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Thunderbird/StatusMeetings/2010-06-15/SupportAppendix: Difference between revisions

< Thunderbird‎ | StatusMeetings‎ | 2010-06-15
 
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#* 11,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_never_notify_me_any_update
#* 11,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_never_notify_me_any_update
#* 10,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_connection_problems_is_it_anti_feminist_plot
#* 10,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_connection_problems_is_it_anti_feminist_plot
# contributors - 35 matt_678579 of Australia (v); 13, archaeopteryx (v); 67 chrisramsden aka xenos ; 13 david_bienvenu, 24, kent_james (v);11, Wayne Mery (v);10, rkent (v) ; 39, bozz; 7, Roland Tanglao;; ([http://gist.github.com/190094 gethappykludged.rb])
# contributors - 80 matt_678579 of Australia (v); 61 rsx11m of USA (v); 52 breaking_pitt of spain (v); 43 chrisramsden aka xenos ; 32 david_bienvenu, 24, kent_james (v);35, Wayne Mery (v);7, rkent (v) ; 47, bozz; 11, standard8;11 tanstaafl (v); ([http://gist.github.com/190094 gethappykludged.rb])
# new contributors: none this week - always looking for new contributors, roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
# new contributors: none this week - always looking for new contributors, roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
# new / closed topics Monday-Sunday: Mon 54/12, Tue 66/10, Wed 53/13, Thu 45/4, Fri 51/14, Sat 25/4, Sun 37/8 ([http://gist.github.com/196464 getNumCreatedNumResolved.rb])
# new / closed topics Monday-Sunday: Mon 58/6, Tue 72/6, Wed 54/7, Thu 68/13, Fri 48/11, Sat 33/14, Sun 11/10 ([http://gist.github.com/196464 getNumCreatedNumResolved.rb])
# Roland to set up pseudo-user pointing to email address so that GS community support folks can ask each other for advice & tb-support-crew mailing list for key contributors
# Roland to set up pseudo-user pointing to email address so that GS community support folks can ask each other for advice & tb-support-crew mailing list for key contributors


Latest revision as of 08:00, 15 June 2010

Get Satisfaction Detailed Report

(see stats graphic section)

  1. Top 5 active (getactive.rb)
  2. contributors - 80 matt_678579 of Australia (v); 61 rsx11m of USA (v); 52 breaking_pitt of spain (v); 43 chrisramsden aka xenos ; 32 david_bienvenu, 24, kent_james (v);35, Wayne Mery (v);7, rkent (v) ; 47, bozz; 11, standard8;11 tanstaafl (v); (gethappykludged.rb)
  3. new contributors: none this week - always looking for new contributors, roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
  4. new / closed topics Monday-Sunday: Mon 58/6, Tue 72/6, Wed 54/7, Thu 68/13, Fri 48/11, Sat 33/14, Sun 11/10 (getNumCreatedNumResolved.rb)
  5. Roland to set up pseudo-user pointing to email address so that GS community support folks can ask each other for advice & tb-support-crew mailing list for key contributors

20% projects

  1. Got UX, visualization or web-dev skills? want to help visualize and store support data as well as prototype a super friendly new support topic wizard? email roland AT mozillamessaging.com
  2. store GS data in CouchDB (preliminary JS code from James Burke, thanks!) and in the future public open data base like FreeBase rather than reading every time to allow better reports from others & create real-time support dashboard: got couchDB or data visualization skills? want to help? email roland AT mozillamessaging.com

GS Stats Graphic

 

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