Support/Weekly Meetings/Agenda 2023-08-16: Difference between revisions

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* [https://support.mozilla.org/en-US/user/SUMOsJR JR]
* [https://support.mozilla.org/en-US/user/SUMOsJR JR]
* [https://support.mozilla.org/en-US/user/aparise/ Abby]
* [https://support.mozilla.org/en-US/user/aparise/ Abby]
* [https://support.mozilla.org/en-US/user/rtanglao/ Roland]
* Lucas
* Josh
* Smith


===CONTRIBUTORS SHOUTOUT===
===CONTRIBUTORS SHOUTOUT===
(Please link to their profile and the reason for the mention)
(Please link to their profile and the reason for the mention)
# Big thanks to Paul who helped investigate 3 different incidents for Firefox in the last 2 weeks. There has been a huge amount of work going on for the CX team this quarter and you being involved in these incidents to help provide forum examples, follow up with users, and help herd some community folks to investigate has been very helpful.  
# Big thanks to Paul who helped investigate 3 different incidents for Firefox in the last 2 weeks. There has been a huge amount of work going on for the CX team this quarter and you being involved in these incidents to help provide forum examples, follow up with users, and help herd some community folks to investigate has been very helpful.  
# Thanks to [https://support.mozilla.org/en-US/user/jscher2000| Jscher2000], [https://support.mozilla.org/en-US/user/dannycolin/| Danny Colin], [https://support.mozilla.org/en-US/user/plwt/| Paul], [https://support.mozilla.org/en-US/user/jonzn4SUSE/| jonzn4SUSE], [https://support.mozilla.org/en-US/user/Dan2023/| Dan], [https://support.mozilla.org/en-US/user/TyDraniu/| TyDraniu], and [https://support.mozilla.org/en-US/user/zulqarnainjabbar99/| Zulqarnainjabbar99] for your input on my thread about [https://support.mozilla.org/en-US/forums/contributors/716423?page=1| UX Pain points] leading to users leaving Firefox in the first 30 days.
# Thanks to [https://support.mozilla.org/en-US/user/jscher2000 Jscher2000], [https://support.mozilla.org/en-US/user/dannycolin/ Danny Colin], [https://support.mozilla.org/en-US/user/plwt/ Paul], [https://support.mozilla.org/en-US/user/jonzn4SUSE/ jonzn4SUSE], [https://support.mozilla.org/en-US/user/Dan2023/ Dan], [https://support.mozilla.org/en-US/user/TyDraniu/ TyDraniu], and [https://support.mozilla.org/en-US/user/zulqarnainjabbar99/ Zulqarnainjabbar99] for your input on my thread about [https://support.mozilla.org/en-US/forums/contributors/716423?page=1| UX Pain points] leading to users leaving Firefox in the first 30 days.


== AGENDA ==
== AGENDA ==
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Desktop V117 (Aug 29)
Desktop V117 (Aug 29)
* Full Page Translations
* [https://support.mozilla.org/en-US/kb/website-translation Firefox Full Page Translation] feature ([https://bugzilla.mozilla.org/show_bug.cgi?id=1846025 bug 1846025])
* Expand recently closed tabs to include all windows
* Expand recently closed tabs to include all windows


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Pocket
Pocket
* Pocket Account to FxAccount migration (Aug 16th)
* Pocket Account to FxAccount migration (Aug 16th)
Thunderbird
* Thunderbird 115 is rolling out fine so far. Please check out the contributor forum thread, [https://support.mozilla.org/en-US/forums/contributors/716419 thread 716419], and the [https://wiki.mozilla.org/Thunderbird/Support/TB115.0SupportIssues Thunderbird 115 support report].






==== KNOWLEDGE BASE AND LOCALIZATION====
==== KNOWLEDGE BASE AND LOCALIZATION====
# Updates to the "Edit Article Metadata" link when localizing KB articles
# Updates to the "Edit Article Metadata" link when localizing KB articles  
#  
#* [https://support.mozilla.org/en-US/kb/edit-knowledge-base-article/discuss/11612 Related discussion] on "Edit Article Metadata" for KB reviewers


==== SUPPORT FORUM ====
==== SUPPORT FORUM ====

Latest revision as of 18:45, 22 August 2023

Meeting Details (scroll down for the agenda)

(meeting duration approx. 45 minutes) starting at: 17:00 UTC [1]

Northern winter Northern summer
09:00 PT 10:00 PDT
11:00 CST 12:00 CDT
17:00 UTC 17:00 UTC
18:00 CET 19:00 CEST
22:30 IST 22:30 IST

Call Details

  • California: 1-650-903-0800, pin 2 then 8437 then #
  • Toll-free: +1 800 707 2533, pin 2 - then 8437 then #
  • Skype (free): +1 800 707 2533, pin 2 - then 8437 then #

Participate

Live chat

  • SUMO - Matrix channel

Read more

PARTICIPANTS

Please add your name and your SUMO profile link (you can also attend our event in the community portal):

CONTRIBUTORS SHOUTOUT

(Please link to their profile and the reason for the mention)

  1. Big thanks to Paul who helped investigate 3 different incidents for Firefox in the last 2 weeks. There has been a huge amount of work going on for the CX team this quarter and you being involved in these incidents to help provide forum examples, follow up with users, and help herd some community folks to investigate has been very helpful.
  2. Thanks to Jscher2000, Danny Colin, Paul, jonzn4SUSE, Dan, TyDraniu, and Zulqarnainjabbar99 for your input on my thread about UX Pain points leading to users leaving Firefox in the first 30 days.

AGENDA

TOPIC OF THE WEEK

  1. [Call for help] We're looking for folks who speak German, French, Italian, Spanish, Polish, Dutch, Portuguese, Ukrainian, and Czech to help us quality test Firefox desktop new translation feature. Detailed instruction can be found in this doc. We'll be reaching out to locale groups, but if you're available to help, please reach out to Sarto.
  2. A reminder that Kiki is out on maternity leave for the next 3 months (July 24 – Oct 23, 2023)

MOZILLA'S WORLD UPDATE

  1. r/firefox forum at Reddit has been reopened, but only accept posts about red pandas. More about that in the contributor forum.

PRODUCT UPDATES

Check out the weekly Support Release scrum Recording for details on upcoming releases. Follow up with JR if you have any questions about whats upcoming.

Desktop V117 (Aug 29)

Mobile V117 (Aug 29)

  • [Android] Unified Search update + adding field to set custom search engine suggestion URL

VPN/Relay

  • VPN V2.16 (Aug 8th): Removal of give feedback option
  • Relay Territory expansion (Aug 1): Cyprus, Estonia, Greece, Latvia, Lithuania, Luxembourg, Malta, Portugal, Slovakia, Slovenia, Poland, Denmark, Czech Republic, Romania, Hungary, Bulgaria, Croatia

Pocket

  • Pocket Account to FxAccount migration (Aug 16th)

Thunderbird


KNOWLEDGE BASE AND LOCALIZATION

  1. Updates to the "Edit Article Metadata" link when localizing KB articles

SUPPORT FORUM

SOCIAL SUPPORT & MOBILE STORE SUPPORT

DECISIONS AND ACTION ITEMS

FUN ZONE - JOKES, ETC.

  1. We need more votes on this idea!
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