Support/Weekly Meetings/Agenda 2010-07-26: Difference between revisions

From MozillaWiki
Jump to navigation Jump to search
(Created page with ''''Sumo''' * [http://spreadsheets.google.com/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&hl=en Weekly metrics] * [https://wiki.mozilla.org/Support/Goals/2010Q3 Q3 goals tracking] * about:sup…')
 
No edit summary
 
(7 intermediate revisions by 5 users not shown)
Line 1: Line 1:
'''Sumo'''
'''Sumo'''
* [http://spreadsheets.google.com/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&hl=en Weekly metrics]
* [http://spreadsheets.google.com/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&hl=en Weekly metrics]
** SUMO 1.5.6 will give us what we need from Web Trends so we can work on updating our scripts
* [https://wiki.mozilla.org/Support/Goals/2010Q3 Q3 goals tracking]
* [https://wiki.mozilla.org/Support/Goals/2010Q3 Q3 goals tracking]
* about:support evaluation/discussion
* about:support evaluation/discussion
* Flash video issues: anything we can document?


'''Sumo development update'''
'''Sumo development update'''
 
* One focused milestone after SUMO 2.2 to focus on the discussion forum:
** Add ability to move threads between different discussion forums
** Add ability to set read permission levels on forums (so we can create a moderator forum, among other things)
** Add ability to subscribe to e-mail notifications whenever a new thread is posted to a discussion forum (won't send e-mails for each post in a thread though)
* 2.2 aiming to freeze today.
** Everyone please [https://support-stage.mozilla.com/question test the forum]!
** Non-critical fixes will need to wait, but let's get bugs filed.


'''Knowledge Base'''
'''Knowledge Base'''
*Lots of changes to Fx Home articles to address issues users were having on the first day.
*Lots of blogging and some discussion.
*Additional Fx Home article [https://support.mozilla.com/en-US/kb/Cannot+log+in+to+Firefox+Home+App Cannot log in to Firefox Home App]
** https://support.mozilla.com/en-US/forums/contributors/704535
** https://support.mozilla.com/en-US/forums/contributors/702206
*Working on taking over mobile support




Line 16: Line 26:


'''Live Chat'''
'''Live Chat'''
 
*Working on a quick read "answering a question" guide for new contributors.
**Would a print version and/or video be useful?


'''Roundtable'''
'''Roundtable'''
*Contributor home page rewrite (Matthew)
*Firefox Beta test pilot study feedback
*Blog schedule

Latest revision as of 17:39, 26 July 2010

Sumo

  • Weekly metrics
    • SUMO 1.5.6 will give us what we need from Web Trends so we can work on updating our scripts
  • Q3 goals tracking
  • about:support evaluation/discussion
  • Flash video issues: anything we can document?

Sumo development update

  • One focused milestone after SUMO 2.2 to focus on the discussion forum:
    • Add ability to move threads between different discussion forums
    • Add ability to set read permission levels on forums (so we can create a moderator forum, among other things)
    • Add ability to subscribe to e-mail notifications whenever a new thread is posted to a discussion forum (won't send e-mails for each post in a thread though)
  • 2.2 aiming to freeze today.
    • Everyone please test the forum!
    • Non-critical fixes will need to wait, but let's get bugs filed.

Knowledge Base


Forum


Live Chat

  • Working on a quick read "answering a question" guide for new contributors.
    • Would a print version and/or video be useful?

Roundtable

  • Contributor home page rewrite (Matthew)
  • Firefox Beta test pilot study feedback
  • Blog schedule
Retrieved from "https://wiki.allizom.org/index.php?title=Support/Weekly_Meetings/Agenda_2010-07-26&oldid=241147"