MozillaWiki

Support/Goals/2011Q1: Difference between revisions

< Support
 
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== Products &amp; Content ==
== Products &amp; Content ==


*{{ok|Update the top articles for Firefox 4 accounting for 90% of KB traffic}} (carryover from Q4, <u>Michael</u>/Cheng) [[Support/Goals/2011Q1/KBUpdates#Update_Desktop_.26_Mobile_Articles_for_Fx4|Details]]  
*{{done|Update the top articles for Firefox 4 accounting for 90% of KB traffic}} (carryover from Q4, <u>Michael</u>/Cheng) [[Support/Goals/2011Q1/KBUpdates#Update_Desktop_.26_Mobile_Articles_for_Fx4|Details]]  
*{{risk|Coordinate localization of Firefox 4 articles}} (<u>Kadir</u>): [http://etherpad.mozilla.com:9000/Firefox4-support-localization details]  
*{{done|Coordinate localization of Firefox 4 articles}} (<u>Kadir</u>): [http://etherpad.mozilla.com:9000/Firefox4-support-localization details]  
*{{ok|Add 10 screencasts to top articles}} (carryover from Q4, <u>Michael</u>) [[Support/Goals/2011Q1/KBUpdates#Screencasts|Details]]
*{{done|Add 10 screencasts to top articles}} (carryover from Q4, <u>Michael</u>) [[Support/Goals/2011Q1/KBUpdates#Screencasts|Details]]
*{{done|Implement dedicated Firefox Sync and Firefox Home start pages}} (<u>Michael</u>/Cheng) [[Support/Goals/2011Q1/KBUpdates#Firefox_Sync_Start_Page|Details]]
*{{done|Implement dedicated Firefox Sync and Firefox Home start pages}} (<u>Michael</u>/Cheng) [[Support/Goals/2011Q1/KBUpdates#Firefox_Sync_Start_Page|Details]]
*{{ok|Re-write 5 top troubleshooting articles}} <u>Michael</u> [[Support/Goals/2011Q1/KBUpdates#Re-write_Troubleshooting_Articles|Details]]
*{{miss|Re-write 5 top troubleshooting articles}} <u>Michael</u> [[Support/Goals/2011Q1/KBUpdates#Re-write_Troubleshooting_Articles|Details]]


== Mobile ==
== Mobile ==


*{{ok|Update all articles for Firefox 4}} (<u>Michael</u>) [[Support/Goals/2011Q1/KBUpdates#Update_Desktop_.26_Mobile_Articles_for_Fx4|Details]]
*{{done|Update all articles for Firefox 4}} (<u>Michael</u>) [[Support/Goals/2011Q1/KBUpdates#Update_Desktop_.26_Mobile_Articles_for_Fx4|Details]]
*{{done|Establish regular Mobile support metrics reporting}} (<u>Michael</u>)  
*{{done|Establish regular Mobile support metrics reporting}} (<u>Michael</u>)  
*{{done|Implement small screen templates on SUMO}} (w/ Jason Grlicky, <u>David</u>/Michael)  
*{{done|Implement small screen templates on SUMO}} (w/ Jason Grlicky, <u>David</u>/Michael)  
*{{risk|Restructure mobile KB}} (<u>Michael</u>)  
*{{done|Restructure mobile KB}} (<u>Michael</u>)  
**{{risk|Merge some of the existing plain tutorials [[Support/Goals/2011Q1/KBUpdates#Update_Desktop_.26_Mobile_Articles_for_Fx4|Details]]}}
**{{done|Merge some of the existing plain tutorials [[Support/Goals/2011Q1/KBUpdates#Update_Desktop_.26_Mobile_Articles_for_Fx4|Details]]}}
**{{ok|Add troubleshooting articles [[Support/Goals/2011Q1/KBUpdates#Add_Mobile_Troubleshooting_Articles|Details]]}}
**{{done|Add troubleshooting articles [[Support/Goals/2011Q1/KBUpdates#Add_Mobile_Troubleshooting_Articles|Details]]}}


== Metrics &amp; Optimization ==
== Metrics &amp; Optimization ==
*{{done|Automatic metrics dashboard}} (<u>Cheng</u>)  
*{{done|Automatic metrics dashboard}} (<u>Cheng</u>)  
*{{risk|KB Dashboard (most popular articles)}}  (<u>Cheng</u>) [[/MetricsGoals|Details]]
*{{risk|KB Dashboard (most popular articles)}}  (<u>Cheng</u>) [[/MetricsGoals|Details]]
*{{risk|Contributor dashboard}}
*{{risk|Contributor dashboard}} [[/MetricsGoals|Details]]


== Community ==
== Community ==


*{{ok|Support Firefox Day}} (carryover, <u>Cheng</u>/Kadir) [[/SFD|Details]]
*{{done|Support Firefox Day}} (carryover, <u>Cheng</u>/Kadir) [[/SFD|Details]]
*{{ok|Sprints around specific product &amp; SUMO releases}} (<u>Kadir</u>/[cheng/michael/Matthew depending on sprint])  
*Sprints around specific product &amp; SUMO releases(<u>Kadir</u>/[cheng/michael/Matthew depending on sprint])  
**{{ok|Firefox 4 release: [http://etherpad.mozilla.com:9000/Firefox4-docsprint details]}}
**{{done|Firefox 4 release: [http://etherpad.mozilla.com:9000/Firefox4-docsprint details]}}
**{{new|Firefox 4 mobile release: [http://etherpad.mozilla.com:9000/Firefox4-mobile-docsprint details] }}  
**{{done|Firefox 4 mobile release: [http://etherpad.mozilla.com:9000/Firefox4-mobile-docsprint details] }}  
**{{ok|Groups and Accounts release: [http://etherpad.mozilla.com:9000/Kitsune-groups-users details]}}
**{{drop|Groups and Accounts release: [http://etherpad.mozilla.com:9000/Kitsune-groups-users details]}}
*{{ok|Work with Engagement on a plan for better community participation and reward }}(<u>Kadir</u>)  
*{{ok|Work with Engagement on a plan for better community participation and reward }}(<u>Kadir</u>)  
**PRD+implementation of one of the means that is agreed upon: [http://etherpad.mozilla.com:9000/sumo-rewards details]
**PRD+implementation of one of the means that is agreed upon: [http://etherpad.mozilla.com:9000/sumo-rewards details]
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== Development ==
== Development ==


*{{ok|Improved quality of search results and algorithms}} (<u>Cheng</u>) [[/SEO Goal|Details]]
*{{done|Improved quality of search results and algorithms}} (<u>Cheng</u>) [[/SEO Goal|Details]]
*{{done|Localized Army of Awesome}} (<u>Kadir</u>): [http://etherpad.mozilla.com:9000/army-of-awesome-localization details]
*{{done|Localized Army of Awesome}} (<u>Kadir</u>): [http://etherpad.mozilla.com:9000/army-of-awesome-localization details]
*{{ok|Users &amp; Groups}} (w/ Chowse, <u>Kadir</u>/Michael) - https://wiki.mozilla.org/Support/Kitsune/Users_and_Groups  
*{{done|Users &amp; Groups}} (w/ Chowse, <u>Kadir</u>/Michael) - https://wiki.mozilla.org/Support/Kitsune/Users_and_Groups  
*{{ok|Private messaging PRD}} (<u>Kadir</u>/Michael): [http://etherpad.mozilla.com:9000/private-messaging-prd details]
*{{done|Private messaging PRD}} (<u>Kadir</u>/Michael): [http://etherpad.mozilla.com:9000/private-messaging-prd details]


== Non-goals (more like todo:s) ==
== Non-goals (more like todo:s) ==


*{{drop|Typography improvements for the KB}} (<u>Michael</u>) [[Support/Goals/2011Q1/KBUpdates#KB_Typography_Improvements|Details]]
*{{drop|Typography improvements for the KB}} (<u>Michael</u>) [[Support/Goals/2011Q1/KBUpdates#KB_Typography_Improvements|Details]]

Latest revision as of 21:31, 31 March 2011

Products & Content

  • [DONE] Update the top articles for Firefox 4 accounting for 90% of KB traffic (carryover from Q4, Michael/Cheng) Details
  • [DONE] Coordinate localization of Firefox 4 articles (Kadir): details
  • [DONE] Add 10 screencasts to top articles (carryover from Q4, Michael) Details
  • [DONE] Implement dedicated Firefox Sync and Firefox Home start pages (Michael/Cheng) Details
  • [MISSED] Re-write 5 top troubleshooting articles Michael Details

Mobile

  • [DONE] Update all articles for Firefox 4 (Michael) Details
  • [DONE] Establish regular Mobile support metrics reporting (Michael)
  • [DONE] Implement small screen templates on SUMO (w/ Jason Grlicky, David/Michael)
  • [DONE] Restructure mobile KB (Michael)
    • [DONE] Merge some of the existing plain tutorials Details
    • [DONE] Add troubleshooting articles Details

Metrics & Optimization

  • [DONE] Automatic metrics dashboard (Cheng)
  • [AT RISK] KB Dashboard (most popular articles) (Cheng) Details
  • [AT RISK] Contributor dashboard Details

Community

  • [DONE] Support Firefox Day (carryover, Cheng/Kadir) Details
  • Sprints around specific product & SUMO releases(Kadir/[cheng/michael/Matthew depending on sprint])
    • [DONE] Firefox 4 release: details
    • [DONE] Firefox 4 mobile release: details
    • [DROPPED] Groups and Accounts release: details
  • [ON TRACK] Work with Engagement on a plan for better community participation and reward (Kadir)
    • PRD+implementation of one of the means that is agreed upon: details

Development

Non-goals (more like todo:s)

  • [DROPPED] Typography improvements for the KB (Michael) Details
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