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Support/Weekly Meetings/Agenda 2009-06-08: Difference between revisions

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* [http://spreadsheets.google.com/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&hl=en Weekly metrics]
* [http://spreadsheets.google.com/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&hl=en Weekly metrics]
* [http://support.mozilla.com/en-US/kb/Weekly+common+issues Last week's weekly support issues]
* [http://support.mozilla.com/en-US/kb/Weekly+common+issues Last week's weekly support issues]
** Nothing.
** Nothing super common.
* SUMO Q3 2009 goals planning
* SUMO Q3 2009 goals planning
** Productize SUMO - Make SUMO a support solution that can be deployed for other software projects
** Launch Fennec Support website based on SUMO
** Implement contributor karma system to show recognition and encourage participation in the SUMO community
** Implement WYSIWYG Knowledge Base editor
** Implement Web based Live Chat client
** Forum UX (streamline process of submitting and receiving answer to forum question)?
** Upgrade TikiWiki to 3.0 and get upstreaming process in place


'''Knowledge Base'''
'''Knowledge Base'''
* KB audit for 3.5 is almost done.[https://support.mozilla.com/kb/Firefox+35+article+tracker]
** Going to start thread(s) in contributors forum about remaining articles.
** Again, big thanks to Bo for helping out.
** This raised an issue of having to edit an article just to add it to a category.
* Translation table of home page is having issues, so if fallback does not work for a specific locale, tell us.[https://support.mozilla.com/tiki-view_forum_thread.php?comments_parentId=363233&forumId=3]
* Lots of article requests last week. [http://tinyurl.com/mfdhm3]
* How do we takes search terms, and figure out what users are most likely searching for?


'''Forum'''
'''Forum'''
* Do we force forum posters to have a valid e-mail? [https://support.mozilla.com/tiki-view_forum_thread.php?locale=en-US&comments_parentId=360253&forumId=1]
* Do we force forum posters to have a valid e-mail? [https://support.mozilla.com/tiki-view_forum_thread.php?locale=en-US&comments_parentId=360253&forumId=1]


'''Live Chat''
'''Live Chat'''
*[http://pastebin.mozilla.org/656157 Top chat tags last week]
*[http://pastebin.mozilla.org/656171 Top chat tags this week] ([http://pastebin.mozilla.org/656157 Full tag data])
*Posted an [https://wiki.mozilla.org/Support/Live_Chat/Roadmap optimistic development roadmap] for live chat


'''Roundtable'''
'''Roundtable'''


* SFD definitely June 18th.
* SFD definitely June 18th.
* Next about:sumo just before SFD? Or after?
* Shirts?

Latest revision as of 17:30, 8 June 2009

Sumo

  • Weekly metrics
  • Last week's weekly support issues
    • Nothing super common.
  • SUMO Q3 2009 goals planning
    • Productize SUMO - Make SUMO a support solution that can be deployed for other software projects
    • Launch Fennec Support website based on SUMO
    • Implement contributor karma system to show recognition and encourage participation in the SUMO community
    • Implement WYSIWYG Knowledge Base editor
    • Implement Web based Live Chat client
    • Forum UX (streamline process of submitting and receiving answer to forum question)?
    • Upgrade TikiWiki to 3.0 and get upstreaming process in place

Knowledge Base

  • KB audit for 3.5 is almost done.[1]
    • Going to start thread(s) in contributors forum about remaining articles.
    • Again, big thanks to Bo for helping out.
    • This raised an issue of having to edit an article just to add it to a category.
  • Translation table of home page is having issues, so if fallback does not work for a specific locale, tell us.[2]
  • Lots of article requests last week. [3]
  • How do we takes search terms, and figure out what users are most likely searching for?

Forum

  • Do we force forum posters to have a valid e-mail? [4]

Live Chat

Roundtable

  • SFD definitely June 18th.
  • Next about:sumo just before SFD? Or after?
  • Shirts?
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