Support/Weekly Meetings/Agenda 2008-12-15: Difference between revisions
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<small>[[Support|Support]] » [[Support/Weekly_Meetings|Weekly Meetings]] » 2008-12- | <small>[[Support|Support]] » [[Support/Weekly_Meetings|Weekly Meetings]] » 2008-12-15</small> | ||
'''Sumo''' | '''Sumo''' | ||
| Line 6: | Line 6: | ||
'''Knowledge Base''' | '''Knowledge Base''' | ||
* [Support/l10n:Feedback Summary of feedback from localizers] | * [[Support/l10n:Feedback|Summary of feedback from localizers]] | ||
* 255 article comments. | * 255 article comments. | ||
** List of useful article comments from previous week [http://support.mozilla.com/tiki-view_forum_thread.php?comments_parentId=225512&forumId=3] | ** List of useful article comments from previous week [http://support.mozilla.com/tiki-view_forum_thread.php?comments_parentId=225512&forumId=3] | ||
| Line 19: | Line 19: | ||
Of new threads this week: | Of new threads this week: | ||
No reply or "other": 845 | *No reply or "other": 845 | ||
Request for more info: 793 | *Request for more info: 793 | ||
Solved: 150 | *Solved: 150 | ||
Proposed solution: 39 | *Proposed solution: 39 | ||
Locked: 17 | *Locked: 17 | ||
Need to follow up to see what exactly is generating this data and why it doesn't match with tiki-admin_actionlog.php. | |||
'''Live Chat''' | '''Live Chat''' | ||
*Metrics update | |||
**New accounts created: 8 | |||
**Accounts approved: 1 (tom08) | |||
*Common issues | |||
**[https://bugzilla.mozilla.org/show_bug.cgi?id=406646 bug 406646] (Menus take a long time to load, and the first item in the menu is automatically selected. The workaround is to hold down the mouse button when clicking.) | |||
** Location bar complaints (bookmarks in location bar) | |||
** Data corruption (sqlite files, preferences, passwords) remains an issue. The most common fix is to remove the affected file and restore a backup. | |||
** Unable to connect after upgrading Firefox | |||
* [https://bugzilla.mozilla.org/show_bug.cgi?id=458713 Live Chat CSAT] coming in 0.8, including easy forum replies after the chat session is over | |||
'''Roundtable''' | '''Roundtable''' | ||
Cww off to Hong Kong tomorrow morning! | Cww off to Hong Kong tomorrow morning! | ||
Latest revision as of 14:16, 22 December 2008
Support » Weekly Meetings » 2008-12-15
Sumo
Knowledge Base
- Summary of feedback from localizers
- 255 article comments.
- List of useful article comments from previous week [1]
- This week, I'll start grouping them, to include in weekly metrics.
- Alice says removing places.sqlite is not the solution for places locked, and that it should be the solution in Bookmarks and toolbar buttons not working after upgrading
- SUMO 0.8 will include SHOWFOR support for Firefox 3.1!
- Articles on installing Firefox will need updating for Firefox 3.0.5 (due out this week), because of the new way the EULA is presented. See bug 465855.
- New content block: closing the Options window. [2]
- KB data now includes all poll questions and CSAT for your easy reference.
Forum
Of new threads this week:
- No reply or "other": 845
- Request for more info: 793
- Solved: 150
- Proposed solution: 39
- Locked: 17
Need to follow up to see what exactly is generating this data and why it doesn't match with tiki-admin_actionlog.php.
Live Chat
- Metrics update
- New accounts created: 8
- Accounts approved: 1 (tom08)
- Common issues
- bug 406646 (Menus take a long time to load, and the first item in the menu is automatically selected. The workaround is to hold down the mouse button when clicking.)
- Location bar complaints (bookmarks in location bar)
- Data corruption (sqlite files, preferences, passwords) remains an issue. The most common fix is to remove the affected file and restore a backup.
- Unable to connect after upgrading Firefox
- Live Chat CSAT coming in 0.8, including easy forum replies after the chat session is over
Roundtable
Cww off to Hong Kong tomorrow morning!