 13 October 2018
Meeting Details (scroll down for the agenda)
(meeting duration approx. 30 minutes) starting at: 16:00 UTC [1] Quick reference timezone conversions: 9:00 PT 12:00 ET 17:00 CEST 21:30 IST
Call Details
- California: 1-650-903-0800, pin 2 then 8437 then #
- Toll-free: +1 800 707 2533, pin 2 - then 8437 then #
- Skype (free): +1 800 707 2533, pin 2 - then 8437 then #
Participate
- Join the meeting on Vidyo (You'll have to download and install the Vidyo Desktop client)
- Watch the meeting live via Vidyo
- AirMozilla
Read more
Live chat
please note that the agenda should not be edited starting 2 hours prior to the event - thanks!
PARTICIPANTS
Please add your name and profile link (if you have one, Mozillians or support.mozilla.org)
AGENDA
COMMUNITY ROUNDTABLE
Please add your agenda items here if you are a contributor or community member
- SUMO + IO - threads on Contributor forums and Discourse.
- Chris: "Does this mean support is not part of marketing anymore? Has the budget changed at all?" - Yes, we are no longer a part of Marketing. We are in the process of discussing budget for 2019 (we will have a team meeting in November to plan for many aspects of 2019).
- Business as usual, Support as usual, everything as usual - but more synergy, joint research, experimentation, and bold moves in the future.
COOL COMMUNITY NEWS OF THE WEEK
CONTRIBUTORS OF THE WEEK
(Please link to their profile and add a reason for nomination)
UPDATES AND ANNOUNCEMENTS
PRODUCT UPDATES
PLATFORM UPDATES
KNOWLEDGE BASE AND LOCALIZATION
- Over 360 revisions in the last 7 days - you all rock!
- No option to edit the KB in Virtual Reality just yet, but we're working on it ;)
SUPPORT FORUM
- Firefox for iOS response rate reached 100% last week. -cilias
- Increase in RAM issue - https://support.mozilla.org/en-US/forums/contributors/713194?last=74841
- Please share with how to best troubleshoot this issue - we are also seeing it alot in social support.
- Bookmark Back up = https://old.reddit.com/r/firefox/comments/9i136z/httpswwwjeffersonschercom_causes_a_uses_an/
- Top viewed new questions
- How can I force Firefox to open EPS file upon Download? Settings won't "take"v-90views
- Unable to remove padlock and yellow triangle after update
- Desde que he restablecido el nuevo Firefox las paginas que visito no se me quedan en favoritos, Cual es el motivo, y que puedo hacer Since I have restored the new Firefox the pages I visit do not remain in favorites, what is the reason, and what can I do - needs an answer
- cant't log in,because no captcha is displayed - identify a hijacker!
- All tabs lost when "restore previous session" did not work and there is no recovery.js or sessionstore.js or sessionstore.bak file in library - restoring a session still a high search item - this was the most helpful over the past month
SOCIAL SUPPORT
- Did you see the newsletter? Here is the html version (open and screenshare)
- Metrics: 155 Help Me 33 #fxhelp 64 replies ~97 replies ~62% response rate
- Did you see the two new blog posts, you may see some new tweets about them. (add tomorrow after publication)Content Blocking, Reality, Focus
Special Guest Firefox Reality Open Questions
- Which stores are Firefox Reality available in? https://support.mozilla.org/en-US/kb/install-firefox-reality
- Port store, vive focus (reality in the Vive port store) and Oculus
Screenshare: not supported - supported
- Side loading - can we side load Reality onto my older device? Which devices?
- APK is in the github repository. It can be added to any VR device, but it is complex. Varying in per
- Full Screen a video experience or site that you think will really enhance the experience - https://support.mozilla.org/en-US/kb/resize-firefox-reality-window-full-screen-or-focus
NO favorite site, but there is a great flexibility to take advanced of the headset.
- Will the voice search be remembered on the device? What powers the voice search?
Currently the user cannot see remembered search voices. New models are being explored. Nice to
- How do you like reading articles on the 3D headset (for new device users)
Yes it is a bonus and it going to be a really great
- What is your favorite game or featured artists so far, where can we check those out?
- Add your questions here.....